Job SummaryThe Sr Manager, Ticket Sales leads the strategic direction, daily operations, and performance of the Full Season Account Executive team and oversees the Inside Sales function through direct management and development of the Inside Sales Manager. This role drives season ticket sales initiatives, establishes and cascades goals, coaches and develops sales talent, and ensures consistent execution of pipeline management, onboarding, training, and performance standards. The Sr. Manager works closely with all other managers across the sales organization to align priorities, launch campaigns, strengthen career pathways, recruit high-performing talent, and deliver revenue growth and an engaging team culture.
Essential Functions- Lead team meetings and general sales meetings; communicate priorities, reinforce accountability, and foster a collaborative, high-energy sales culture.
- Launch and manage season ticket campaigns and sales contests; cascade department goals to representatives and track progress against weekly, monthly, and annual targets.
- Coach and manage the performance of Full Season Account Executives and directly manage and develop the Inside Sales Manager; provide regular feedback, conduct evaluations, and support sustained performance and professional growth.
- Review individual and team pipelines, activity, conversion, and forecasting; provide actionable direction and report performance insights to sales leadership. Work closely with all other managers to align priorities, share best practices, and coordinate execution across teams.
- Establish lead-distribution rules and service-level expectations, partnering with the CRM Coordinator on execution, quality control, and continuous improvement.
- Oversee Inside Sales onboarding through the Inside Sales Manager, including ramp plans, certification standards, and cohort management; define and support the promotion path from Inside Sales to Account Executive.
- Roll out sales guidebooks and related training; recruit, interview, hire, and onboard Account Executives and Inside Sales representatives in close partnership with the Inside Sales Manager and other managers.
Required Qualifications- BA/BS Degree (4-year) In a related field
- 4-6 years Related ticket sales experience
- Prior experience leading, coaching, and managing sales teams and people managers
- Experience recruiting, hiring, onboarding, and developing sales talent
- Proven ability to set, cascade, and achieve sales goals through disciplined execution.
- Strong coaching, performance management, written communication, and presentation skills.
- Proficiency in pipeline reviews, forecasting, KPI analysis, and CRM-based lead management.
- Ability to build onboarding plans, certification programs, training resources, and career pathways.
- Excellent organization, prioritization, and ability to collaborate closely with managers across teams.
- Ability to work evenings, weekends, and holidays.
- Experience in professional sports ticket sales or service preferred
Payscale: $87,919.00 - $97,500.00
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
