Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
SITEC - Cyber Security Engineer - MacDill AFB
$80K - $128K *
Join a team that's focused on advancing data security by engineering and deploying innovative protection solutions within a Zero Trust framework, ensuring compliance across Department of War networks...
Yesterday
$148K - $199K *
Pioneer the future of advertising through data! Join a collaborative team dedicated to building scalable solutions with cutting-edge technologies, including AI and big data, to optimize the advertisin...
Reposted yesterday
$148K - $199K *
Lead the development of robust data engineering solutions that power AI capabilities in advertising tech. Collaborate with cross-functional teams to enhance data workflows and implement scalable syste...
Reposted yesterday
$148K - $199K *
Develop and scale innovative data solutions that empower AI in advertising. Collaborate with cross-functional teams to optimize data pipelines and architecture, ensuring reliable data flows to enhance...
Reposted yesterday
Technical Support Engineer, Focused Services, NGFW
$88K - $143K *
Unlock potential by delivering exceptional technical support to customers. Collaborate with engineering teams to troubleshoot and resolve complex networking and cybersecurity issues while developing e...
1 week ago
Senior IT CRM Product Owner, US Oncology
$165K - $248K *
Lead the digital transformation of oncology customer engagement. Elevate integration strategies and spearhead Salesforce implementation, ensuring efficient data-driven solutions and enhancing patient...
Reposted today
$138K - $186K *
Build innovative web applications that enhance user experiences across Disney's platforms. Collaborate with cross-functional teams to drive technical solutions, ensure code quality, and mentor junior...
Reposted 3 days ago
Senior Release Train Engineer (RTE) - Unified Communications Modernization #1773306
$120K - $150K *
Shape the future of enterprise IT modernization by leading cross-functional Agile Release Trains for critical Unified Communications initiatives. Drive strategic efforts, align teams, and enhance deli...
2 weeks ago
$152K - $349K *
Unlock potential by leading complex technical support for federal clients in the Private Cloud environment. Drive solutions, mentor teams, and work collaboratively to address challenging issues while...
Reposted yesterday
$105K - $213K *
Contribute to software quality assurance by designing test processes, executing plans, and collaborating with teams to ensure high-quality outcomes. Leverage your expertise in testing methodologies an...
Reposted 3 days ago
Unified Endpoint Management - Engineering Lead
$92K - $166K *
Elevate your career by leading a talented team in managing and optimizing our end-user computing environment, driving technical excellence and ensuring seamless delivery of services across diverse end...
3 weeks ago
Sales Engineer - Commercial West
$145K - $155K *
Innovate solutions in a dynamic team environment, driving business growth through strategic technical sales support and customer engagement in the cloud and security sectors...
1 week ago
Systems Engineer / Mission Support Threat Engineer - Level 1 or 2
$80K - $110K *
Join a team that's shaping the future of missile defense through cutting-edge threat modeling and simulation. Collaborate with experts to deliver critical models ensuring the effectiveness of missile...
4 weeks ago
Embedded Software Test Engineer - Telematics & eCall
$75K - $95K *
Take ownership of testing and validating eCall systems, ensuring reliability and compliance. Collaborate with internal teams in an Agile environment to troubleshoot and improve telematics services whi...
5 days ago
Staff Site Reliability Engineer, TCore (FedRamp)
$194K - $267K *
Join a dynamic engineering team to enhance and maintain Okta's global cloud infrastructure, focusing on system performance, reliability, and security. Drive automation efforts and tackle complex netwo...
Reposted 2 weeks ago
Systems Engineer - Systems Integration, Mid-Career
$109K - $192K *
Elevate your career with a leading role in systems integration, focusing on test planning and execution for navy platforms. Collaborate on weapon systems and enhance your skills in hardware/software i...
3 weeks ago
$86K - $119K *
Drive your career forward as you guide innovative semiconductor processes, providing critical customer support through installations and troubleshooting complex systems. Collaborate with R&D to develo...
Yesterday
$98K - $163K *
Redefine quality standards by leading advanced quality assurance efforts in manufacturing and product safety. Collaborate with cross-functional teams to drive continual improvement and ensure complian...
Reposted 5 days ago
$100K - $130K *
Lead the design and implementation of complex network solutions, ensuring performance, security, and compliance to meet organizational connectivity and reliability standards across diverse environment...
Reposted 3 days ago
$90K - $120K *
Join a team that's driving innovation in network engineering across multi-disciplinary environments. Lead design, implementation, and optimization of advanced network solutions while ensuring complian...
Reposted 3 days ago
Senior Manager, Solution Engineering Enablement
$130K - $180K *
Lead a dynamic team to enhance Solution Engineers' skills and effectiveness, strategically aligning enablement initiatives with business objectives while fostering a culture of continuous improvement...
1 week ago
Senior Performance Engineer, Data Protection & Security Platform Engineering
$179K - $198K *
Accelerate progress at a cutting-edge engineering firm by optimizing performance and scalability for distributed systems. Collaborate across teams to solve complex challenges in enterprise data manage...
3 weeks ago
Sr. Engineer, Cloud Native - AI Detection and Response (AIDR) (Hybrid)
$140K - $215K *
Engineer innovative solutions to process millions of AI security events, architecting scalable microservices for a cloud-native environment while collaborating across teams to enhance security and per...
3 days ago
Systems Engineer - Active Security Clearance
$90K - $130K *
Manage the development and deployment of innovative technical solutions, focusing on network and systems engineering while ensuring information security and collaboration across diverse environments...
2 weeks ago
$90K - $120K *
Innovate by leading complex network solutions across multiple environments, ensuring reliability and security. Collaborate with teams to design and implement robust systems while training stakeholders...
Reposted 4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.