Apple

AppleCare AMR Business Development Manager

Apple$125K — $150K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in business development or strategic partnerships
  • Proven success with multi-million-dollar partnerships
  • Strong grasp of U.S. or Canadian wireless and electronics markets
  • Exceptional negotiation and interpersonal communication skills
  • Analytical thinker with data synthesis abilities
  • Self-motivated with strategic vision and execution skills

Responsibilities

  • Own and enhance AppleCare sales for assigned accounts
  • Develop new business and financial models for growth
  • Utilize the AppleCare playbook for account-specific strategies
  • Analyze performance data to identify and prioritize improvements
  • Lead complex negotiations with partners and legal teams
  • Articulate AppleCare's value to partners and teams
  • Report on performance and strategic plans to partners

Benefits

  • Opportunity to work within a highly visible team
  • Engage with leading wireless carriers and resellers
  • Access to Apple's unique product and service offerings
  • Collaborative work environment with cross-functional teams
  • Chance to influence customer journey and experience improvements
Full Job Description
As part of the AppleCare Business Development team, you will be responsible for developing and growing strategic AppleCare partnerships across the Americas, with a focus on major wireless carriers and device protection resellers in the U.S. and Canada.

You will develop account strategies, identify new commercial opportunities, build compelling customer and partner propositions, negotiate agreements, and drive initiatives that grow AppleCare sales. A key part of the role will be leveraging AppleCare's sell-through playbook to develop account-specific offers, sales plays and customer journey improvements that increase awareness, advocacy, attach and retention.

This is a highly visible and fast-paced role requiring strong commercial judgment, analytical capabilities and the ability to develop trusted relationships with senior internal and external partners.

Description

The AppleCare Business Development Manager will be responsible for developing the business across assigned AMR accounts and markets. Key responsibilities include:

Own AppleCare sales results and strategic partner relationships for assigned carrier and device protection accounts, developing and executing account plans to achieve growth objectives.

Develop new business opportunities and commercial propositions, building business cases and financial models that evaluate pricing, revenue, margin and partner economics.

Leverage the AppleCare sell-through playbook to grow existing accounts, developing offers and growth plays across awareness, advocacy, merchandising, digital, retail, training and promotions.

Use sales performance and customer journey insights to identify execution gaps, prioritize opportunities and scale successful initiatives across accounts.

Lead complex commercial negotiations with carriers, insurers and other partners in collaboration with Apple Legal, Finance, Operations and other cross-functional teams.

Serve as an AppleCare product and solutions expert, articulating AppleCare features, benefits and strategic value to internal teams and external partners.

Represent AppleCare in partner and executive business reviews, communicating performance, opportunities, risks and recommended actions.

Monitor the wireless and device protection marketplace and translate competitive, customer and industry developments into actionable growth opportunities.

Minimum Qualifications

Significant experience in business development, strategic partnerships, sales or commercial strategy.

Demonstrated success developing and growing complex, multi-million-dollar commercial partnerships.

Strong understanding of the U.S. and/or Canadian wireless, consumer electronics, retail or device protection ecosystem.

Excellent negotiation, presentation, written and interpersonal communication skills.

Strong quantitative and critical-thinking skills with the ability to synthesize data into clear recommendations and action plans.

Self-starter with strategic vision, strong executional skills and the ability to operate effectively in ambiguity.

Preferred Qualifications

Experience working directly with major U.S. or Canadian resellers.

Experience in device protection, insurance, warranty or related service businesses.

Experience developing subscription or recurring-revenue businesses and executing partner sell-through strategies.

Proven ability to build relationships and influence senior stakeholders within complex, matrixed organizations.

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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