We are looking for an
IT Support, Executive Services to deliver white-glove, high-touch technical support and asset management for our C-suite and executive leaders. As the
IT Support, Executive Services on our
End User Services (EUS) team, you will work closely with Executive Assistants, senior leadership, and regional IT engineering teams to ensure seamless executive operations, zero-downtime hardware refreshes, and proactive service delivery. Alongside VIP support, you will actively resolve core EUS queue tickets to keep a pulse on emerging system trends, maintain deep hands-on familiarity with everyday operational changes, and seamlessly step in to support general team volume whenever needed. Your strengths in executive relationship management, high-volume IT service delivery, and macOS/Windows endpoint administration will drive your success.
You will report to the
Senior Manager, End User Services and will be based in our
Austin, TX office. This is an onsite position requiring daily presence in the office to provide direct, hands-on support.
What You'll Do- Build trusted relationships with Executive Assistants (EAs) through regular syncs to proactively plan around executive travel, high-stakes meetings, and hardware upgrades, ensuring zero technical friction for leadership.
- Deliver white-glove, dedicated technical support to C-level executives and VIP visitors in Austin, resolving complex technical roadblocks with urgency and complete discretion.
- Manage dedicated executive hardware assets, VIP spare inventories, and planned hardware refreshes to guarantee uninterrupted productivity for Procore's leadership team.
- Drive high-volume Tier 1-3 ticket resolution in the queue alongside the broader support team, maintaining fast SLA response times and staying aligned with operational system changes.
- Provide end-to-end event tech execution for high-stakes executive meetings, town halls, and board meetings, including pre-event AV testing and active meeting monitoring.
- Partner closely with Digital Employee Experience org to troubleshoot endpoint issues, optimize automated device provisioning, and elevate overall queue health.
What You Bring- Proven track record in IT Desktop Support / Service Desk roles with dedicated experience supporting executive leadership and partnering with Executive Assistants.
- Practical experience troubleshooting executive conference room systems and AV technology (Zoom Rooms, Neat) to ensure flawless high-profile meetings.
- Expertise across macOS, Windows OS, and mobile devices (iOS/Android) to efficiently resolve multi-platform hardware and software issues.
- Hands-on proficiency with modern SaaS, Identity, and ticketing platforms (Okta/SSO, Google Workspace, Zoom, Slack, O365, Jira Service Management) to maintain seamless daily access and support.
- Working knowledge of MDM tools (Jamf and Intune) to support endpoint configuration, security patching, and automated deployments.
- Exceptional interpersonal skills and emotional intelligence, with the ability to maintain composure, urgency, and confidentiality when supporting executive stakeholders under pressure.
Additional InformationBase Pay Range:71,552.00 - 98,384.00 USD Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
