Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Solutions Engineer _ Life Sciences
$150K - $183K *
Join a team that's dedicated to supporting healthcare sales and integrations, delivering tailored solutions while ensuring customer satisfaction and compliance with industry standards through expert p...
1 week ago
$90K - $130K *
Innovate and enhance a critical software solution, collaborating with a dynamic team to develop and maintain tools for data collection and lab testing, ensuring seamless operation and user satisfactio...
Reposted 3 days ago
$200K - $275K *
Engineer innovative agentic frameworks that empower intelligent agents, automate investigations, enhance decision-making, and ensure safe, reliable AI interactions in complex environments through coll...
1 week ago
Lead Engineer - Incident Response Engineering
$132K - $238K *
Unlock innovative solutions as a Lead Engineer, focusing on incident response tooling and user risk assessment. Collaborate with cross-functional teams to enhance security operations and streamline wo...
3 weeks ago
$119K - $168K *
Engineer advanced testing solutions for Aerospace or Electronics sectors. Collaborate within multifunctional teams to improve product performance, quality, and manufacturability while mentoring junior...
3 weeks ago
Software Engineer 2 (IDN - 169)
$90K - $130K *
Transform your career by developing and maintaining system management software for HPC in a dynamic Linux environment, leveraging automation and cutting-edge technologies in a collaborative team...
5 days ago
Software Engineer 2 (IDN - 169)
$90K - $120K *
Unlock potential by developing key software for High Performance Computing systems. Join a team that enhances infrastructure within a dynamic Linux environment through innovative automation and deploy...
5 days ago
Solutions Engineer - West Coast or Mountain
$150K - $180K *
Unlock potential by delivering innovative solutions, guiding customers through complex AI and data challenges, while collaborating with sales teams and mentoring peers in a dynamic, customer-focused e...
Reposted 2 weeks ago
Solutions Engineer - West Coast or Mountain
$150K - $180K *
Join a team that's passionate about delivering innovative solutions. As a Solutions Engineer, leverage your technical expertise and customer engagement skills to drive sales success and create impactf...
Reposted 2 weeks ago
Solutions Engineer - West Coast or Mountain
$150K - $180K *
Join our team to deliver innovative technical solutions that drive customer success. Leverage your expertise in AI and data science to create impactful designs, engage in community activities, and men...
Reposted 2 weeks ago
System Integration Engineer - Project Senior Consultant Managed Services
$91K - $143K *
Optimize integration solutions by designing, building, and supporting Epic Bridges interfaces, ensuring seamless connectivity between systems. Collaborate with teams to enhance data flow, monitor oper...
1 week ago
SITEC - Network Engineer Wireless - MacDill AFB
$86K - $138K *
Play a key role in maintaining and optimizing wireless network operations for special operations, ensuring seamless connectivity and security while leading a team of technicians in a fast-paced, missi...
3 weeks ago
$100K - $130K *
Innovate software solutions by analyzing user needs, developing code, and optimizing system functionality to support operational excellence and enhance overall project success through effective teamwo...
1 week ago
$70K - $95K *
Join our team to innovate and optimize testing processes for electronics. You will design effective test methods, support troubleshooting, and drive continuous improvements while collaborating with cr...
Reposted 5 days ago
$107K - $157K *
Shape the future of electrical distribution by driving sales in commercial construction. Collaborate with teams, build customer relationships, and optimize product offerings to meet market needs while...
1 week ago
Senior Product Marketing Manager
$130K - $173K *
Pioneer impactful pricing strategies by collaborating with cross-functional teams to optimize growth and financial performance of the product portfolio and drive revenue through value-based pricing in...
3 weeks ago
Senior Product Marketing Manager
$130K - $173K *
Drive impactful pricing strategies to enhance revenue and market alignment, partnering across teams to implement value-based initiatives that optimize product offerings and support company growth in a...
3 weeks ago
$87K - $108K *
Empower transformation by managing change initiatives, aligning teams and stakeholders through effective planning, engagement, and communication strategies. Drive readiness and adaptation while foster...
Reposted 2 days ago
Scaled Enterprise Customer Success Manager
$90K - $120K *
Shape the future of customer success by managing a $2M portfolio of 200+ accounts. Collaborate with Account Directors to drive engagement, retention, and growth while leveraging data for actionable in...
3 weeks ago
Senior Engineering Program Manager IS - Hybrid
$63K - $108K *
Lead the charge in defining user-centric designs and data strategies, enhancing caregiver experiences through collaboration with engineering teams on complex IS services while driving program excellen...
1 week ago
Senior Engineering Program Manager IS - Hybrid
$66K - $113K *
Drive impactful solutions by partnering with engineering teams to enhance caregiver experiences through user-centric designs, data strategies, and project management in a fast-paced hybrid environment...
1 week ago
$105K - $243K *
Lead the charge in delivering on-site, expert technical support for Juniper Networks within large-scale service provider environments, ensuring optimal network performance and operational excellence w...
Reposted today
$120K - $160K *
Grow your career with a dynamic Tier 2 Help Desk role, providing advanced technical support and troubleshooting in hardware, software, and network issues for multiple sites, while collaborating on sys...
Reposted 1 week ago
$90K - $130K *
Drive the charge in comprehensive systems engineering, ensuring seamless integration and validation across all lifecycle stages from concept development to disposal, while balancing performance, cost...
1 week ago
Senior Regional Account Manager
$130K - $200K *
Champion regional growth by leading complex account strategies, fostering relationships, and driving solutions for high-value initiatives within a dynamic team. Make an impact in a collaborative envir...
Reposted yesterday
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.