Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $120K *

Unlock your potential by supporting system operations and lifecycle management in a dynamic tech environment. Collaborate with teams and stakeholders to deliver robust solutions and ensure system stab...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $200K *

Lead the charge in innovative IT solutions, driving digital transformation and strategic technology initiatives that enhance operational excellence and customer success while collaborating with busine...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$123K - $160K *

Join a team that's advancing ERP finance solutions, enhancing processes like Procure-to-Pay and Order-to-Cash. Collaborate cross-functionally to drive efficiency and innovation while leveraging SaaS t...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $110K *

Join a team dedicated to providing expert technical support for product prototypes. Leverage your problem-solving skills to troubleshoot complex systems, manage validations, and collaborate with engin...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$81K - $122K *

Tackle critical challenges in healthcare by providing exceptional service, maintenance, and troubleshooting on advanced medical imaging equipment, ensuring optimal performance and patient satisfaction...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$122K - $184K *

Join a team that's dedicated to safeguarding products through advanced security measures. Foster collaboration with development teams to integrate secure coding practices, drive vulnerability manageme...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $140K *

Join a dynamic team as you deliver comprehensive SAP Basis support, enhancing client systems and driving operational improvements. Collaborate closely with clients, ensuring seamless technical mainten...

US-AnywhereIn-Person

Reposted 2 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Elevate instrument systems support through technical troubleshooting and collaborative engineering. Utilize systems engineering expertise to optimize designs, enhance manufacturing processes, and effe...

Reposted yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $130K *

Join a team that's committed to driving ESG initiatives and sustainability efforts. Lead cross-functional collaboration to implement ESG strategies and enhance social impact while ensuring stakeholder...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Drive impactful system engineering projects, collaborating with diverse teams. Leverage your expertise in architecture design, integration, and documentation throughout the systems lifecycle to delive...

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Elevate network performance by designing and managing complex infrastructures, ensuring security and scalability while mentoring junior engineers and aligning solutions with organizational goals...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $135K *

Deliver comprehensive technology administration by optimizing systems, enhancing security, and supporting teams across the organization. Proactively drive improvements and safeguard operations for emp...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Pioneer Zero Trust initiatives, optimizing cybersecurity frameworks, and lead the design and implementation of security architectures within diverse military environments to ensure the integrity and a...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$86K - $119K *

Optimize semiconductor manufacturing processes through on-site support, troubleshooting, and collaboration. Guide product lifecycle from concept to qualification, ensuring peak performance for leading...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Drive technical support excellence by resolving complex integration issues, guiding developers, and crafting documentation that enhances customer experience and product development. Shape the future o...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$61K - $141K *

Unlock potential by leading digital engineering initiatives in aerospace systems development, integrating advanced technologies to enhance defense and civilian missions. Collaborate on innovative solu...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$86K - $198K *

Join a team that's committed to enhancing national security through innovative systems engineering. Leverage your expertise to develop the next generation of space systems, collaborating with military...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$61K - $141K *

Elevate national security efforts by leading systems development and integration for cutting-edge hypersonic technologies, transforming conceptual designs into reality through innovative engineering s...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$62K - $141K *

Unlock potential by applying your systems engineering expertise to enhance national security space missions, collaborating with cross-functional teams to ensure effective integration of satellite comm...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $95K *

Join a team that's dedicated to providing expert analysis and support for operational capabilities within critical national defense systems while enhancing future technological integrations...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$101K - $140K *

Lead the charge in client retention and growth by building strong partnerships with C-Level executives, driving value delivery and identifying upselling opportunities across diverse large enterprise t...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $167K *

Accelerate client success by building strategic relationships and driving cloud solutions for enterprise accounts. Collaborate across teams to craft tailored strategies and deliver exceptional value...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Elevate your career by driving large-scale database migrations within a complex trading platform transformation. Collaborate with experts to ensure successful Sybase ASE to Oracle conversion while man...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $130K *

Lead technology services and user support across Americas offices, managing a team to enhance user experience with workplace tech solutions, ensuring adoption and efficient service delivery in a dynam...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $170K *

Elevate your career by guiding clients through ServiceNow's transformative journey. As a Principal Technical Consultant, you will shape business processes, deliver technical solutions, and empower tea...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.