Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$70K - $95K *
Lead the charge in providing advanced network support, ensuring optimal performance of client infrastructures. Collaborate across teams to solve complex issues while mentoring peers and enhancing serv...
1 week ago
$101K - $140K *
Elevate client relationships by driving growth within assigned territories, ensuring maximum value delivery to large enterprise clients through strategic sales initiatives and collaboration with C-Lev...
6 days ago
$101K - $140K *
Drive client retention and growth by building relationships with C-Level Executives, ensuring value delivery while identifying and pursuing upsell opportunities within large enterprise accounts across...
2 weeks ago
$101K - $140K *
Grow your career by driving client success and expansion in the Large Enterprise segment. Build trust-based relationships with C-Level Executives and enhance value delivery through strategic upselling...
2 weeks ago
$125K *
Champion enterprise sales by managing the full sales cycle, driving new business and fostering relationships with key decision-makers to enhance customer experiences through innovative software soluti...
2 weeks ago
$125K *
Unlock potential by driving enterprise sales and managing a robust pipeline, cultivating relationships, and closing deals to expand business impact. Collaborate with teams to deliver innovative soluti...
2 weeks ago
Systems Engineer - Watch Floor Operations, Rotating Shift
$90K - $120K *
Explore innovative solutions in a dynamic environment. Collaborate with teams to troubleshoot user issues and enhance operations through effective knowledge management and outreach, ensuring optimal s...
Reposted yesterday
$80K - $110K *
Elevate customer experience by providing top-tier technical solutions, ensuring seamless platform deployment, performance optimization, and strong cross-functional collaboration. Foster relationships...
3 weeks ago
$220K - $298K *
Design and drive cutting-edge risk systems that optimize fraud prevention and ensure seamless financial experiences—balancing customer needs with strategic risk management across global platforms...
3 weeks ago
*IBM Sterling OMS Support Engineer 6317786
$145K - $166K *
Serve as the central point for IBM Sterling OMS support, managing incidents and ensuring application stability. Lead critical issue resolution, optimize support processes, and enhance operational effe...
Yesterday
$125K *
Join us to drive revenue growth and cultivate enterprise sales relationships. Your expertise will transform how businesses engage with customers through innovative software solutions, all while you ma...
2 weeks ago
Senior Systems Engineer - ISA Mission Systems & RF Payloads
$150K - $175K *
Optimize aerospace systems with a focus on RF payloads, leading cutting-edge engineering efforts from concept to deployment, to ensure mission success and operational readiness throughout complex miss...
1 month ago
Customer Support Knowledge Management Strategy Project Manager
$93K - $143K *
Lead global initiatives in Customer Support Knowledge Management. Drive complex transformation projects, manage diverse teams, and achieve sustainable solutions by collaborating with stakeholders and...
3 weeks ago
Systems Engineer Design & Implementation
$80K - $90K *
Champion innovative public safety solutions with a focus on design, implementation, and technical leadership for mission-critical communication systems while collaborating with cross-functional teams...
4 weeks ago
Professional Services Engineer - Full-time - Work from Home in the US
$130K - $150K *
Unlock potential by leveraging your technical expertise to develop and implement enterprise software solutions. Collaborate with global teams to enhance customer experience and drive product value in...
1 week ago
$90K - $120K *
Execute IT system management, troubleshooting, and optimization for diverse platforms, ensuring enhanced reliability and performance while supporting day-to-day operations and resolving complex techni...
2 days ago
$90K - $130K *
Join a team that supports mission engineering through advanced analysis and simulation. Contribute technical insights for space resilience, stakeholder coordination, and comprehensive assessments to e...
Today
Senior Sales Engineer - Southeast (GA/FL)
$90K - $130K *
Join a team that empowers businesses by leveraging your technical expertise in cybersecurity. Engage with clients to understand their needs, deliver tailored solutions, and ensure successful deploymen...
2 weeks ago
Senior Sales Engineer - Southeast (GA/FL)
$100K - $130K *
Unlock your potential as a Sales Engineer, blending technical expertise and customer engagement to drive sales growth, ensure successful deployments, and provide exceptional support in the dynamic fie...
2 weeks ago
$100K - $130K *
Transform your expertise in virtualization solutions by developing and maintaining critical systems for the Department of State. Collaborate with teams to implement Zero Trust Architecture and ensure...
4 weeks ago
$75K - $95K *
Join our team to provide advanced technical support, solving complex issues and enhancing customer satisfaction through effective troubleshooting and collaboration in a dynamic, global environment...
Today
$90K - $120K *
Drive platform integration and enhance capabilities through systems engineering expertise. Collaborate on future planning and analysis tasks, ensuring robust documentation and integration support whil...
3 weeks ago
2004581 Customer Delivery Consulting Engineer - Department of Navy
$127K - $162K *
Transform network architecture by collaborating with customers to enhance their systems, ensuring robust solutions that align with business needs while driving innovation and reducing risks across cri...
Reposted yesterday
$72K - $130K *
Lead Epic system enhancements and upgrades, collaborating with end-users to ensure optimal design, build, and testing of oncology workflows while maintaining documentation and support during applicati...
Yesterday
Platform Engineer, Product Team
$137K - $244K *
Elevate production environments by serving as the key technical liaison for product teams. Optimize containerization processes and collaborate closely with platform teams to ensure seamless integratio...
Reposted 1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.