CORP - DIRECTOR OF OPERATIONS

Director of Operations | Twenty Four Seven Hotels

Irvine, California | Remote Options Available

The Opportunity

Lead Operational Excellence Across a Dynamic Hotel Portfolio

Twenty Four Seven Hotels is seeking an experienced, results-driven hospitality executive to serve as Director of Operations, providing strategic leadership across a diverse portfolio of select-service, extended-stay, and lifestyle hotels.

This is an exciting opportunity for a seasoned hospitality leader to drive operational excellence, strengthen financial performance, develop high-performing teams, and create consistent, scalable results across multiple properties and markets.

As Director of Operations, you will oversee regional and property leadership, champion guest satisfaction and brand excellence, and partner closely with Ownership and corporate teams to maximize performance and protect long-term asset value.

Position Summary

The Director of Operations serves as a senior operational leader responsible for driving performance, accountability, and consistent execution across an assigned multi-property portfolio. Reporting to the Vice President of Operations, this position provides leadership to Regional Directors of Operations, Area General Managers, Task Force General Managers, and Corporate Engineering teams.

This role requires a decisive, process-oriented leader who can translate organizational strategy into effective field execution, develop future leaders, and maintain strong relationships with Ownership, brand partners, and corporate departments.

You will champion operational excellence, maximize profitability, strengthen organizational alignment, and cultivate a culture where Associates thrive and hotels consistently exceed expectations.

What You'll Do

Leadership & Operations

• Lead, coach, and develop Regional Directors of Operations, Area General Managers, Task Force General Managers, and engineering leadership.
• Establish clear performance expectations and accountability across assigned properties.
• Build, maintain, and enforce SOPs, playbooks, and operating calendars that deliver predictable, scalable results across the portfolio.
• Conduct regular property visits, operational assessments, and performance reviews to identify opportunities and drive results.
• Provide hands-on leadership and deploy task force resources to support underperforming or transitioning hotels.

Financial Performance & Asset Management

• Drive portfolio financial performance, including GOP, flow-through, RevPAR Index, budget attainment, and operating profitability.
• Lead annual budgeting, forecasting, financial analysis, and performance improvement initiatives.
• Partner with Revenue Management, Sales, and Finance to maximize revenue opportunities and operating margins.
• Oversee capital planning, property improvement projects, renovations, and asset preservation initiatives.
• Communicate financial performance, strategic priorities, and corrective action plans to executive leadership and Ownership.

Guest Experience & Brand Excellence

• Champion a guest-first culture focused on exceptional service and memorable guest experiences.
• Drive guest satisfaction, online reputation, and service recovery performance.
• Ensure compliance with brand standards, franchise requirements, and quality assurance expectations.
• Partner with property and corporate leadership to identify service opportunities and implement sustainable improvements.

Associate Development & Culture

• Recruit, mentor, and develop high-performing regional and property leaders.
• Build succession plans and strengthen leadership bench strength throughout the portfolio.
• Establish clear expectations, provide coaching, and address performance challenges.
• Partner with PR&D (People Resources & Development) to strengthen Associate engagement, leadership development, and retention.
• Foster a positive, collaborative workplace culture rooted in accountability, teamwork, and service excellence.

Facilities, Safety & Risk Management

• Oversee preventative maintenance, capital expenditure planning, and engineering initiatives.
• Ensure hotels maintain safe, well-maintained facilities that meet company and brand standards.
• Support regulatory compliance, emergency preparedness, risk management, and loss-prevention initiatives.
• Partner with corporate departments to address operational risks and protect company and Ownership interests.

Portfolio Growth & Organizational Alignment

• Support hotel openings, transitions, brand conversions, renovations, and repositioning initiatives.
• Partner with corporate departments to ensure operational readiness and seamless property transitions.
• Serve as a key connection between field operations, executive leadership, and corporate support teams.
• Align Operations, Revenue Management, Sales, Finance, IT, and PR&D around shared organizational priorities.
• Drive consistent execution of strategic initiatives across the portfolio.

What We're Looking For

Experience, Education & Skills

• Minimum 10 years of progressive hotel operations experience, including at least five years in multi-property leadership.
• Proven success overseeing regional leaders and General Managers across multiple properties and markets.
• Strong financial acumen, including P&L management, budgeting, forecasting, GOP performance, and RevPAR Index results.
• Demonstrated ability to improve operational performance, develop leaders, and drive accountability.
• Strong analytical, organizational, project-management, and communication skills.
• Proficiency with hotel property management systems, business intelligence and reporting platforms, and Microsoft Office.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience.

Preferred Qualifications

• Experience overseeing select-service, extended-stay, and lifestyle hotel portfolios.
• Experience with ProfitSword and Hotel Effectiveness preferred; experience with comparable hotel financial reporting, labor management, and operational performance systems will also be considered.
• Experience with hotel openings, property transitions, brand conversions, renovations, or turnarounds.
• Experience working with institutional owners, asset managers, and major hotel brands.
• Advanced degree or relevant hospitality certification.

Work Environment & Travel

This position may be based at the Twenty Four Seven Hotels Corporate Headquarters in Irvine, California, or work remotely, subject to business needs and company approval. Remote options are available.

The role requires approximately 40-50% travel to managed properties, regional markets, and corporate meetings. Flexibility to respond to operational needs outside standard business hours is expected.

Compensation: $175,000 - $215,000 annually, based on experience and qualifications.