The Washington Post is one of the most influential newsrooms in the world, and our subscriber base is growing to match. This role sits at the center of that growth responsible for how enterprise clients and professional product subscribers experience The Post after they sign up. WP Intelligence is our professional intelligence product line, delivering curated reporting, data, and analysis for decision-makers across industries. As the Engagement Marketing Lead for Enterprise and WP Intelligence, you will own the subscriber journey from activation through renewal designing omnichannel programs that help organizations and professionals get lasting value from their subscriptions.
Reporting to the Director of Engagement and Retention, you will partner closely with Enterprise Sales and Account Management, WP Intelligence Editorial, Product, Engineering, Analytics, Finance, and Brand Marketing to build and execute strategies that drive measurable engagement and long-term retention.
Why This Role MattersYou support The Post’s mission to deliver world-class journalism while expanding reach and influence
You drive data-informed marketing strategies that improve activation, usage, and long-term retention
You thrive in collaborative environments that value initiative, clarity, and continuous improvement
You enjoy leading fast-paced, cross-platform programs that enhance subscriber experience and fuel business growth
How You'll Support the MissionLifecycle Strategy
Develop and execute full-funnel lifecycle programs that increase usage and deepenengagement across app, site, newsletters, and subscription benefits for enterprise and professional product subscribers.
Build subscriber journeys spanning lead progression, account activation, onboarding, education, loyalty, and renewal maintaining playbooks that support scalable, repeatable execution.
Design approaches that serve multiple audiences within a single account, including corporate and higher education end users, students, and key decision-makers.
Identify and promote product features, upsell, and cross-sell opportunities that drive long-term value and contract renewal.
Partner with Brand, Product, Engineering, and Editorial to align lifecycle initiatives with broader business goals and the group customer experience.
Performance and Experimentation
Monitor engagement trends, feature adoption, and lifecycle performance using dashboards and core KPIs.
Translate subscriber behavior into insights that guide strategy and experimentation.
Run A/B and multivariate tests to refine segmentation, messaging, channel sequencing, and timing.
Identify friction points in the subscriber experience and collaborate cross-functionally to improve activation, engagement, and renewal rates.
Partner with Analytics and Data Engineering to refine audience definitions, data inputs, and targeting models.
Execution and Operations
Design and manage integrated engagement campaigns across email, onsite surfaces, in-app messages, and push notifications.
Develop clear creative and technical briefs that guide asset production; lead QA and auditing to uphold accuracy across all touchpoints.
Document processes and improve operational workflows to support scalable delivery.
Use subscriber signals and feedback gathered in partnership with Enterprise Sales, Account Management, and Support to inform proactive engagement strategies and feature improvements.
The Skills and Experience You Bring6-8 years of experience in digital, growth, EdTech, or subscription marketing with deep expertise in customer engagement, activation, or habit formation across diverse audiences.
Experience working with B2B customers and partnering with internal Sales teams.
Hands-on experience with Marketing Technology platforms like Iterable, and familiarity with customer data systems and e-commerce platforms.
Proficiency with analytics tools such as Tableau, Looker, and Google Analytics; strong ability to evaluate performance and translate testing outcomes into decisions.
Excellent communication and project management skills, with a track record of influencing cross-functional partners and driving clarity in complex environments.
Collaboration makes us stronger. That’s why our offices are designed with open layouts, modern technology, and easy access to transportation. With certain exceptions for newsgathering and business travel, we work on-site five days a week.Compensation and BenefitsWherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:
Competitive medical, dental and vision coverage
Company-paid pension and 401(k) match
Three weeks of vacation and up to three weeks of paid sick leave
Nine paid holidays and two personal days
20 weeks paid parental leave for any new parent
Robust mental health resources
Backup care and caregiver concierge services
Gender affirming services
Pet insurance
Free Post digital subscription
Leadership and career development programs
Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.
The salary range for this position is:
$85,100 - $127,700 Annual
The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.
