Client Services Manager - Service Delivery- Remote The Client Services Manager (CSM) is a client-facing leader who develops a team of Engagement Managers and oversees project delivery and success across a portfolio of clients. The CSM role combines leadership, client strategy, and operational excellence to ensure our clients experience the value of TSG's partnership and perspective. This role is ideal for a leader who balances strategic portfolio oversight with hands-on delivery leadership. You will connect business stakeholders, delivery teams, and senior leadership, driving execution with a focus on client value, clear outcomes, and organizational priorities.
Candidate must currently reside in the United States. Key Responsibilities: - Lead and coach a team of Engagement Managers across a portfolio of client projects and services, building their consultative client skills and optimizing team performance and delivery velocity by removing obstacles and facilitating decisions.
- Foster a culture of client advocacy, accountability, operational excellence, and continuous improvement.
- Oversee a diverse portfolio of projects and services, driving successful delivery and measurable business outcomes.
- Provide visibility into portfolio health by enforcing governance, reporting, financial oversight, dependency management, and risk mitigation protocols.
- Build trusted relationships at all levels and drive alignment across commercial, product, technology, and operations teams, influencing decisions through ambiguity and change so delivery supports client outcomes and organizational goals.
- Support strategic client engagements and escalations, demonstrating strong leadership presence across a range of stakeholders at Fortune 500 companies.
- Partner with leadership to identify growth opportunities through expansion and upselling.
Key Qualifications: - 7+ years delivering large-scale client transformation initiatives in a consulting environment
- Including at least 3 years of experience directly managing and coaching teams of 6-10 delivery professionals.
- Hands-on experience managing statements of work, change orders, and SLAs for enterprise clients.
- Demonstrated ability to coach and develop Engagement Managers into trusted, consultative client advisors.
- Proven ability to lead cross-functional teams with authenticity and drive accountability.
- Strong analytical and adaptive thinking, with the ability to foster innovation and drive effective solutions internally and with clients.
- Strong relationship-building skills and executive presence, with a track record of earning C-level trust, navigating escalations, and achieving high satisfaction with enterprise clients.
- Commercial instinct to identify expansion opportunities through delivery and partner with leadership to grow client relationships.
- Operational rigor across portfolio governance, financial oversight, and risk management, with the ability to anticipate challenges and drive continuous improvement.
- Excellent written and verbal communication and facilitation skills, including organizational change management and the ability to convey complex technical concepts to non-technical stakeholders.
- Ability to quickly learn new tools and technologies and champion team adoption of new systems and ways of working.
Connect with us: - See our culture in action on LinkedIn and Instagram
- Know someone who would be perfect for this role? Share this career opportunity with them.
Questions? Reach out to our talent acquisition team.
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