3-5 years of recruitment experience in hospitality or luxury service environments
Preferred college degree
Bilingual in Spanish preferred
Basic knowledge of HR principles and practices
Strong understanding of full-cycle recruitment and talent pipeline development
Exceptional communication and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Responsibilities
Manage full-cycle recruitment for all roles within the resort
Partner with department leaders to define staffing needs
Create and maintain job descriptions across platforms
Screen resumes and conduct interviews
Maintain high-touch communication with candidates
Track key recruitment metrics like time-to-fill
Build partnerships with hospitality schools and community organizations
Benefits
Paid time-off and wellness/sick time
Medical, dental, and vision insurance
401k plan
Complimentary parking and employee cafeteria meals
Hotel discounts worldwide
Access to various discount programs
Opportunity to work with a great team
Full Job Description
Job Description
Job Summary:
The Recruitment Manager is responsible for leading the full-cycle recruitment process for all departments within the resort, ensuring the highest standards of talent acquisition aligned with luxury hospitality expectations. This role oversees sourcing, screening, hiring, onboarding, and employer branding initiatives. The Recruitment Manager partners closely with department heads and HR leadership to ensure the resort attracts and retains exceptional talent who embody our service culture.
A little bit about your day:
Reporting to the Director of People & Culture, every day is different, but you'll mostly:
Manage full-cycle recruitment for all hourly, management, and specialty roles.
Partner with department leaders to define staffing needs and ideal candidate profiles.
Create, post, and maintain job descriptions across approved platforms.
Screen resumes, conduct interviews, and coordinate department interviews.
Maintain high-touch, luxury-level candidate communication and experience.
Oversee reference checks, background checks, and pre-employment requirements.
Track key recruitment metrics, including time-to-fill and applicant flow.
Build and maintain partnerships with hospitality schools and community organizations.
Represent the resort's culture and employer brand across digital platforms and job boards.
Lead by example embody our service behaviors and Forbes standards.
Organize and participate in career fairs, hiring events, and school outreach.
Facilitate seamless onboarding, including pre-arrival communication and first-day coordination.
Ensure new hires are integrated into orientation and training programs.
Maintain compliance with company policies, state regulations, and industry standards.
Keep accurate applicant records within the ATS and monitor workflow efficiency.
Provide hiring insights and labor-market trends to P&C leadership.
Support workforce planning and collaborate with leaders to ensure consistent hiring practices.
Serve as a subject matter expert on recruitment strategy for the P&C department.
Assist and participate in all P&C activities as needed.
What we need from you:
Minimum 3-5 years of experience in recruitment, preferably within hospitality or luxury service environments.
College degree preferred.
Bilingual in Spanish preferred.
Basic knowledge of Human Resources principles, practices, and processes is required.
Strong understanding of full-cycle recruitment, interviewing techniques, and talent pipeline development.
Exceptional communication, presentation, and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
High level of professionalism and commitment to confidentiality.
Excellent organizational and project management skills.
Proficiency in Microsoft Office, and Canva.
Ability to work collaboratively with cross-functional teams.
Strong attention to detail and analytical skills.
Open to task force at other IHG properties across the U.S. to support career development and operational needs.
Flexibility to work evenings, weekends, holidays, and when major city-wide events or pacing require.
What you can expect from us:
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
About IHG
InterContinental Hotels Group (IHG) is a British multinational hospitality company that operates a portfolio of hotel brands, including InterContinental, Crowne Plaza, Holiday Inn, and Kimpton Hotels & Restaurants. The company was founded in 2003 as a result of the merger between British hotel company Six Continents and the hotel and restaurant business of the American conglomerate Bass. IHG is headquartered in Denham, England, and has operations in more than 100 countries. The company's brands cater to a range of travelers, from budget-conscious to luxury-seeking.
