Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $120K *
Unlock your potential by supporting system operations and lifecycle management in a dynamic tech environment. Collaborate with teams and stakeholders to deliver robust solutions and ensure system stab...
2 weeks ago
$150K - $200K *
Lead the charge in innovative IT solutions, driving digital transformation and strategic technology initiatives that enhance operational excellence and customer success while collaborating with busine...
3 weeks ago
Senior ERP Solutions Engineer, Finance
$123K - $160K *
Join a team that's advancing ERP finance solutions, enhancing processes like Procure-to-Pay and Order-to-Cash. Collaborate cross-functionally to drive efficiency and innovation while leveraging SaaS t...
2 weeks ago
$85K - $110K *
Join a team dedicated to providing expert technical support for product prototypes. Leverage your problem-solving skills to troubleshoot complex systems, manage validations, and collaborate with engin...
4 days ago
$81K - $122K *
Tackle critical challenges in healthcare by providing exceptional service, maintenance, and troubleshooting on advanced medical imaging equipment, ensuring optimal performance and patient satisfaction...
1 week ago
Information Security Engineer, Advanced
$122K - $184K *
Join a team that's dedicated to safeguarding products through advanced security measures. Foster collaboration with development teams to integrate secure coding practices, drive vulnerability manageme...
3 weeks ago
$120K - $140K *
Join a dynamic team as you deliver comprehensive SAP Basis support, enhancing client systems and driving operational improvements. Collaborate closely with clients, ensuring seamless technical mainten...
Reposted 2 days ago
$90K - $120K *
Elevate instrument systems support through technical troubleshooting and collaborative engineering. Utilize systems engineering expertise to optimize designs, enhance manufacturing processes, and effe...
Reposted yesterday
$90K - $130K *
Join a team that's committed to driving ESG initiatives and sustainability efforts. Lead cross-functional collaboration to implement ESG strategies and enhance social impact while ensuring stakeholder...
1 week ago
$90K - $120K *
Drive impactful system engineering projects, collaborating with diverse teams. Leverage your expertise in architecture design, integration, and documentation throughout the systems lifecycle to delive...
2 weeks ago
$90K - $120K *
Elevate network performance by designing and managing complex infrastructures, ensuring security and scalability while mentoring junior engineers and aligning solutions with organizational goals...
2 weeks ago
$85K - $135K *
Deliver comprehensive technology administration by optimizing systems, enhancing security, and supporting teams across the organization. Proactively drive improvements and safeguard operations for emp...
3 weeks ago
$120K - $150K *
Pioneer Zero Trust initiatives, optimizing cybersecurity frameworks, and lead the design and implementation of security architectures within diverse military environments to ensure the integrity and a...
3 weeks ago
$86K - $119K *
Optimize semiconductor manufacturing processes through on-site support, troubleshooting, and collaboration. Guide product lifecycle from concept to qualification, ensuring peak performance for leading...
1 week ago
$90K - $130K *
Drive technical support excellence by resolving complex integration issues, guiding developers, and crafting documentation that enhances customer experience and product development. Shape the future o...
2 weeks ago
$61K - $141K *
Unlock potential by leading digital engineering initiatives in aerospace systems development, integrating advanced technologies to enhance defense and civilian missions. Collaborate on innovative solu...
2 weeks ago
$86K - $198K *
Join a team that's committed to enhancing national security through innovative systems engineering. Leverage your expertise to develop the next generation of space systems, collaborating with military...
2 weeks ago
$61K - $141K *
Elevate national security efforts by leading systems development and integration for cutting-edge hypersonic technologies, transforming conceptual designs into reality through innovative engineering s...
2 weeks ago
$62K - $141K *
Unlock potential by applying your systems engineering expertise to enhance national security space missions, collaborating with cross-functional teams to ensure effective integration of satellite comm...
4 weeks ago
Operational Event Management Analyst
$75K - $95K *
Join a team that's dedicated to providing expert analysis and support for operational capabilities within critical national defense systems while enhancing future technological integrations...
3 weeks ago
$101K - $140K *
Lead the charge in client retention and growth by building strong partnerships with C-Level executives, driving value delivery and identifying upselling opportunities across diverse large enterprise t...
Reposted 1 week ago
Account Executive, Enterprise - Carolinas
$117K - $167K *
Accelerate client success by building strategic relationships and driving cloud solutions for enterprise accounts. Collaborate across teams to craft tailored strategies and deliver exceptional value...
5 days ago
$90K - $130K *
Elevate your career by driving large-scale database migrations within a complex trading platform transformation. Collaborate with experts to ensure successful Sybase ASE to Oracle conversion while man...
Reposted 1 week ago
Technology Service and Support Manager - Americas
$100K - $130K *
Lead technology services and user support across Americas offices, managing a team to enhance user experience with workplace tech solutions, ensuring adoption and efficient service delivery in a dynam...
Reposted 5 days ago
ServiceNow Principal Technical Consultant
$150K - $170K *
Elevate your career by guiding clients through ServiceNow's transformative journey. As a Principal Technical Consultant, you will shape business processes, deliver technical solutions, and empower tea...
4 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.