What you'll be doingAs the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and non-lending administrative support to Business Advisors and directly to Business Banking clients. Your role is pivotal in ensuring high-quality client service and specialized support for business credit, cash management, trade finance, and other solutions. Reporting to the Senior Director, Business Banking, you'll collaborate closely with frontline leaders and various internal CIBC teams to drive service efficiencies and maximize productivity. Your expertise will help shape a strong support model across Business Banking, fostering a culture of trust, teamwork, and accountability.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed- Leadership & coaching - Guide, develop, and support Manager Advisory Services, empowering them to lead their teams effectively and deliver exceptional client service.
- Operational oversight - Monitor and review national credit and operational metrics, ensuring compliance with policy and minimizing risk through oversight of CASA, AIM, FATES, LDD, MMR, OICC, and DOLs.
- Cross-functional collaboration - Build strong relationships and collaborate regularly with frontline leadership, Business Banking Sales and Support teams, and other internal partners to optimize service delivery.
- Performance management - Provide fair and accurate feedback, support employee development through special projects and training, and proactively remove obstacles to team success.
- Change management - Recommend and implement process improvements to enhance operational efficiency and effectiveness across the business unit.
- Compliance & risk management - Ensure all team members adhere to CIBC policies, standards, and controls, maintaining a culture of compliance and accountability.
Who you are- You're an experienced leader. You bring proven experience overseeing administrative teams and supporting business banking operations.
- You have deep business banking knowledge. You understand credit products, cash management, and business lending practices, including security documentation and credit analysis.
- You're a collaborator. You thrive in cross-functional environments, working closely with diverse internal teams to drive results.
- You're organized and adaptable. You manage competing priorities efficiently and adjust to changing demands while meeting deadlines.
- You communicate with impact. Your written and verbal communication skills enable you to convey complex information clearly to colleagues and clients.
- You have the right education. You hold an undergraduate degree in Finance, Commerce, or Accounting.
- You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.
What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
Job LocationToronto-81 Bay, 23rd Floor
Employment TypeRegular
Weekly Hours37.5
SkillsActive Listening, Business Insights, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Work Collaboratively
