Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Tier-4 Model Serving Support Lead
$120K - $150K *
Elevate operational effectiveness by leading Tier-4 support for AI/ML model-serving pipelines, ensuring seamless performance across multi-enclave environments while collaborating with diverse teams to...
4 days ago
Senior Network Engineer - Observability & Monitoring
$100K - $130K *
Optimize enterprise monitoring and observability in complex environments by enhancing visibility through advanced platforms. Drive system reliability and accelerate incident response with data-driven...
2 weeks ago
Lead Engineer - Infrastructure Solutions
$119K - $224K *
Elevate your career by leading engineering solutions in enterprise environments. Drive technology innovation by translating complex business needs into robust, secure, and scalable systems, collaborat...
3 days ago
Lead Engineer - Infrastructure Solutions
$119K - $224K *
Unlock potential by leading engineering solutions in enterprise environments. Collaborate with diverse teams to design, implement, and optimize secure, resilient, and scalable technology solutions whi...
3 days ago
$90K - $130K *
Join a high-performing team to sell innovative Continuous Testing Software, transforming how customers enhance software quality and speed to market in a dynamic start-up environment backed by top indu...
3 weeks ago
$90K - $130K *
Empower the software testing landscape by driving sales of innovative Continuous Testing solutions. Collaborate with a dynamic team to transform customer software delivery while achieving personal and...
3 weeks ago
Lead Engineer - Infrastructure Solutions
$119K - $224K *
Engage with stakeholders to architect scalable tech solutions in a complex environment, ensuring secure and resilient designs. Lead hands-on implementation while driving innovative outcomes across div...
3 days ago
$130K - $180K *
Join a team that's at the forefront of digital transformation, driving impactful AWS partnerships, shaping strategies, and accelerating business growth with innovative cloud solutions...
Reposted 1 week ago
$90K - $130K *
Drive the future of AI-powered sales systems by building autonomous workflows that engage high-fit accounts, enrich data, and enhance outreach, ensuring a seamless integration with product signals for...
3 weeks ago
$83K - $108K *
Join a team that's shaping the future of Navy sensor systems by developing and testing advanced combat technology solutions. Collaborate with engineers to enhance military capabilities while gaining v...
3 weeks ago
Senior Software Engineer (Observability Solutions) - Enterprise Technology Services
$140K - $180K *
Join us as a Senior Software Engineer to innovate and shape an observability platform that handles petabytes of data, enhances system architecture, and elevates engineering practices across diverse te...
3 weeks ago
$221K - $456K *
Unlock the potential of strategic enterprise accounts by fostering relationships, driving growth, and delivering tailored technology solutions across multiple customer levels to ensure success and sat...
Reposted yesterday
$221K - $456K *
Shape the future of enterprise technology by driving growth and strategy within key accounts. Collaborate with cross-functional teams to deliver innovative solutions, engage executives, and foster lon...
Reposted yesterday
$221K - $456K *
Lead strategic enterprise accounts by driving growth, building relationships, and executing technology solutions while collaborating with internal teams to meet customer needs and expectations in a re...
Reposted yesterday
$221K - $456K *
Lead the charge in growing strategic enterprise accounts by fostering customer relationships, steering pipeline creation, and delivering tailored IT solutions in a complex sales environment...
Reposted yesterday
$221K - $456K *
Champion the growth of strategic enterprise accounts by building deep customer relations, facilitating profitable solutions, and navigating complex sales landscapes while leading a dynamic internal te...
Reposted yesterday
$221K - $456K *
Grow your career by managing strategic enterprise accounts, driving pipeline growth, and delivering tailored technology solutions while fostering strong customer relationships and leading multi-discip...
Reposted yesterday
$221K - $456K *
Empower enterprise relationships by driving growth, executing strategic plans, and managing complex sales engagements across multiple levels, ensuring alignment with customer priorities and technology...
Reposted yesterday
Senior Lead, Cloud Security Platform Solutions
$120K - $150K *
Lead the charge in cloud security by providing expert guidance on complex projects that ensure information protection and compliance within public cloud environments while collaborating across multipl...
3 weeks ago
$97K - $144K *
Join a team that's committed to innovative solutions in power system engineering. As a key player, you'll manage projects from inception to completion, ensuring quality service and client satisfaction...
3 weeks ago
Expert(e) en fiabilité des services (SRE)
$90K - $120K *
Contribute to enhancing service reliability by monitoring production environments, collaborating closely with teams, and ensuring optimal performance while addressing incidents efficiently under press...
5 days ago
$132K - $170K *
Unlock potential by driving client retention and growth through expert consultative sales, strategic account management, and effective communication with C-level executives within major enterprise org...
2 weeks ago
Technical Product Support (TPS) Engineer III
$110K - $152K *
Join us to drive technical support excellence, enhance customer satisfaction, and collaborate closely with engineering teams. You'll lead troubleshooting, present performance data, and ensure seamless...
Reposted 2 days ago
$101K - $175K *
Drive scalable sales enablement programs that enhance team performance, execution, and customer outcomes. Collaborate cross-functionally to design, deliver, and adapt strategies that empower sellers a...
1 week ago
Site Reliability Engineer - Data, Cloud & Developer Experience
$140K - $225K *
Join the Site Reliability Engineering team to enhance system reliability, improve operational efficiency, and implement observability practices through collaboration and technical expertise in a dynam...
Reposted today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.