Demonstrated program management experience in organizing, planning and executing marketing programs from conception through implementation; demonstrated effective verbal and written communication and presentation skills for the purpose of writing documentation and communications, training materials, creating and making presentations and providing and explaining program information and status to clients, vendors, senior management and team members.
Own all user-acceptance testing, hotel user testing and beta deployment activities in preparation for full global deployment. Ensure system is stable and deployment techniques are solid before certifying product for production rollout.
Achieve and maintain Overall Satisfaction Score (OSS) goals. Oversee the guest service function to ensure guest complaints are resolved appropriately and that appropriate service recovery gestures are made in order to ensure complete guest satisfaction. Establish and implement superior VIP services and programs that meet and/or exceed the expectations of the hotel's clientele.
The Director of Engineering plans and organizes work, communicate goals, and schedule employees to ensure proper coverage and communicate and enforce policies and procedures. They will educate/train employees on current safety issues to ensure compliance with all federal state and local laws and safety regulations and oversee the physical operations of the hotel, including maintenance and repair of interior and exterior of buildings. Ensure the execution and achievement of the hotel's preventive maintenance program goals.
As the HR Director you will create programs and events to foster a positive work environment for all employees and support and administer the employee satisfaction survey in conjunction with Corporate Human Resources. You will design and facilitate effective training and development programs for employees and coach managers to create and maintain a work environment with high morale and productivity.
The Safety & Security Manager is responsible for the daily activities of the security department; to determine the security and safety requirements necessary to ensure that hotel property, employee and guests are protected against theft, crime and threats on a 24 hour per day basis.
Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Support and promote the Employee Resolution process. Advise Corporate Human Resources of any potentially serious issues.
In this role you will manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work and develop and communicate departmental strategies and goals. Responsibility includes you to schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
Support hotel buying program in relevant region across CMH (Company Managed Hotels) and Franchise network and provide regional support if needed; support the optimization of buying platform in region for hotels and owners for hotel deals put in place by category team.
Drive tactical performance interventions with the business to close gaps vs. plan and steer project delivery; enhance commercial acumen by proactively engaging with business counterparts to understand business drivers and industry / competitive challenges.
Coach and develop direct reports to ensure a good level of productivity and consistency in the consulting process; work with internal departments as needed to escalate consistent issues or noted trends and bring resolution.
Responsible for goal setting and performance optimization of Voice Services revenue, room nights, and share of business targets for the team and hotels; introduce and promote major programs and promotions to hotels and stakeholders. May manage relationship management process and implement strategy with target hotels as needed. Manage performance-to-plan and market opportunity at all levels. May develop promotional collateral.
Searching for a Director of Sales who knows how to get to the decision makers. Candidate should be an effective negotiator that can produce a win/win for both clients and hotel. Candidate should be able to create relationships that ensure repeat business.