DIRECTOR-PCM DEPARTMENT
Full Time/Part Time
Regular Full Time
Total Hours Per Week
35
From Salary
$85,000
To Salary
$95,000
Job Summary:The Director - PCM provides leadership and oversight of incident management, investigations, regulatory reporting, corrective action monitoring, risk reduction, trend analysis, and other PCM functions across agency programs. This position provides leadership and supervision to assigned staff while ensuring regulatory compliance, operational accountability, investigative quality, continuous quality improvement, and the consistent application of PCM standards across agency programs. While this position's primary assignment is to lead incident management and investigative activities across all Saint Dominic's Family Services programs and services, the Director - PCM may also oversee or conduct audits, compliance reviews, program evaluations, and perform other PCM responsibilities based on agency and departmental priorities.
Duties & Responsibilities:Leadership, Supervision & Performance Management
- Supervise, mentor, develop, and evaluate assigned staff
- Assign, prioritize, and monitor incident management activities, investigations, regulatory reporting, corrective action follow-up, and other PCM activities
- Conduct supervision, coaching, performance evaluations, and professional development for assigned staff
- Review and approve investigative reports, incident-related reports, corrective action plans, regulatory submissions, and other work products prepared by assigned staff, as applicable
- Monitor staff productivity, quality, timeliness, and performance metrics
- Promote accountability, collaboration, and continuous quality improvement throughout assigned PCM functions
Incident Management, Investigations & Regulatory Oversight
- Oversee incident management, investigations, regulatory reporting, and related PCM activities across all agency programs
- Assign, oversee, and conduct investigations involving incidents, allegations, complaints, and regulatory concerns
- Review investigative reports to ensure findings are objective, thorough, accurate, supported by evidence, and completed timely
- Ensure incidents, investigations, regulatory notifications, corrective actions, and required follow-up are completed timely and in accordance with all applicable Federal, State, and local regulatory requirements, including but not limited to the NYS Justice Center, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant oversight entities
- Develop and improve systems, processes, tools, and workflows that support efficiency, consistency, accountability, and regulatory compliance
- Coordinate and facilitate Incident Review Committee, At-Risk Committee, and other incident-related meetings, as applicable
- Analyze incident trends, investigative findings, and corrective actions to identify risks, prevent recurrence, and recommend improvements
Reporting, Collaboration & Organizational Support
- Oversee dashboards, trend analysis, KPIs, and executive reporting related to incidents, investigations, corrective actions, and identified risks
- Provide technical assistance, guidance, and training to program leadership and staff regarding incident management, investigations, corrective actions, and regulatory expectations
- Collaborate with Collaborate with Operations, Human Resources, Legal, Information Technology, and other departments to strengthen incident response, regulatory compliance, risk management, and continuous quality improvement
- Participate in leadership meetings, committees, regulatory reviews, and other organizational initiatives as assigned
Flexibility & Operational Support
- Adjust workload priorities and departmental activities based on operational needs, regulatory changes, and emerging issues
- Provide cross-functional leadership, coverage, and support based on operational needs and departmental priorities
- Perform other duties and responsibilities as assigned
Education & Experience- Bachelor's degree in Social Work, Psychology, Public Administration, Healthcare, or a related field required; equivalent combination of education and relevant professional experience may be considered in lieu of the degree.
- Master's degree preferred
- Minimum of five (5) years of progressively responsible experience in compliance, investigations, auditing, quality improvement, healthcare, child welfare, behavioral health, education, or related regulatory environments
- Minimum of three (3) years of supervisory or leadership experience preferred
- Experience working within regulated environments (NYS Justice Center, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant Federal, State, and local oversight entities) strongly preferred
- Valid, non-restricted New York State driver's license required.
Physical Requirements:- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift up to 25 pounds if needed
- Required to commute to other agency locations as needed
