Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$130K - $145K *
Join to manage IT systems infrastructure, provide troubleshooting support, and oversee both Tier 1 and Tier 2 problem resolution while enhancing the reliability and performance of UNIX and Windows ope...
3 weeks ago
Sr Program Controls Analyst (EVMS)
$100K - $120K *
Champion compliance excellence by leading Earned Value Management initiatives across strategic projects, enhancing policies and providing expert financial guidance to Program Management teams, driving...
Reposted 1 week ago
$130K - $155K *
Lead the design of complex flip-chip-BGA packages and PCBs for high-performance ASICs, managing multiple projects while driving innovation in signal and power integrity solutions within a collaborativ...
3 weeks ago
$128K - $168K *
Oversee complex Radio Network projects from design to acceptance, ensuring high-quality delivery. Collaborate with diverse teams, manage risks, and maintain strong customer relationships while fosteri...
6 days ago
$150K - $180K *
Join a team that drives innovation in high-speed ASIC package design. Lead complex projects focused on signaling and power integrity while collaborating globally to deliver cutting-edge solutions in A...
2 weeks ago
Systems Engineer IV - Blue Coat/Proxy
$108K - $130K *
Lead a skilled team to design, implement, and secure proxy solutions that optimize network traffic for a high-stakes environment. Ensure reliability and performance through advanced monitoring and con...
3 weeks ago
Senior Engineer, Test Automation
$130K - $180K *
Design and enhance a robust test automation framework using Playwright, ensuring compliance and quality across UI, API, and integration layers through innovative AI-assisted methodologies in a high-st...
Reposted 2 weeks ago
$95K - $115K *
Engineer cutting-edge defense solutions by driving systems engineering processes, leveraging modeling & simulation, and collaborating across multi-disciplinary teams to enhance next-gen weapons system...
3 weeks ago
Technical Delivery & Enablement Lead
$160K - $180K *
Shape the future of federal IT initiatives through expert technical delivery and enablement. Collaborate with cross-functional teams to optimize Agile processes and deliver high-performance Elastic St...
1 week ago
Senior Site Reliability Engineer Platform Private Cloud Engineer
$94K - $130K *
Elevate your career by architecting and supporting resilient private cloud infrastructure, focusing on automation and collaboration to enhance service delivery for internal customers and ensure operat...
3 weeks ago
$95K - $115K *
Unlock potential by leveraging your Linux and Unix expertise to manage and optimize server infrastructures, ensuring operational health and compliance while supporting virtual and physical environment...
1 week ago
$90K - $110K *
Join our innovative team to design and integrate control systems for advanced vehicle automation and robotics. Collaborate across engineering disciplines to develop cutting-edge technology solutions t...
1 week ago
Robotic Process Automation Engineer IV
$100K - $120K *
Empower innovation by developing and implementing automated workflow solutions to streamline business processes utilizing RPA frameworks. Join us in enhancing efficiency through scalable automation an...
2 weeks ago
Robotic Process Automation Engineer IV
$110K - $130K *
Transform your career by designing and implementing scalable RPA solutions. Use your expertise to streamline workflows, enhance automation, and troubleshoot issues within innovative environments. Shap...
2 weeks ago
Systems Engineer - Fleet Support Technician - Electronic Warfare Systems (Submarine)
$70K - $121K *
Support and enhance submarine Electronic Warfare systems, leveraging expertise in diagnostics, technology transitions, and team mentorship to ensure performance and reliability across diverse platform...
1 week ago
Storage & Virtualization Engineer
$80K - $95K *
Transform network operations by ensuring robust security and maintenance of critical NOSC systems and applications, supporting military communications and IT infrastructure for mission success across...
2 weeks ago
Storage & Virtualization Engineer
$80K - $95K *
Champion a secure 24/7 enterprise network supporting mission-critical operations, administering systems and infrastructure to ensure seamless communication and cybersecurity for defense and air operat...
3 weeks ago
$90K - $110K *
Grow your career with a leading role in commissioning and qualification activities for manufacturing systems in the regulated biotech sector, ensuring compliance and collaboration across teams for opt...
1 week ago
Senior Lead Site Reliability Engineer
$146K - $339K *
Drive global systems reliability by managing installations, configuration, and monitoring. Utilize automation to enhance efficiency and troubleshoot network issues across physical and cloud environmen...
Reposted 3 days ago
Software Engineer 3 (FST - 106)
$110K - $130K *
Unlock potential by leveraging 20 years of software engineering expertise, ensuring high-quality solutions within complex programs. Collaborate with teams to innovate and deliver impactful results, wh...
Reposted 1 week ago
$80K - $95K *
Lead the charge in maintaining and optimizing systems for a key DOJ client, ensuring reliable operations and data integration while collaborating with various teams to implement effective solutions...
6 days ago
Software Engineer 3 (FST - 106)
$120K - $145K *
Join a team that's dedicated to innovation, leveraging 20 years of SWE experience to drive complex programs, while developing in AWS. Lead the way in solving technical challenges in a dynamic environm...
Reposted 1 week ago
Sales Engineer- Corvil Analytics
$150K - $180K *
Engage in a key role as a technical leader, driving sales through innovative solution design and fostering strategic relationships with clients in capital markets. Leverage your expertise to enhance C...
2 days ago
Account Advisor, Public Sector
$110K - $125K *
Inspire customer success as a strategic partner, driving long-term account growth and operational excellence through deep relationship management and data-driven insights. Collaborate with cross-funct...
4 days ago
Account Advisor, Public Sector
$110K - $125K *
Unlock customer success by empowering account growth through strategic insights, relationship management, and operational excellence. Drive the integration of technology and optimize outcomes for key...
1 week ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.