Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$95K - $115K *

Lead customer success initiatives to maximize product value through strategic relationships, proactive engagement, and innovative solutions, all while ensuring customer loyalty and effective crisis ma...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Transform secure network infrastructures for the U.S. Army and DoD. Design, implement, and maintain advanced networking solutions ensuring compliance with CSfC and security protocols in a multi-enclav...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Join a team that's focused on enhancing software quality through both automated and manual testing, ensuring effective CI/CD practices and compliance with accessibility standards throughout the SDLC f...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $160K *

Champion integration excellence by collaborating with stakeholders to drive requirements closure and enhance systems engineering within cloud and tactical environments, ensuring operational success in...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Engage as a key contributor in systems integration, driving mission success by collaborating with stakeholders, promoting interoperability, and supporting complex technical solutions across enterprise...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$130K - $270K *

Shape the future of satellite communication systems by leading the development, deployment, and administration of critical software using C++ or Python. Collaborate with cross-functional teams to ensu...

4 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$130K - $270K *

Drive innovation as you lead customer-focused software development and deployment, leveraging C++, Python, and Kubernetes. Collaborate with cross-functional teams to ensure the success of mission-crit...

4 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$95K - $115K *

Unlock potential by coordinating complex technical projects, leading cross-functional teams, and ensuring timely execution of mission-critical submarine test events in a dynamic environment...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$65K - $121K *

Manage engineering projects effectively, ensuring compliance with design standards while coordinating technical developments, planning, and resolving issues to drive project success and resource align...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$65K - $121K *

Join a team that's dedicated to coordinating engineering projects, ensuring compliance, and supporting effective solutions. Collaborate across disciplines to drive project success in a fast-paced envi...

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$300K - $340K *

Lead the sales engineering team, fostering collaboration to deliver tailored identity security solutions while driving customer satisfaction and revenue growth through technical expertise and innovati...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive security incident response efforts to safeguard against cybersecurity threats, collaborating with cross-functional teams to enhance detection, response, recovery, and continuous improvement init...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Serve as a crucial member of the Security Operations team, detecting and responding to cybersecurity incidents across a global environment to minimize risks and enhance organizational security posture...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Develop and implement incident response strategies to detect, investigate, and mitigate cybersecurity threats. Work collaboratively across teams to ensure robust security measures and maintain operati...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $180K *

Explore new business relationships while leveraging your sales expertise. Drive success by understanding customer needs and providing tailored solutions. Achieve your sales quota by maximizing value t...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $180K *

Unlock your potential by spearheading sales initiatives, fostering lasting relationships, and driving growth through innovative solutions. Join us to make a significant impact in tech sales by enhanci...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Unlock potential by configuring and optimizing engineering platforms within secure cloud environments, employing Automation as Code and CI/CD methodologies. Collaborate with diverse teams to enhance n...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$175K - $263K *

Champion customer-facing technical solutions to drive Federal government transformations. Build relationships, deliver tailored solutions, and collaborate with sales to achieve technical wins, ensurin...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$94K - $130K *

Lead the charge in transforming infrastructure strategies to enhance platform services, driving automated workflows and architectural innovation for federal compliance initiatives across teams, ensuri...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $163K *

Optimize product release management through effective configuration control and auditing. Collaborate with engineers to document and improve processes while ensuring compliance with standards in both...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $180K *

Unlock potential by leading complex system engineering tasks, ensuring seamless integration and documentation across software, hardware, and cyber subsystems while adhering to project schedules and co...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead the development of critical technology protection strategies, delivering risk mitigation solutions for the U.S. Army's advanced technologies. Collaborate with security specialists to enhance the...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Pioneer innovative solutions as a Software Engineer, driving transformative projects and leveraging cutting-edge technologies to deliver impactful results across complex programs with a focus on colla...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$70K - $130K *

Drive the development of mechanical ground support equipment to enhance strategic defense capabilities. Collaborate with cross-functional teams, provide technical leadership, and implement process imp...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $130K *

Transform airworthiness processes by leading technical planning and analyses. Collaborate with cross-functional teams to align project certifications and support engineering innovation, ensuring effic...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.