Corning Incorporated

CEx Program Management Manager, HSDC

Corning Incorporated • $137K — $189K *
Charlotte, NC 28269In-Person
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4-year degree & 10+ years of account or program management experience with strategic accounts
  • Strong data mining and analytical skills (SAP, SFDC, Power BI)
  • Direct customer engagement experience in presenting and negotiating
  • Proven ability to lead improvement initiatives for process efficiencies
  • Knowledge of data center infrastructure and related technical environments
  • Experience with stocking strategies and logistics operations

Responsibilities

  • Provide program management support for Hyperscale Data Center customers
  • Manage contract negotiations and track progress against existing contracts
  • Leverage automation and digital capabilities to enhance customer service
  • Oversee daily operations of the CEx Program Specialists
  • Identify and implement process improvements for continuous enhancement
  • Engage with customers on commercial business review topics
  • Assume ownership of high-touch orders and projects

Benefits

  • Company-wide bonuses and long-term incentives tied to business performance
  • 100% company-paid pension benefit with growing contributions
  • Comprehensive health and well-being benefits including medical and dental
  • Recognition program to celebrate and reward exceptional contributions
  • Paid parental leave and family building support
Full Job Description
Requisition Number: 78390

Scope of Position:

  • Provide strategic account management support to ensure we deliver on the strategy established by the Executive Account Director and Global Account Manager(s), fulfilling all customer expectations and achieving deep and ongoing customer access
  • Partner closely with cross functional teams including Supply Chain, PLM, Manufacturing, Quality, Engineering and Finance. Coordinate all aspects of support for assigned customer(s) to mitigate risk and ensure stakeholder satisfaction.
  • Manage and oversee daily operations and responsibilities of the CEx Program Specialists for assigned account.
  • The role is customer facing and requires frequent engagement with various functions at the customer(s) level, as well as their partners.
  • Bring a continuous improvement and data-driven mindset to the role, using analytics, automation, forecasting, supplier performance insights, and structured operating cadences to improve visibility, decision quality, and customer experience.
  • The ideal candidate is a highly motivated individual who excels at monitoring projects and driving closure for all action items. This person should be energetic, enthusiastic, enjoy problem solving, and be extremely organized.


Day to Day Responsibilities:

  • In this managerial role, you will provide program management support for one of our Hyperscale Data Center customers.
  • Contract management support for Hyperscale Data Center customer(s).
  • Program management includes account program team leader, customer facing commercial business review topics, customer/internal reporting, internal executive oversight, Blackbook planning, and long-range planning.
  • Leverage strategic platforms, automation and digital capabilities to reduce effort and improve service to delight our customers.
  • Support contract negotiations; track monthly progress against the existing contract to manage price break timing.
  • Assume ownership on subset of orders/products/projects that require higher touch points than standard products.
  • Manage and oversee the CEx Program Specialists' daily operations and responsibilities. This includes ownership of onboarding and training new hires, people and career development, team effectiveness and cohesion, and performance management.
  • Be a proven continuous improvement leader. Identify and initiate action plans, as well as implementing process improvements. Develop continuous improvement mindset within the team.


Required Skills and Education:

  • 4-year degree & 10+ years of account or program management experience working with strategic accounts
  • Experience engaging with diverse organization levels of experience (from entry level to experienced)
  • Experience driving organization change (people, process, technology)
  • A working knowledge of how to strategically and financially evaluate opportunities and corresponding ability to communicate recommendations
  • Strong data mining and analytical skills required to build confidence in data communicated to leadership and with customers (SAP, SFDC, RESCUE, Power BI Data Visualization...)
  • Presentation skills - executive level packaging and experience presenting to OCO and COC leadership
  • Direct customer engagement experience - presenting, negotiating, and/or training on strategic platforms
  • Proven ability to identify and lead improvement initiatives that deliver process efficiencies and deliver a best-in-class customer experience
  • Knowledge of data center infrastructure, fiber optic cabling, deployment, or similar technical product environments.
  • Experience with stocking strategies, forecasting, supplier scorecards, logistics, or international trade operations.
  • Experience creating dashboards, workflows, reports, or models that improve visibility, accountability, cost, speed, quality, or reliability.


Desired Skills:

  • Multiple experiences within Commercial, Supply Chain, Marketing, Operations, or PLM
  • Relationship management
  • Strong verbal and written communication skills
  • Highly organized and motivated to learn
  • Ability to lead numerous projects simultaneously
  • Collaborative mindset while working with a cross-functional team


This position does not support immigration sponsorship.

The range for this position is $137,618.00 - $189,226.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.
  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
  • As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
  • Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That's why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.


About Corning Incorporated

Corning Life Sciences provide high quality, innovative products for life science applications enabling people around the world to make and deliver life changing discoveries.

Corning Incorporated Careers

Join the visionary team at Corning Incorporated, a leader in materials science that has continually transformed industries and everyday life around the globe. At Corning, you will find a company committed to enhancing growth, innovation, and leadership within its workforce. This is an unparalleled opportunity to become part of a professional network that is dedicated to pioneering advancements in technology and science. Work You’ll Do At Corning Incorporated, your work will directly contribute to the company’s mission of delivering high-tech solutions in industries such as telecommunications, life sciences, and automotive. You will collaborate with some of the brightest minds in the industry, utilizing your skills to foster innovation and drive significant impacts on a global scale. Join our diverse team and embrace the challenge of developing unique solutions that make a difference in people’s lives every day. Corning’s inclusive culture and commitment to diversity training ensure that every team member’s voice is heard and valued, enhancing our collaborative environment. Career Growth and Opportunities Corning is dedicated to the professional growth of its employees, offering a wide range of job opportunities and career paths in various fields. Whether you are seeking a position in engineering, research, manufacturing, or business management, Corning provides the resources and support to thrive in your career. Internship programs at Corning are crafted to provide students and recent graduates with hands-on experience, valuable networking opportunities, and a chance to make substantive contributions to ongoing projects. These internships often lead to full-time employment, thanks to the skills, experiences, and relationships developed during this critical period. Benefits and Culture Choosing a career at Corning Incorporated means opting for a life of innovation and continuous learning. The company offers competitive benefits designed to support the health, well-being, and financial security of its employees and their families. From comprehensive health care options and retirement plans to employee discounts and wellness programs, Corning is committed to enriching the lives of its team members. Our culture thrives on creativity, integrity, and dedication. We believe in the power of collaboration and are committed to maintaining a supportive environment where you can grow your career and feel an integral part of our success. Join Our Team Explore the numerous job opportunities at Corning Incorporated and find the position that aligns with your career ambitions and expertise. We are continuously hiring new talent and look forward to reviewing your resume and preparing you for an interview where you can showcase your unique qualifications. Stay Connected Keep up to date with the latest developments and career tips from Corning Incorporated by subscribing to our careers blog. Gain insider perspectives that can help you navigate your professional journey effectively. Apply Today Are you ready to advance your career at a company that is at the forefront of technological innovation? Search Corning jobs now and join a team that is reshaping industries and improving lives through material science. SEARCH CORNING JOBS At Corning Incorporated, we’re more than just a company – we’re a community. Harness the power of our collective knowledge and skills to propel your career forward. Discover the impact you can make on the world with Corning.
Learn more about Corning Incorporated
Size
61,200 employees
Market Cap
$26.8 billion
Industry
Manufacturing & Automotive
Net Income
$512 million
Founded
1851
5 Year Trend
+8.4%
Revenue
$11.3 billion
NASDAQ
GLW
* Ladders Estimates

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