Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $128K *

Join a team that's focused on advancing data security by engineering and deploying innovative protection solutions within a Zero Trust framework, ensuring compliance across Department of War networks...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$148K - $199K *

Pioneer the future of advertising through data! Join a collaborative team dedicated to building scalable solutions with cutting-edge technologies, including AI and big data, to optimize the advertisin...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$148K - $199K *

Lead the development of robust data engineering solutions that power AI capabilities in advertising tech. Collaborate with cross-functional teams to enhance data workflows and implement scalable syste...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$148K - $199K *

Develop and scale innovative data solutions that empower AI in advertising. Collaborate with cross-functional teams to optimize data pipelines and architecture, ensuring reliable data flows to enhance...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$88K - $143K *

Unlock potential by delivering exceptional technical support to customers. Collaborate with engineering teams to troubleshoot and resolve complex networking and cybersecurity issues while developing e...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$165K - $248K *

Lead the digital transformation of oncology customer engagement. Elevate integration strategies and spearhead Salesforce implementation, ensuring efficient data-driven solutions and enhancing patient...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$138K - $186K *

Build innovative web applications that enhance user experiences across Disney's platforms. Collaborate with cross-functional teams to drive technical solutions, ensure code quality, and mentor junior...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Shape the future of enterprise IT modernization by leading cross-functional Agile Release Trains for critical Unified Communications initiatives. Drive strategic efforts, align teams, and enhance deli...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$152K - $349K *

Unlock potential by leading complex technical support for federal clients in the Private Cloud environment. Drive solutions, mentor teams, and work collaboratively to address challenging issues while...

Reposted yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$105K - $213K *

Contribute to software quality assurance by designing test processes, executing plans, and collaborating with teams to ensure high-quality outcomes. Leverage your expertise in testing methodologies an...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $166K *

Elevate your career by leading a talented team in managing and optimizing our end-user computing environment, driving technical excellence and ensuring seamless delivery of services across diverse end...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $155K *

Innovate solutions in a dynamic team environment, driving business growth through strategic technical sales support and customer engagement in the cloud and security sectors...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $110K *

Join a team that's shaping the future of missile defense through cutting-edge threat modeling and simulation. Collaborate with experts to deliver critical models ensuring the effectiveness of missile...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $95K *

Take ownership of testing and validating eCall systems, ensuring reliability and compliance. Collaborate with internal teams in an Agile environment to troubleshoot and improve telematics services whi...

Ottawa, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$194K - $267K *

Join a dynamic engineering team to enhance and maintain Okta's global cloud infrastructure, focusing on system performance, reliability, and security. Drive automation efforts and tackle complex netwo...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$109K - $192K *

Elevate your career with a leading role in systems integration, focusing on test planning and execution for navy platforms. Collaborate on weapon systems and enhance your skills in hardware/software i...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$86K - $119K *

Drive your career forward as you guide innovative semiconductor processes, providing critical customer support through installations and troubleshooting complex systems. Collaborate with R&D to develo...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$98K - $163K *

Redefine quality standards by leading advanced quality assurance efforts in manufacturing and product safety. Collaborate with cross-functional teams to drive continual improvement and ensure complian...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Lead the design and implementation of complex network solutions, ensuring performance, security, and compliance to meet organizational connectivity and reliability standards across diverse environment...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Join a team that's driving innovation in network engineering across multi-disciplinary environments. Lead design, implementation, and optimization of advanced network solutions while ensuring complian...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $180K *

Lead a dynamic team to enhance Solution Engineers' skills and effectiveness, strategically aligning enablement initiatives with business objectives while fostering a culture of continuous improvement...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$179K - $198K *

Accelerate progress at a cutting-edge engineering firm by optimizing performance and scalability for distributed systems. Collaborate across teams to solve complex challenges in enterprise data manage...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $215K *

Engineer innovative solutions to process millions of AI security events, architecting scalable microservices for a cloud-native environment while collaborating across teams to enhance security and per...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $130K *

Manage the development and deployment of innovative technical solutions, focusing on network and systems engineering while ensuring information security and collaboration across diverse environments...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Innovate by leading complex network solutions across multiple environments, ensuring reliability and security. Collaborate with teams to design and implement robust systems while training stakeholders...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.