Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Software Engineer 1 (FST - 134)
$88K - $105K *
Shape the future by leveraging your software engineering expertise. Collaborate in dynamic environments to deliver innovative solutions that drive operational excellence and meet complex challenges in...
1 week ago
$70K - $100K *
Analyze and resolve complex technical issues at customer sites, ensuring service excellence while supporting a dynamic global service network. Contribute to building a world-class engineering organiza...
1 week ago
Senior ServiceNow Solution Consultant (Canada)
$100K - $120K *
Unlock potential by guiding clients in transforming their processes via ServiceNow. Collaborate on solutions, drive pre-sales efforts, and ensure governance standards while staying updated on industry...
2 weeks ago
Senior Manager, Technology Consulting
$150K - $180K *
Unlock potential by driving the optimization of advanced AI performance. Shape cutting-edge technologies for ML operations, collaborating with top engineers to redefine industry standards and elevate...
3 weeks ago
Senior Manager, Technology Consulting
$150K - $180K *
Unlock potential by leading the optimization of advanced hardware accelerators, focusing on AI performance. Shape a transformative practice that delivers top-tier solutions across ML frameworks and in...
3 weeks ago
$130K - $270K *
Join a dynamic team as a mid-level systems engineer, driving project success through design, documentation, and analysis. Collaborate with vendors, create specifications, and conduct site assessments...
4 weeks ago
$88K - $105K *
Lead project execution as a Systems Engineer II, supporting clients through technical solutions and clear communication. Collaborate with teams while managing project scope, ensuring quality standards...
4 weeks ago
Enterprise Customer Success Manager
$97K - $148K *
Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...
6 days ago
Senior Site Reliability Engineer Platform Cloud Foundations Engineer
$94K - $130K *
Architect robust AWS GovCloud foundations, driving compliance and automation while collaborating with engineering teams to establish secure, efficient cloud governance and infrastructure practices...
4 weeks ago
Senior Sales Engineer, Majors - Chicago
$174K - $221K *
Collaborate with customers to deliver tailored technical solutions, conduct product evaluations, and guide impactful presentations. Drive cloud security initiatives while fostering deep relationships...
4 weeks ago
Senior Partner Solutions Engineer
$110K - $130K *
Support the successful implementation and operation of AI solutions for partners. Collaborate cross-functionally to optimize technical onboarding and troubleshoot issues. Elevate partner experience th...
3 weeks ago
$105K - $177K *
Innovate cloud solutions for the Naval Sea Systems, enhancing AWS services through automated deployment, maintenance, and troubleshooting, while collaborating in a dynamic Agile engineering team to ma...
Reposted 6 days ago
$103K - $159K *
Join a data-driven team to enhance cloud service reliability. As a key player, you will lead incident responses, collaborate with stakeholders, and build proactive solutions to ensure seamless operati...
Reposted 3 weeks ago
Senior Territory Manager (New York City)
$140K - $160K *
Lead the charge in driving revenue growth in mid-market and small enterprises seeking innovative AI-powered cybersecurity solutions. Own the entire sales cycle and build strong, strategic partnerships...
3 weeks ago
$110K - $130K *
Grow your career with a technical pre-sales role driving innovative UCaaS solutions. Partner with key stakeholders to enhance business communications and deliver impactful customer experiences through...
3 weeks ago
Senior Support Engineer | Remote | US
$90K - $110K *
Lead exceptional support delivery for users, enhancing satisfaction through technical expertise and collaboration. Drive innovation in low code & AI landscapes while shaping a high-performing support...
2 weeks ago
Senior Support Engineer | Remote | US
$100K - $120K *
Help us deliver exceptional user support by diagnosing issues, collaborating with our engineering team, and enhancing product reliability to create a premier customer experience in low-code and AI tec...
Reposted 2 weeks ago
Senior Support Engineer | Remote | US
$100K - $120K *
Join our team to provide exceptional technical support, troubleshoot complex challenges, and enhance user experience in a low code & AI environment. Shape a best-in-class support team and contribute t...
Reposted 2 weeks ago
$156K - $261K *
Engage with engineering teams to translate user insights into platform design, utilizing your RF expertise. Collaborate across disciplines to enhance the user experience and drive innovation in semico...
6 days ago
Senior Continuous Improvement Engineer
$110K - $130K *
Drive enterprise-wide operational excellence initiatives by leading continuous improvement efforts, deploying methodologies like Lean and Six Sigma, and fostering cross-functional collaboration to enh...
2 weeks ago
$110K - $130K *
Join a team that’s driving growth and delivering security solutions to major accounts. You’ll build strong executive relationships, shape multi-year strategies, and lead complex sales processes in a d...
5 days ago
$110K - $130K *
Lead the charge in securing new strategic accounts and enhancing growth by executing bold multi-year strategies while delivering high-impact results through expert relationship management and complex...
5 days ago
$110K - $130K *
Deliver strategic growth by managing a portfolio of accounts, driving new business and renewals while building executive relationships. Lead negotiations and coordinate teams for successful outcomes i...
5 days ago
$130K - $180K *
Lead the charge in driving growth through strategic account management, focusing on complex negotiations and executive relationships within a portfolio of key enterprise clients as they embark on digi...
1 week ago
$83K - $150K *
Analyze and optimize server solutions while ensuring exceptional customer support and technical guidance. Collaborate across teams to drive innovative results in an evolving infrastructure landscape...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.