Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Technical Customer Success Manager (Central US)
$95K - $115K *
Lead customer success initiatives to maximize product value through strategic relationships, proactive engagement, and innovative solutions, all while ensuring customer loyalty and effective crisis ma...
1 week ago
Senior CSfC Network Security Engineer
$110K - $130K *
Transform secure network infrastructures for the U.S. Army and DoD. Design, implement, and maintain advanced networking solutions ensuring compliance with CSfC and security protocols in a multi-enclav...
3 weeks ago
$95K - $115K *
Join a team that's focused on enhancing software quality through both automated and manual testing, ensuring effective CI/CD practices and compliance with accessibility standards throughout the SDLC f...
Reposted 1 week ago
$120K - $160K *
Champion integration excellence by collaborating with stakeholders to drive requirements closure and enhance systems engineering within cloud and tactical environments, ensuring operational success in...
2 weeks ago
$110K - $130K *
Engage as a key contributor in systems integration, driving mission success by collaborating with stakeholders, promoting interoperability, and supporting complex technical solutions across enterprise...
2 weeks ago
$130K - $270K *
Shape the future of satellite communication systems by leading the development, deployment, and administration of critical software using C++ or Python. Collaborate with cross-functional teams to ensu...
4 weeks ago
$130K - $270K *
Drive innovation as you lead customer-focused software development and deployment, leveraging C++, Python, and Kubernetes. Collaborate with cross-functional teams to ensure the success of mission-crit...
4 weeks ago
$95K - $115K *
Unlock potential by coordinating complex technical projects, leading cross-functional teams, and ensuring timely execution of mission-critical submarine test events in a dynamic environment...
6 days ago
$65K - $121K *
Manage engineering projects effectively, ensuring compliance with design standards while coordinating technical developments, planning, and resolving issues to drive project success and resource align...
2 days ago
$65K - $121K *
Join a team that's dedicated to coordinating engineering projects, ensuring compliance, and supporting effective solutions. Collaborate across disciplines to drive project success in a fast-paced envi...
6 days ago
Sales Engineering Manager, Identity Security - West
$300K - $340K *
Lead the sales engineering team, fostering collaboration to deliver tailored identity security solutions while driving customer satisfaction and revenue growth through technical expertise and innovati...
2 weeks ago
Security Incident Response Engineer
$95K - $115K *
Drive security incident response efforts to safeguard against cybersecurity threats, collaborating with cross-functional teams to enhance detection, response, recovery, and continuous improvement init...
3 weeks ago
Security Incident Response Engineer
$95K - $115K *
Serve as a crucial member of the Security Operations team, detecting and responding to cybersecurity incidents across a global environment to minimize risks and enhance organizational security posture...
4 weeks ago
Security Incident Response Engineer
$95K - $115K *
Develop and implement incident response strategies to detect, investigate, and mitigate cybersecurity threats. Work collaboratively across teams to ensure robust security measures and maintain operati...
4 weeks ago
SLED Account Executive - Seattle Area
$160K - $180K *
Explore new business relationships while leveraging your sales expertise. Drive success by understanding customer needs and providing tailored solutions. Achieve your sales quota by maximizing value t...
3 weeks ago
SLED Account Executive - Seattle Area
$160K - $180K *
Unlock your potential by spearheading sales initiatives, fostering lasting relationships, and driving growth through innovative solutions. Join us to make a significant impact in tech sales by enhanci...
3 weeks ago
Sr. Systems Engineer, Digital Engineering Solutions
$120K - $145K *
Unlock potential by configuring and optimizing engineering platforms within secure cloud environments, employing Automation as Code and CI/CD methodologies. Collaborate with diverse teams to enhance n...
2 weeks ago
$175K - $263K *
Champion customer-facing technical solutions to drive Federal government transformations. Build relationships, deliver tailored solutions, and collaborate with sales to achieve technical wins, ensurin...
1 week ago
Senior/Lead SRE Platform Services Engineer Technical Leader
$94K - $130K *
Lead the charge in transforming infrastructure strategies to enhance platform services, driving automated workflows and architectural innovation for federal compliance initiatives across teams, ensuri...
4 weeks ago
$88K - $163K *
Optimize product release management through effective configuration control and auditing. Collaborate with engineers to document and improve processes while ensuring compliance with standards in both...
2 weeks ago
$120K - $180K *
Unlock potential by leading complex system engineering tasks, ensuring seamless integration and documentation across software, hardware, and cyber subsystems while adhering to project schedules and co...
3 weeks ago
Technology Protection Engineer - Level II
$80K - $95K *
Lead the development of critical technology protection strategies, delivering risk mitigation solutions for the U.S. Army's advanced technologies. Collaborate with security specialists to enhance the...
2 weeks ago
Software Engineer 2 (IDN - 184)
$100K - $120K *
Pioneer innovative solutions as a Software Engineer, driving transformative projects and leveraging cutting-edge technologies to deliver impactful results across complex programs with a focus on colla...
2 weeks ago
$70K - $130K *
Drive the development of mechanical ground support equipment to enhance strategic defense capabilities. Collaborate with cross-functional teams, provide technical leadership, and implement process imp...
2 days ago
$70K - $130K *
Transform airworthiness processes by leading technical planning and analyses. Collaborate with cross-functional teams to align project certifications and support engineering innovation, ensuring effic...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.