In this role, you will serve as a key operational partner to ABB's distributor network, providing day-to-day support, technical product guidance, and commercial decision-making to ensure exceptional customer experience.
Working closely with Sales, Product Marketing, and other internal teams, you will help strengthen distributor relationships, streamline processes, and make ABB easier to do business with.
The work model for the role is: Hybrid
This role is contributing to the Electrification, Smart Power, Smart Buildings business unit in Canada.
This role reports to the: Sales Support Manager
Your Responsibilities:- Serve as the primary day-to-day operational contact for assigned distributors, building strong relationships, coordinating inquiries, and ensuring timely resolution of customer needs.
- Provide technical assistance for ABB low-voltage (LV) products, including product selection, specifications, configurations, and application guidance, while coordinating advanced inquiries with Product Marketing and subject matter experts.
- Make informed pricing decisions based on market conditions, competitive positioning, and established guidelines. Support Special Pricing Agreements and quotations, escalating matters beyond delegated authority to the appropriate teams.
- Guide channel partners in effectively using ABB digital platforms, including Empower and other self-service solutions, to improve efficiency and customer independence.
- Support the onboarding of new distributor partners, coordinate access to ABB tools and resources, and collaborate with internal teams to facilitate product training and enablement activities.
- Identify opportunities to improve processes, resolve recurring challenges, strengthen cross-functional collaboration, and enhance the overall distributor experience.
- Travel approximately 10-15% of the time to support distributor visits, customer meetings, training sessions, and regional events.
Your Background:- College diploma or university degree in Business Administration, Electrical Engineering Technology, Sales, or a related field, or equivalent professional experience.
- 8+ years of relevant experience in customer support, inside sales, technical sales support, channel operations, or electrical distribution.
- Strong customer service, communication, relationship-building, and problem-solving skills.
- Ability to manage multiple priorities and collaborate effectively across departments.
- Familiarity with low-voltage electrical products, technical applications, and distribution channels is an asset.
- Experience with ABB products, Empower, Salesforce, SAP, or similar business platforms is preferred.
The work model for the role is: Hybrid
This role is contributing to the Electrification, Smart Power, Smart Buildings business unit in Canada.
This role reports to the: Sales Support Manager
