Job Function: Supply Chain Deliver
Job Sub Function: Deliver Excellence
Job Category:Professional
All Job Posting Locations:New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America
Job Description:About MedtechRemote work options may be considered on a case-by-case basis and if approved by the Company.
This is a Duration Based role for 28 months.Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains. This program will simplify the Med Tech ERP landscape, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the MedTech business with agility.
Please note this role is located primarily in Raritan, NJ however considerations will also be given to other Johnson & Johnson site in the United States. Remote work options may be considered on a case-by-case basis and if approved by the Company for United States based candidates.
We are searching for the best talent for Transcend: Team Lead, Deliver Workstream, MedTech - Dynamo Deployment
We are seeking a Deliver Customer Service Workstream Lead to play a meaningful role in ensuring the pre-defined global Transcend Order-to-Cash (OTC) template effectively supports the North America customer service business processes for DC network strategies. This role partners with functional and cross-functional teams to represent Deliver Customer Service requirements, validate template build decisions, and ensure solutions are practical, scalable, and adoption-ready for end users. The role champions the Transcend Dynamo solution within Deliver, guiding process alignment, testing, and change enablement to ensure readiness, consistency, and successful deployment
Key Responsibilities- Participate in solution confirmation workshops, ensuring alignment to order management requirements
- Serve as a Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions
- Drive Deliver change impact assessment and readiness planning across the order to cash deployment
- Represent Customer Service in system demos and design reviews, providing structured, strategic feedback
- Oversee data readiness, including data cleansing, validation, and deployment preparedness
- Define and govern test scenarios to support end-to-end O2C validation
- Lead validation activities for workstreams through integrated testing and business simulations
- Assess and communicate solution impacts to key performance indicators, service levels, and customer experience
- Ensure SOPs and work instructions are updated, completed, and approved prior to deployment
- Provide leadership support for cutover planning, training execution, post-go-live deployment, and early-life stabilization activities
QualificationsRequired:- Minimum three (3) years of related business experience in Supply Chain or Order to Cash Processes
- A minimum of a Bachelor's degree
- Subject-matter expertise in Order-to-Cash capabilities within an SAP environment
- Ability to drive timely decision-making and execution against defined plans while managing risk and dependencies
- Ability to operate effectively in ambiguity, manage competing demands, and demonstrate resilience during transformation
- Balance and align diverse stakeholder priorities to enable consistent process adoption and business readiness
- Strong analytical and problem-solving skills to assess current-state processes, identify gaps and inefficiencies, and drive continuous improvement
- Proficiency with SAP including modules relevant to the Value Stream, (i.e. Order Fulfillment, Deliveries, Invoicing, Returns, etc).
Preferred:- Experience in the MedTech industry.
Other:- Ability to travel up to 20% of the time both domestically and internationally.
Required Skills:Preferred Skills:Analytical Reasoning, Coaching, Communication, Data Reporting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Problem Solving, Process Oriented, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain
The anticipated base pay range for this position is :$94,000.00 - $151,800.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation -120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
Holiday pay, including Floating Holidays -13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave - 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave - 80 hours in a 52-week rolling period10 days
Volunteer Leave - 32 hours per calendar year
Military Spouse Time-Off - 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
