About the teamUKG is building an AI-first suite that helps organizations become great places to work through HR, payroll, workforce management, and culture technology.
You'll join the team developing Frontline Worker Network, a new UKG-owned network connecting shift and hourly employees with curated services-including financial wellness, health, and everyday essentials-through mobile experiences in the flow of work. You'll collaborate with UX Research, Product, Engineering, Data, and service partners to shape a new multi-sided experience for workers, employers, and service providers.
About the roleAs a Lead Experience Designer, you'll help take Frontline Worker Network from early concept through launch and continued growth. You'll turn evolving customer needs and business opportunities into useful, trusted, and accessible experiences for frontline workers.
This is a hands-on design role requiring strong product judgment, systems thinking, and design craft. You'll balance the needs of multiple audiences, design for the realities of deskless and hourly work, and help the team make thoughtful decisions in an evolving 0-to-1 environment.
In this role, you will:- Lead end-to-end design across discovery, journey mapping, workflow definition, prototyping, validation, execution, launch, and iteration.
- Design experiences that address the needs of workers, employers, and service partners.
- Make services such as financial wellness, health, and everyday essentials clear, accessible, and trustworthy.
- Design for frontline, deskless, hourly, and mobile-first workers across varied work environments, schedules, and levels of digital access.
- Partner with Product, Engineering, Data, UX Research, and service teams to define opportunities, requirements, trade-offs, and priorities.
- Use research and product analytics to validate concepts and shipped experiences and improve usability, adoption, engagement, and retention.
- Establish interaction patterns and design foundations that can scale as the network adds users, services, and partner integrations.
- Design AI-supported experiences that provide transparency, feedback, user control, and clear system limits.
- Raise the bar for interaction quality, visual craft, accessibility, and consistency through critique, design reviews, shared patterns, and mentorship.
About youBasic qualifications: - 8+ years of experience in user experience, product design, or interaction design, including work on complex enterprise products and/or mobile applications.
- Track record of delivering end-to-end design solutions and shaping direction for workflow-heavy or customer-facing experiences.
- Strong product judgment and systems thinking, with the ability to balance customer needs, business goals, and technical constraints.
- Experience using research and product data to guide design decisions and validate outcomes.
- Understanding of accessibility and inclusive product design.
- Experience contributing to shared patterns, reusable frameworks, or design systems.
- Experience designing AI-enabled, adaptive, or other experiences requiring trust, transparency, feedback, and user control.
- Demonstrated use of AI in the design process for exploration, synthesis, prototyping, or execution.
- Strong proficiency with design and prototyping tools, along with the ability to adopt new tools and techniques.
- Excellent storytelling, presentation, and facilitation skills, with the ability to communicate complex ideas and build alignment across disciplines and levels.
- A portfolio demonstrating product thinking, design craft, and influence on outcomes.
- Bachelor's or master's degree in human-computer interaction (HCI), design, computer science, or a related field, or equivalent practical experience.
Preferred qualifications:- Experience designing mobile-first products for deskless, hourly, or frontline worker populations.
- Experience designing for multiple audiences or stakeholder groups, such as workers, employers, and service partners.
- Experience bringing new products, services, or major capabilities from early concepts toward launch, particularly within a 0-to-1 initiative.
- Experience with marketplace, e-commerce, or service-based products that connect users with third-party offerings.
- Experience in financial wellness, financial technology, health, workforce management, human resources, payroll, or related service areas.
- Familiarity with the needs and constraints of frontline work, including varied work environments, schedules, and levels of digital access.
- A portfolio featuring mobile experiences, multi-sided products, or work shaped by evolving user and partner needs.
The pay range for this position is $133,900 to $190,750. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits
