Position SummaryThe Director, Program Management Systems & Infrastructure owns the design of how program managers across pharmaceutical development actually work - the stage-gate models, governance templates, and cross-functional workflows they follow - and ensures those processes are adopted in practice, not just documented. This is a hybrid role spanning business process design and training/change management, built on the premise that a process nobody is trained on and doesn't change their behavior isn't a process at all - it's a document.
This person will partner closely with practicing PMs, R&D functional leads (clinical, regulatory, CMC, nonclinical), and the PM Systems & Infrastructure team to translate development-program complexity into workflows people can actually follow, and then drive the organizational adoption required to make those workflows stick.
Key ResponsibilitiesProcess Design & Governance (~50%)- Own and continuously improve the stage-gate model, decision criteria, and governance cadence used by Program Managers across development programs
- Design and standardize processes related to core PM systems: including governance, risk registers, decision logs, integrated timeline templates
- Facilitate cross-functional process design sessions with clinical, regulatory, CMC, and nonclinical stakeholders to ensure PM system workflows reflect real dependencies, not idealized ones
- Identify process and system gaps and inconsistencies across programs/therapeutic areas and lead root-cause analysis when governance breaks down (e.g., late escalations, misaligned timelines)
- Maintain a living library of SOPs, playbooks, and process documentation, ensuring version control and regulatory-audit readiness where applicable
Training & Change Management (~40%)- Design and deliver onboarding curricula for new program managers, covering both tools and the underlying system governance philosophy
- Build job aids, quick-reference guides, and role-based training paths for PMs at different experience levels
- Lead change management for every process or system rollout: stakeholder impact assessment, communication plans, training delivery, adoption tracking, and feedback loops
- Establish and chair a practitioner steering group (working PMs, not just leadership) to pressure-test new processes before wide release
- Track adoption metrics (e.g., template usage, governance deck compliance, training completion) and report on process health to leadership
Cross-Functional Leadership (~10%)- Represent PM process and enablement needs in the broader PM Systems & Infrastructure roadmap, alongside dashboarding/tooling counterparts
- Act as the primary escalation point when new systems or reporting requirements (from IT, Quality, or Regulatory) require a change to PM-facing process
Qualifications & Experience- 8-12+ years of experience in pharmaceutical/biotech drug development, including significant time as a program manager or in a PMO/R&D operations role
- Demonstrated experience designing or overhauling governance processes (stage-gates, decision frameworks, risk management) in a regulated drug development environment
- Direct experience building and delivering training programs or leading organizational change initiatives - this cannot be purely theoretical; the candidate should be able to speak to specific rollouts they drove and what adoption looked like before and after
- Strong facilitation skills; comfortable running cross-functional working sessions with senior stakeholders from clinical, regulatory, CMC, and finance
- Working knowledge of common PM tools in pharma (e.g., MS Project, Smartsheet, Planisware) - deep technical administration is not required, but fluency in how these tools support governance is
- Excellent written communication; this role will personally author templates, SOPs, and training materials that PMs across the organization will use daily
We hire for skills and capabilities, not just credentials - if this role excites you, but doesn't perfectly match your resume, we encourage you to apply anyway.
Compensation Overview:Madison - Giralda - NJ - US: $190,060 - $230,308Princeton - NJ - US: $190,060 - $230,308
The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully - carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.
Benefits:Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans - including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).
U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.
Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.
Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.
U.S.-based job seekers can explore full benefit offerings at https://careers.bms.com/benefits
How We WorkWhere you work matters - because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.
