Minimum of 2 years in high-luxury automotive service advisory role.
Prefers experience with Lexus or Toyota brands.
Availability to work Saturdays is required.
Valid driver's license is mandatory.
Exceptional customer service skills are essential.
Must possess excellent verbal and written communication abilities.
Organizational skills and a professional appearance are necessary.
Responsibilities
Build and maintain relationships with customers, providing support during business hours.
Identify and promote services, parts, and accessories based on customer needs.
Verify and document customer service requests, ensuring customer approval before service begins.
Check in vehicles for damage and ensure accuracy in service identification to minimize errors.
Communicate effectively with service team members regarding repairs and completion times.
Notify customers of delivery scheduling or additional repairs needed.
Distribute repair orders among technicians based on their skills and efficiency.
Execute follow-up procedures according to Lexus guidelines.
Benefits
Industry-leading pay plan.
Comprehensive medical, dental, and vision insurance for employees and families.
Company-paid life insurance with options for additional coverage.
Voluntary short-term and long-term disability insurance available.
Choice of voluntary benefits including Aflac and LegalShield.
Generous paid time off.
Paid holidays throughout the year.
401K retirement plan options.
Employee Assistance Program for support.
Full Job Description
has an opportunity for an experienced Service Advisor with Rallye Lexus! The ideal candidate is looking for a long-term position with an outstanding team, who is able to influence the volume of the service business and plays a key role in ensuring a seamless and personalized automotive experience. Must be an energetic, reliable, motivated individual with at least 2 years of automotive service advisor experience.
Responsibilities for this position include, but are not limited to:
Establish ongoing consulting relationships with customers by being available during business hours to answer questions, explain additional repairs needed, and make arrangements for subsequent service reservations.
Promote the sales of appropriate services, parts, and accessories by accurately identifying the customer's service needs and by thoroughly understanding the Lexus product and service lines.
Establish working agreement with the customer by determining and verifying customer's service needs and recording them along with current vehicle and customer information on the repair order. Also, record the initial estimate signatures and verify the location of the customer so that no work starts without customer approval.
Ensure all customer vehicle damages have been accurately identified on the check-in sheet. Aide in the inspection of the vehicles to accurately identify customer service needs, so the number of comebacks related to improper repair orders is minimal.
Coordinate with the Service Manager, Shop Dispatcher, Shop Foreman, and other service personnel in order to communicate with customers and technicians regarding repair work. Determine time of completion.
Advise customers of early or late delivery, or of any additional repairs. Ensure delivery of vehicles to customers when work is completed.
Balance workload, repair orders distributed equally based upon technicians skill and efficiency.
Maintain the customer follow-up system by adhering to the Lexus guidelines.
