What you'll be doingThe Mass Affluent team is focused on building meaningful client relationships through data-informed decisions, scalable capabilities, and strategic growth. As a Director, Chapter Lead, you'll shape the strategy that drives Mass Affluent client acquisition, relationship deepening, and scale. You'll advise senior leaders on complex decisions, investment choices, and trade-offs that influence business direction and client outcomes. You'll develop and advance analytical, experimentation, optimization, and decision capabilities that create measurable value. You'll establish a clear approach to measurement, value realization, and technical quality, while building strong partnerships across business, product, advice, engineering, data, finance, and risk. You'll also strengthen the Decision Science community by developing technical talent and creating an environment where strong practitioners can grow and thrive.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
How you'll succeedStrategic leadership - Lead data and Decision Science initiatives that support Mass Affluent business outcomes and help identify high-value opportunities to acquire, deepen, and scale client relationships.
Business and technical translation - Connect technical possibilities to business strategy, client needs, advisor realities, and risk considerations to guide sound, practical decisions.
Capability building - Design and strengthen scalable decision systems, analytical approaches, and technical capabilities that continue creating value beyond a single initiative.
Influence and execution - Influence consequential decisions through evidence, clarity, and sound judgement while establishing accountability for adoption, value realization, and sustained performance.
Cross-functional partnership - Build strong coalitions across teams and functions to align priorities, remove barriers, and deliver meaningful outcomes without relying solely on formal authority.
Talent development - Attract, develop, and retain exceptional technical and analytical talent while fostering an environment where people can challenge assumptions, test ideas, and share evidence openly.
Who you areYou are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You look beyond the moment. You know what you do will make a difference today and tomorrow. You look for new opportunities to define what's possible.
You can demonstrate experience in decision science, experimentation, machine learning, optimization, analytics strategy, and cross-functional leadership. It's an asset if you have experience in financial services, client growth strategy, or building enterprise-scale decision capabilities.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
Job LocationToronto-81 Bay, 25th Floor
Employment TypeRegular
Weekly Hours37.5
SkillsAnalytical Thinking, Analytics, Business Intelligence (BI), Business Strategies, Client Base, Customer Experience (CX), Data Analytics, Data Science, Decision Making, Innovation, Innovative Leadership, Judgement, Leadership, Relationship Management
