Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $95K *

Partner with us to drive customer success by engaging with stakeholders and aligning solutions to their needs, fostering growth and ensuring seamless adoption of our technology throughout the customer...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$144K - $246K *

Join a team dedicated to enhancing production reliability and customer trust by troubleshooting and resolving complex technical issues in a cutting-edge, AI-enabled banking platform for Tier-1 financi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$144K - $246K *

Join a team that's at the forefront of AI-enabled banking, troubleshooting complex production issues, and enhancing customer satisfaction through hands-on support and innovative solutions in a dynamic...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $154K *

Empower AWS technical teams by designing and implementing innovative enablement strategies, enhancing customer outcomes through collaborative training and support while ensuring efficient project exec...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$106K - $133K *

Unlock potential by providing essential technical support for diagnostic instrumentation, ensuring high standards of customer service and enabling seamless operations within the power utility sector...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Elevate your career as a technical authority in low/medium-voltage systems, shaping standards and configurations for modular power solutions. Collaborate with engineering teams and ensure compliance w...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$95K - $135K *

Unlock potential by joining our team as a Test Engineer, where you'll support Marine Corps systems throughout the entire acquisition lifecycle, engaging in testing, integration, and quality assurance...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Shape the future of Agile practices as you lead, mentor, and optimize software development for critical intelligence applications in a dynamic, collaborative environment...

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$73K - $174K *

Lead the charge in embedded software development for DSP and audio systems, focusing on integration, validation, and performance of safety-critical subsystems, while collaborating with multidisciplina...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $175K *

Accelerate progress at the intersection of client engagement and program execution, ensuring timely delivery of services while leading high-visibility technology projects and fostering strategic clien...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $175K *

Help us drive the strategic bridge between operations and client delivery, ensuring timely and budget-aligned services while leading high-visibility technology programs and fostering strong client rel...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $175K *

Drive impactful technology programs while fostering strong client relationships. Lead cross-functional teams to ensure timely, budget-aligned project delivery and revenue forecasting, all while enhanc...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $175K *

Lead the strategic integration of operational teams and client relationships, ensuring timely, budget-aligned project delivery. Drive innovation and enhance customer satisfaction through effective pro...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $175K *

Lead transformative technology programs while driving cross-functional collaboration and ensuring timely, budget-compliant delivery. Cultivate strong client relationships and manage high-visibility pr...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Champion the silicon validation process for cutting-edge NVM/OTP IP, leading initiatives in test strategy, failure analysis, and cross-team collaboration to enhance product quality and efficiency...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$198K - $273K *

Drive technical success in endpoint security by engaging with customers, building trust through expert demos, and aligning solutions to meet their needs in a sales-driven environment. Foster relations...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform incident management processes by driving improvements and automation, ensuring operational efficiency while aligning with ITIL v4 practices. Join a dynamic team to enhance IT service deliver...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $150K *

Join a team that's redefining customer experience through technical support. You'll manage support requests, collaborate with engineering, and drive product insights while engaging with B2B clients in...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Engineer cutting-edge testing solutions for defense and aerospace systems, developing processes and equipment to ensure reliability and performance. Lead teams in troubleshooting and enhancing complex...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$70K - $120K *

Shape the future of information security through strategic risk management and technical control implementation. Collaborate with various teams to develop compliance policies and ensure effective vuln...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$71K - $97K *

Engage and enhance the reliability of automated systems in dynamic warehouse environments, focusing on troubleshooting and maintenance. Collaborate closely with technical teams to ensure system uptime...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$71K - $97K *

Join a dynamic team to maintain and optimize automated warehouse systems, ensuring continuous system performance and reliability. Collaborate closely with technical teams to troubleshoot and resolve c...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$60K - $140K *

Lead the charge in enhancing system reliability with your expertise in Python, Azure tools, and CI/CD processes. Collaborate on innovative projects to ensure seamless performance and availability in a...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$60K - $140K *

Lead the charge in ensuring site reliability by developing and maintaining automated solutions for system monitoring and incident response, while supporting deployment and management of cloud infrastr...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in technical sales for RF solutions targeting military and government clients. Engage with stakeholders, provide tailored solutions, and collaborate across teams to drive growth and in...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.