Bachelor's degree in relevant fields such as Nursing, Business, or Healthcare Administration
Minimum 5 years in healthcare operations or project management
PMP certification preferred
Experience in hospital settings, especially Emergency Departments
Strong collaborative skills with a focus on relationship-building
Proficient in Microsoft Office Suite and project management tools
Excellent written and verbal communication skills
Responsibilities
Manage multiple facility implementations to ensure timely project delivery
Lead operational readiness planning for new ER & Urgent Care site launches
Focus on scaling and growth through effective site implementation
Collaborate with clinical and operational leaders to ensure workflow readiness
Guide partners through change management during new implementations
Support executive team members in project management and integration
Drive continuous process improvements and develop execution tools
Benefits
Opportunity to work on innovative healthcare projects
Collaborative work environment with diverse stakeholders
Professional development and growth opportunities
Supportive leadership team
Travel opportunities for site implementations and partner meetings
Full Job Description
Job Description
POSITION OVERVIEW
Responsible for leading the implementation and operational launch of new hybrid ER & Urgent Care facilities across hospital and non-hospital partner organizations. Manages the coordination and execution of multiple concurrent facility implementations, ensuring projects are delivered on time and operationally ready for go-live.
Collaborates with Intuitive Health operations leaders, hospital partners, clinical stakeholders, and vendors to ensure key project milestones, operational readiness requirements, and timelines are achieved. This role supports the successful launch, stabilization, and early optimization of newly opened sites.
RESPONSIBILITIES
Manages multiple concurrent facility implementations to ensure projects remain on time and in scope
Leads operational readiness planning and implementation for new ER & Urgent Care site launches
Particularly focused on scaling and growth (e.g., implementation of new site locations including system implementation, operational readiness, optimization/stabilization of new sites and internal Intuitive initiatives)
Partners with operations, clinical leadership, and hospital stakeholders to ensure readiness across workflows, staffing models, equipment selection and clinical and billing systems prior to go-live
Guides the partner through the change management that comes with implementing something a hospital has never done before. Responsible for creating and maintaining partner buy in
Supports Director of Project Management, VP Operations & Integrations and other executive team members
Drives continuous process improvements in the implementation process, developing new tools, templates and guides that help us better execute with our partners in ways that align with Intuitive Health best practices
Provides regular communication and support to internal and external stakeholders during project initiatives to ensure client satisfaction and achievement of financial objectives and key deliverables
Identifies operational risks during implementation and escalates issues to ensure successful launch and stabilization
Supports post-launch stabilization and optimization of newly opened sites
Qualifications
REQUIRED QUALIFICATIONS
Able to learn, understand and ultimately present all core elements of the Intuitive model to partner subject matter experts
Bachelor's degree required (Nursing, English, Liberal Arts, Communication, Business, Healthcare Administration, or other fields are acceptable)
PMP (PMI certified project manager) preferred
Minimum of 5 years of experience in healthcare operations or project management
Experience in an integration of implementation role strongly preferred
Experience in hospitals, particularly Emergency Departments, strongly preferred
Collaborative and able to build relationships and trust
Proficient in Microsoft Excel, Word, PowerPoint
Experience working with a project management tool a plus
Ability to solve problems and be solution orientated
Ability to hold team accountable to hitting deadlines
Influencing, negotiation, and ability to work effectively in a matrixed organization
Must have excellent written and verbal communication skills
Project management experience including directing and leading multiple projects concurrently
Knowledgeable in defining approach and resource requirements for projects
Experienced in organizational, interpersonal, presentation, and time management skills
PREFERRED QUALIFICATIONS
Experience supporting healthcare facility launches or operational implementations
Experience working with health system partners
Background in Emergency Department or hospital service line operations
Experience supporting operational readiness or go-live planning
TRAVEL
Ability to travel 10% for site implementations, partner meetings, and go-live support.
