Previous service advisor experience preferred, but not mandatory
Strong customer service skills
Responsibilities
Answer customer inquiries via phone, email, and in-person
Record customer issues and data accurately in the Dealer Management System
Ensure exceptional attention to detail in all tasks
Guide customers through transaction processes and provide summaries
Update customers on vehicle status and completion times
Follow up with customers to ensure satisfaction after services
Coordinate daily workflows with technicians and parts departments
Benefits
Medical and dental coverage
Paid holidays
Paid vacation days
Sick leave
401(k) retirement plan
Employee discounts on services
No work on Sundays
Professional and respectful workplace environment
Full Job Description
All American Ford is looking for a Service Advisor to join our family owned and operated high volume dealership. We are looking for a highly motivated, career driven individual to join our team. This position requires a high-level of customer and employee interaction, so the ideal candidate must possess the ability to provide a strong level of customer service.
This position has the compensation of $800/week plus commission. Applicants with service advisor experience can expect to make over $150,000 within their first year. Applicants with no service advisor experience will be thoroughly trained & certified and can expect to make over $100,000 within their first year.
Responsibilities:
Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention
Accurately record issues and data into Dealer Management System
Must be extremely detail oriented
Conduct transactions with system; walk customer through correction and provide summary
Communicate estimated completion time, regular updates, and follow through on each customer vehicle
Follow-up with customer on services provided; ensure they are satisfied with the work performed
Coordinate work flow daily with the technicians and parts departments
Sell coordinated work to specific customers and fleet customers
