Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$80K - $95K *
Partner with us to drive customer success by engaging with stakeholders and aligning solutions to their needs, fostering growth and ensuring seamless adoption of our technology throughout the customer...
4 weeks ago
Support Engineer - Enterprise Platforms
$144K - $246K *
Join a team dedicated to enhancing production reliability and customer trust by troubleshooting and resolving complex technical issues in a cutting-edge, AI-enabled banking platform for Tier-1 financi...
Reposted 3 weeks ago
Support Engineer - Enterprise Platforms
$144K - $246K *
Join a team that's at the forefront of AI-enabled banking, troubleshooting complex production issues, and enhancing customer satisfaction through hands-on support and innovative solutions in a dynamic...
Reposted 3 weeks ago
Technical Enablement Lead, WWFE - Technical Enablement
$88K - $154K *
Empower AWS technical teams by designing and implementing innovative enablement strategies, enhancing customer outcomes through collaborative training and support while ensuring efficient project exec...
Reposted today
$106K - $133K *
Unlock potential by providing essential technical support for diagnostic instrumentation, ensuring high standards of customer service and enabling seamless operations within the power utility sector...
1 week ago
Application Engineer - Switchboard/RMU Subject Matter Expert
$110K - $130K *
Elevate your career as a technical authority in low/medium-voltage systems, shaping standards and configurations for modular power solutions. Collaborate with engineering teams and ensure compliance w...
2 weeks ago
Test Engineers Level II and III
$95K - $135K *
Unlock potential by joining our team as a Test Engineer, where you'll support Marine Corps systems throughout the entire acquisition lifecycle, engaging in testing, integration, and quality assurance...
6 days ago
Agile Subject Matter Expert (SME) / Representative - #903
$125K - $150K *
Shape the future of Agile practices as you lead, mentor, and optimize software development for critical intelligence applications in a dynamic, collaborative environment...
1 week ago
Sr Embedded Software Engineer (Board Bring Up)
$73K - $174K *
Lead the charge in embedded software development for DSP and audio systems, focusing on integration, validation, and performance of safety-critical subsystems, while collaborating with multidisciplina...
3 weeks ago
Senior Program Delivery Manager (Req#1355)
$125K - $175K *
Accelerate progress at the intersection of client engagement and program execution, ensuring timely delivery of services while leading high-visibility technology projects and fostering strategic clien...
3 weeks ago
Senior Program Delivery Manager (Req#1355)
$125K - $175K *
Help us drive the strategic bridge between operations and client delivery, ensuring timely and budget-aligned services while leading high-visibility technology programs and fostering strong client rel...
3 weeks ago
Senior Program Delivery Manager (Req#1355)
$125K - $175K *
Drive impactful technology programs while fostering strong client relationships. Lead cross-functional teams to ensure timely, budget-aligned project delivery and revenue forecasting, all while enhanc...
3 weeks ago
Senior Program Delivery Manager (Req#1355)
$125K - $175K *
Lead the strategic integration of operational teams and client relationships, ensuring timely, budget-aligned project delivery. Drive innovation and enhance customer satisfaction through effective pro...
3 weeks ago
Senior Program Delivery Manager (Req#1355)
$125K - $175K *
Lead transformative technology programs while driving cross-functional collaboration and ensuring timely, budget-compliant delivery. Cultivate strong client relationships and manage high-visibility pr...
3 weeks ago
Sr Staff Product Engineer-18498
$150K - $180K *
Champion the silicon validation process for cutting-edge NVM/OTP IP, leading initiatives in test strategy, failure analysis, and cross-team collaboration to enhance product quality and efficiency...
1 week ago
Solutions Engineer, Endpoint - Central
$198K - $273K *
Drive technical success in endpoint security by engaging with customers, building trust through expert demos, and aligning solutions to meet their needs in a sales-driven environment. Foster relations...
Reposted 2 weeks ago
IT Service Management (ITSM) Analyst - Incident Management
$95K - $115K *
Transform incident management processes by driving improvements and automation, ensuring operational efficiency while aligning with ITIL v4 practices. Join a dynamic team to enhance IT service deliver...
2 weeks ago
Senior Technical Support Engineer
$99K - $150K *
Join a team that's redefining customer experience through technical support. You'll manage support requests, collaborate with engineering, and drive product insights while engaging with B2B clients in...
Today
$95K - $115K *
Engineer cutting-edge testing solutions for defense and aerospace systems, developing processes and equipment to ensure reliability and performance. Lead teams in troubleshooting and enhancing complex...
Reposted 2 weeks ago
Vulnerability management Sr.Engineer
$70K - $120K *
Shape the future of information security through strategic risk management and technical control implementation. Collaborate with various teams to develop compliance policies and ensure effective vuln...
3 weeks ago
$71K - $97K *
Engage and enhance the reliability of automated systems in dynamic warehouse environments, focusing on troubleshooting and maintenance. Collaborate closely with technical teams to ensure system uptime...
3 weeks ago
$71K - $97K *
Join a dynamic team to maintain and optimize automated warehouse systems, ensuring continuous system performance and reliability. Collaborate closely with technical teams to troubleshoot and resolve c...
Reposted 2 weeks ago
$60K - $140K *
Lead the charge in enhancing system reliability with your expertise in Python, Azure tools, and CI/CD processes. Collaborate on innovative projects to ensure seamless performance and availability in a...
1 week ago
$60K - $140K *
Lead the charge in ensuring site reliability by developing and maintaining automated solutions for system monitoring and incident response, while supporting deployment and management of cloud infrastr...
1 week ago
Sales Engineer - Military & Government Accounts
$80K - $95K *
Lead the charge in technical sales for RF solutions targeting military and government clients. Engage with stakeholders, provide tailored solutions, and collaborate across teams to drive growth and in...
Reposted 2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.