Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$130K - $145K *

Join to manage IT systems infrastructure, provide troubleshooting support, and oversee both Tier 1 and Tier 2 problem resolution while enhancing the reliability and performance of UNIX and Windows ope...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Champion compliance excellence by leading Earned Value Management initiatives across strategic projects, enhancing policies and providing expert financial guidance to Program Management teams, driving...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$130K - $155K *

Lead the design of complex flip-chip-BGA packages and PCBs for high-performance ASICs, managing multiple projects while driving innovation in signal and power integrity solutions within a collaborativ...

3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$128K - $168K *

Oversee complex Radio Network projects from design to acceptance, ensuring high-quality delivery. Collaborate with diverse teams, manage risks, and maintain strong customer relationships while fosteri...

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Join a team that drives innovation in high-speed ASIC package design. Lead complex projects focused on signaling and power integrity while collaborating globally to deliver cutting-edge solutions in A...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$108K - $130K *

Lead a skilled team to design, implement, and secure proxy solutions that optimize network traffic for a high-stakes environment. Ensure reliability and performance through advanced monitoring and con...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $180K *

Design and enhance a robust test automation framework using Playwright, ensuring compliance and quality across UI, API, and integration layers through innovative AI-assisted methodologies in a high-st...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Engineer cutting-edge defense solutions by driving systems engineering processes, leveraging modeling & simulation, and collaborating across multi-disciplinary teams to enhance next-gen weapons system...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $180K *

Shape the future of federal IT initiatives through expert technical delivery and enablement. Collaborate with cross-functional teams to optimize Agile processes and deliver high-performance Elastic St...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$94K - $130K *

Elevate your career by architecting and supporting resilient private cloud infrastructure, focusing on automation and collaboration to enhance service delivery for internal customers and ensure operat...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leveraging your Linux and Unix expertise to manage and optimize server infrastructures, ensuring operational health and compliance while supporting virtual and physical environment...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Join our innovative team to design and integrate control systems for advanced vehicle automation and robotics. Collaborate across engineering disciplines to develop cutting-edge technology solutions t...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Empower innovation by developing and implementing automated workflow solutions to streamline business processes utilizing RPA frameworks. Join us in enhancing efficiency through scalable automation an...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform your career by designing and implementing scalable RPA solutions. Use your expertise to streamline workflows, enhance automation, and troubleshoot issues within innovative environments. Shap...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $121K *

Support and enhance submarine Electronic Warfare systems, leveraging expertise in diagnostics, technology transitions, and team mentorship to ensure performance and reliability across diverse platform...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform network operations by ensuring robust security and maintenance of critical NOSC systems and applications, supporting military communications and IT infrastructure for mission success across...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Champion a secure 24/7 enterprise network supporting mission-critical operations, administering systems and infrastructure to ensure seamless communication and cybersecurity for defense and air operat...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Grow your career with a leading role in commissioning and qualification activities for manufacturing systems in the regulated biotech sector, ensuring compliance and collaboration across teams for opt...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$146K - $339K *

Drive global systems reliability by managing installations, configuration, and monitoring. Utilize automation to enhance efficiency and troubleshoot network issues across physical and cloud environmen...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leveraging 20 years of software engineering expertise, ensuring high-quality solutions within complex programs. Collaborate with teams to innovate and deliver impactful results, wh...

Reposted 1 week ago

  •   15+ years exp.  •   Aerospace & Defense

$80K - $95K *

Lead the charge in maintaining and optimizing systems for a key DOJ client, ensuring reliable operations and data integration while collaborating with various teams to implement effective solutions...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Join a team that's dedicated to innovation, leveraging 20 years of SWE experience to drive complex programs, while developing in AWS. Lead the way in solving technical challenges in a dynamic environm...

Reposted 1 week ago

  •   15+ years exp.  •   Aerospace & Defense

$150K - $180K *

Engage in a key role as a technical leader, driving sales through innovative solution design and fostering strategic relationships with clients in capital markets. Leverage your expertise to enhance C...

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $125K *

Inspire customer success as a strategic partner, driving long-term account growth and operational excellence through deep relationship management and data-driven insights. Collaborate with cross-funct...

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $125K *

Unlock customer success by empowering account growth through strategic insights, relationship management, and operational excellence. Drive the integration of technology and optimize outcomes for key...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.