Job DescriptionThe Change Management Lead is responsible for managing a team tasked with overseeing change management functions for the OPAL ERP and DW/BI project. The team's focus areas include communications; process and organizational redesign; training development; and training deployment.
Essential FunctionsDevelop Change Management Plans:
- Co-develop the Change Management plans for how changes will be implemented, communicated, and monitored.
- Develop change management templates such as impact assessments, stakeholder analysis, and readiness assessments.
Communication and Training:
- Design and deliver communications and training programs to ensure that employees are aware of and prepared for changes.
- Create training materials, conduct workshops, and provide ongoing support.
- Provide weekly task reports.
Stakeholder Engagement:
- Identify and engage key stakeholders throughout the change process.
- Understand the stakeholders' needs and concerns and ensure their support and involvement.
- Liaise with functional and technical teams.
Risk Management:
- Identify potential risks and resistance to change and develop strategies to mitigate these risks.
- Monitor the progress of change initiatives and address any issues that arise.
Support Implementation:
- Work closely with project teams to ensure that changes are implemented smoothly and effectively.
- Manage and coordinate with different departments and ensure that all necessary resources are available.
Evaluation and Report on Outcomes:
- Measure the effectiveness of change initiatives and report on their outcomes.
- Collect feedback, analyze data, and make recommendations for future improvements.
- available.
Management:
- Supervise and develop team members.
- Route work items to Change Management team members for completion
- Review and approve team member deliverables.
Qualifications- Completion of a Bachelor's or Master's degree in organizational change, organizational development, communications, operational design, or equivalent experience; 3-7 years of experience with change management; and
- Experience with implementing ERP and/or DW/BI solutions strongly preferred.
Competencies, Knowledge, Skills and Abilities- Knowledge of Full Systems Development Lifecycle (SDLC) from a Change Management perspective.
- Ability to keep data confidential.
- Strong problem solving and analytic skill sets.
- Strong verbal and written communication skills with ability to create user and project security documentation and procedures, clearly and concisely.
- Strong meeting facilitation and interviewing skills.
- Meeting presentation and end user training delivery skills.
- Ability to work well with individuals at all levels within and outside the organization.
- Supervising, coaching and collaborating skills; and
- Hands on experience with learning management and training material development and delivery tools.
Additional InformationSalary: $90,000-$110,000
Salary cannot exceed $110kSuccessful candidate must be a City resident within six months of hire
