Bachelor's degree in HR, Education, Hospitality, or related field
3+ years in a learning and development role, ideally in hospitality or ultra-luxury
Experience in developing and delivering training for diverse employee groups
Strong communication and presentation skills
Excellent organizational and project management abilities
Proficient in Microsoft Office and Learning Management Systems
Ability to collaborate with cross-functional teams and build stakeholder relationships
Strong attention to detail and analytical skills
Ability to thrive in a fast-paced environment with multiple priorities
Passion for continuous learning and development
Responsibilities
Develop and implement tailored learning and development programs for hotel team members
Conduct needs assessments to identify skill improvement areas for exceptional customer service
Collaborate with department managers to determine specific training needs
Design and deliver engaging training sessions and workshops aligned with hotel values
Create and maintain comprehensive training materials, including manuals and e-learning courses
Evaluate training effectiveness through post-training assessments and surveys
Stay updated on industry trends to enhance learning programs
Work with HR to develop career development plans for team members
Benefits
Paid time-off and wellness/sick time
Medical, dental, and vision insurance
401k plan
Complimentary parking and employee cafeteria meals
Hotel discounts worldwide
Access to various discount programs
Opportunity to work with a supportive team
Encouragement to express individuality
Full Job Description
Job Description
The Director of Learning & Development will be responsible for creating and implementing training and development programs for team members of an ultra-luxury hotel. The specialist will identify areas where team members need to improve their skills, knowledge, and behavior to ensure the highest level of service delivery. The incumbent will work closely with management to develop and deliver training programs that enhance team members' skills and knowledge and align with the organization's objectives.
A little bit about your day:
Develop and implement learning and development programs that meet the needs of the ultra-luxury hotel's team members.
Conduct needs assessments to identify areas where team members need to improve their skills, knowledge, and behavior to deliver exceptional customer service compliant with Forbes 5-star standards.
Collaborate with department managers to determine training needs and develop tailored training programs for each department.
Design and deliver training sessions, workshops, and other learning experiences that are engaging, interactive, and aligned with the hotel's values and standards.
Develop and deliver new employee orientation programs that ensure new hires are equipped with the necessary skills and knowledge to succeed in their roles.
Develop and maintain training materials, including manuals, job aids, and e-learning courses.
Evaluate the effectiveness of training programs by conducting post-training assessments and surveys.
Keep up to date with industry trends and incorporate best practices into the hotel's learning and development programs.
Collaborate with HR to develop career development plans for team members.
What we need from you:
Bachelor's degree in HR, Education, Hospitality, or a related field.
At least 3 years of experience in a learning and development role, preferably in the hospitality industry or ultra-luxury setting.
Experience developing and delivering training programs for diverse employee groups.
Strong communication and presentation skills.
Excellent organizational and project management skills.
Proficiency in Microsoft Office and Learning Management Systems.
Ability to work collaboratively with cross-functional teams and build relationships with stakeholders at all levels.
Strong attention to detail and analytical skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Passion for continuous learning and development.
What you can expect from us:
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
About IHG
InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
