Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$88K - $105K *

Shape the future by leveraging your software engineering expertise. Collaborate in dynamic environments to deliver innovative solutions that drive operational excellence and meet complex challenges in...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$70K - $100K *

Analyze and resolve complex technical issues at customer sites, ensuring service excellence while supporting a dynamic global service network. Contribute to building a world-class engineering organiza...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Unlock potential by guiding clients in transforming their processes via ServiceNow. Collaborate on solutions, drive pre-sales efforts, and ensure governance standards while staying updated on industry...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Unlock potential by driving the optimization of advanced AI performance. Shape cutting-edge technologies for ML operations, collaborating with top engineers to redefine industry standards and elevate...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by leading the optimization of advanced hardware accelerators, focusing on AI performance. Shape a transformative practice that delivers top-tier solutions across ML frameworks and in...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $270K *

Join a dynamic team as a mid-level systems engineer, driving project success through design, documentation, and analysis. Collaborate with vendors, create specifications, and conduct site assessments...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$88K - $105K *

Lead project execution as a Systems Engineer II, supporting clients through technical solutions and clear communication. Collaborate with teams while managing project scope, ensuring quality standards...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $148K *

Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$94K - $130K *

Architect robust AWS GovCloud foundations, driving compliance and automation while collaborating with engineering teams to establish secure, efficient cloud governance and infrastructure practices...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$174K - $221K *

Collaborate with customers to deliver tailored technical solutions, conduct product evaluations, and guide impactful presentations. Drive cloud security initiatives while fostering deep relationships...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Support the successful implementation and operation of AI solutions for partners. Collaborate cross-functionally to optimize technical onboarding and troubleshoot issues. Elevate partner experience th...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$105K - $177K *

Innovate cloud solutions for the Naval Sea Systems, enhancing AWS services through automated deployment, maintenance, and troubleshooting, while collaborating in a dynamic Agile engineering team to ma...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$103K - $159K *

Join a data-driven team to enhance cloud service reliability. As a key player, you will lead incident responses, collaborate with stakeholders, and build proactive solutions to ensure seamless operati...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $160K *

Lead the charge in driving revenue growth in mid-market and small enterprises seeking innovative AI-powered cybersecurity solutions. Own the entire sales cycle and build strong, strategic partnerships...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Grow your career with a technical pre-sales role driving innovative UCaaS solutions. Partner with key stakeholders to enhance business communications and deliver impactful customer experiences through...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Lead exceptional support delivery for users, enhancing satisfaction through technical expertise and collaboration. Drive innovation in low code & AI landscapes while shaping a high-performing support...

Ottawa, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Help us deliver exceptional user support by diagnosing issues, collaborating with our engineering team, and enhancing product reliability to create a premier customer experience in low-code and AI tec...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join our team to provide exceptional technical support, troubleshoot complex challenges, and enhance user experience in a low code & AI environment. Shape a best-in-class support team and contribute t...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$156K - $261K *

Engage with engineering teams to translate user insights into platform design, utilizing your RF expertise. Collaborate across disciplines to enhance the user experience and drive innovation in semico...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive enterprise-wide operational excellence initiatives by leading continuous improvement efforts, deploying methodologies like Lean and Six Sigma, and fostering cross-functional collaboration to enh...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that’s driving growth and delivering security solutions to major accounts. You’ll build strong executive relationships, shape multi-year strategies, and lead complex sales processes in a d...

5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead the charge in securing new strategic accounts and enhancing growth by executing bold multi-year strategies while delivering high-impact results through expert relationship management and complex...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Deliver strategic growth by managing a portfolio of accounts, driving new business and renewals while building executive relationships. Lead negotiations and coordinate teams for successful outcomes i...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$130K - $180K *

Lead the charge in driving growth through strategic account management, focusing on complex negotiations and executive relationships within a portfolio of key enterprise clients as they embark on digi...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$83K - $150K *

Analyze and optimize server solutions while ensuring exceptional customer support and technical guidance. Collaborate across teams to drive innovative results in an evolving infrastructure landscape...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.