Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $110K *
Serve as a pivotal link between laboratory operations and commercial teams, analyzing customer needs and developing tailored technical solutions that drive revenue growth, ensuring project success thr...
2 weeks ago
Staff Mission Network Engineer
$170K - $250K *
Engage as a senior network engineer to deploy and manage secure network infrastructure across terrestrial and cloud environments, ensuring compliance and performance for classified U.S. Government pro...
1 week ago
Staff Mission Network Engineer
$180K - $260K *
Support deployment and operation of secure terrestrial and cloud networks for classified U.S. Government programs. Collaborate with cross-functional teams, ensuring compliance and security across mult...
1 week ago
$120K - $145K *
Shape the future of embedded systems by driving Linux platform migration and upgrades, focusing on modernization and cloud capabilities in Intel-based environments. Join a collaborative team committed...
2 days ago
$100K - $120K *
Join a dynamic team as a Systems Engineer driving innovative product development for ground and aerial robotics. Lead full-life cycle efforts and collaborate across disciplines to deliver high-impact...
Reposted 2 weeks ago
Staff Engineer - Product Engineering
$180K - $220K *
Engage across teams to drive engineering excellence and influence strategic direction. Mentor peers, adopt AI for efficient technologies, and shape impactful solutions while fostering innovation and d...
3 weeks ago
Senior Enterprise Tech Architect
$149K - $179K *
Shape the future of digital experiences by leading Adobe Experience Manager initiatives. Oversee a skilled team, drive project success, ensure engineering excellence, and collaborate across functions...
Reposted 1 week ago
Sr Epic Application Analyst (EPIC ASAP)
$100K - $120K *
Deliver innovative Epic application solutions through analysis, design, and support. Collaborate across teams to enhance workflows, troubleshoot complex issues, and provide ongoing guidance in a dynam...
3 weeks ago
Senior AI Solutions Engineer (Engineer Senior)
$120K - $145K *
Unlock your potential as you engineer advanced AI solutions that transform healthcare outcomes. Collaborate cross-functionally to design, build, and deploy machine learning systems while mentoring jun...
Reposted 5 days ago
$130K - $144K *
Optimize engineering solutions by supporting defense systems through technical expertise and hands-on problem solving for air-to-ground precision weaponry. Collaborate with multidisciplinary teams, en...
3 weeks ago
$95K - $115K *
Transform the enterprise technology landscape by optimizing Microsoft Azure and 365 services, ensuring robust security and seamless operations while collaborating with stakeholders to drive digital tr...
2 weeks ago
Senior Customer Support Engineer
$80K - $95K *
Advance your career by delivering expert technical support and building strong customer relationships within a dynamic environment. Drive customer success with tailored solutions, troubleshooting comp...
3 weeks ago
$130K - $140K *
Unlock potential by leading security initiatives that strengthen organizational resilience. You'll design and implement security protocols, ensuring compliance while fostering a culture of best practi...
1 week ago
Software Engineer 2 (FST - 135)
$110K - $130K *
Unlock backend development potential by creating scalable solutions utilizing Java frameworks like Spring. Collaborate in Agile teams to drive project success with strong debugging, coding standards...
4 days ago
Software Engineer 2 (FST - 135)
$110K - $130K *
Build and deliver innovative backend systems, guiding technical direction and ensuring scalable solutions while collaborating in an Agile environment, with a focus on high code quality and effective p...
4 days ago
$194K - $220K *
Champion the integration of AI in healthcare software systems, collaborating with diverse teams to enhance user privacy and security while tackling complex technical challenges in a rapidly changing e...
2 days ago
$102K - $130K *
Join our Identity and Fraud Services team as a Solution Engineer, where you'll drive customer success and sales growth through technical expertise in payments fraud detection, identity verification, a...
1 week ago
Solutions Engineer, Enterprise East (Pre-Sales)
$150K - $189K *
Elevate your career as you drive technical sales motions and build key relationships with stakeholders, delivering tailored solutions at the intersection of AI and data. Join us in solving complex cha...
Reposted 1 week ago
$110K - $130K *
Shape the future of missile defense by providing key engineering support and technical guidance for THAAD systems, collaborating with international partners, and leading design efforts to enhance inte...
1 week ago
$102K - $130K *
Champion customer success by translating complex analytics into actionable solutions. Collaborate with sales teams to identify opportunities, foster trusted relationships, and drive engagement through...
1 week ago
$90K - $110K *
Join a team that's dedicated to providing top-tier support and solutions for clients. Collaborate on system design and management while driving project implementation and ensuring exceptional service...
6 days ago
$90K - $200K *
Join our innovative team to design, implement, and maintain automated tests for mission-critical systems. Collaborate with diverse functions in an Agile environment, ensuring quality and performance t...
3 weeks ago
$90K - $200K *
Grow your career with a vital role to ensure quality and reliability through automated test design and execution, collaborating with Agile teams to enhance functional features in a modern environment...
3 weeks ago
$110K - $130K *
Lead complex IT and security projects while enhancing Microsoft 365 security and automation, improving system compliance, and collaborating on integrations to support a global workforce in a fast-pace...
Today
$112K - $135K *
Contribute to the transformation of cloud delivery by designing and implementing automated CI/CD pipelines, ensuring robust, secure, and efficient deployment of critical applications while collaborati...
Today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.