Client Service Team Leader - AlternativesPosition Overview:The Client Service Team Leader-Alts directs the client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues. The individual focuses on the oversight of the fund accounting, administration and custody disciplines and the applicable product offering for assigned client relationships. S/he manages day-to-day aspects of client relationships and performs oversight of core product functions as required to support high client satisfaction. S/he will be responsible for managing client service supervisors and will deputize for the Client Service Manager, in their absence.
Key Responsibilities:- The team leader will be responsible (with the BBH operational team and the client) to resolve complex and judgmental accounting issues. The team leader had to apply judgment both in resolving the technical matters that arise and the appropriate degree of escalation required to resolve any issues.
- The department is responsible for overall client service as well as the oversight of operations carried out by other office locations. A key element to overall client service is the timely and accurate completion of all deliverables e.g. net asset value calculation, regulatory reporting. The team leader is responsible for planning the resources of the team to meet all deadlines, monitoring the status of all deliverables and resolving / escalating any delays or issues that occur.
Internally:- Daily management of team members (client service supervisors, senior representatives and representatives) and contact with direct manager (client service manager)
- Regular interaction with both departmental management and teams from other service lines engaged in the overall service off to the client
Interaction with internal risk / compliance functions as necessary
Externally:- Regular client contact from day-to-day calls / emails, being a point of ad-hoc escalation and regular client meetings / calls
- Point of contact for the client's auditors
- The team leader is responsible for the day-to-day supervision of a small team (5 - 10) including review of their work and following up on the status of deliverables and deadlines. The team leader is also responsible for the management of those team members i.e. planning, coaching, goal setting and evaluation.
Job Duties:- Interpret, review and revise guidelines and policies to enhance team effectiveness
- Provide filtering and escalation for client requests; Serve as an escalation point for client service issues and deliverables
- Work closely with Client Service Managers to stay abreast of client goals and identify opportunities to expand client relationships
- Establish appropriate contacts within client organizations and internal departments
- Build overall credibility and foster trust with clients
- Lead and assist in implementing the coordination of new business and product implementations and conversions
- Maintain deep subject matter expertise in one of the core functions of service delivery - i.e. fund accounting or custody - and an in-depth working knowledge of the other and in-depth working knowledge of all other relevant service offerings (e.g. transfer agency, domiciliation and corporate secretarial, expense management etc.). Relevant knowledge of the core functions includes:
- Fund accounting:
o Knowledge of and practical experience with general ledger systems including partnership accounting
o Knowledge of alternative funds (e.g. real estate, private equity, debt funds) structures
o Knowledge is required of consolidations, group structures and consolidation systems
o Relevant IFRS and local GAAP knowledge
o Experienced in preparation of consolidated IFRS financial statements
o Knowledge of alternative fund specific investor reporting standards (e.g. INREV, ILPA)
Custody:
o Knowledge of relevant regulatory framework under which depositary / custody duties are performed - i.e. local regulations and AIFMD
Salary Range$85,000 - $130,000 + annual target bonus
BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.
We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.
