Role:Service Desk Analyst
Location:Austin, Texas
Responsibilities:
- Provide technical support to users for moderately complex computer related technical problems.
- Communicate technical issues over the phone to a variety of customers
- Answer service desk telephones
- Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems.
- Resolve or refer highly complex technical problems as appropriate.
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
- Log and track inquiries using an incident management database and maintains history records and related problem documentation.
- Identify customer problems and complaints to ensure that inquiries are successfully resolved.
Please share updated resume with below information:
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