Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$95K - $140K *
Engage with cutting-edge technology as a Senior Field Service Engineer, providing expert installation, maintenance, and customer support for complex systems in both civil and military settings, ensuri...
1 week ago
$100K - $130K *
Pioneer an API-first development culture by partnering with sales teams to drive enterprise growth, nurturing customer relationships, and guiding users to effectively leverage our platform to enhance...
1 week ago
Senior Member of the Technical Staff - Customer Technical Support
$130K - $180K *
Join a dynamic team as you troubleshoot and implement solutions for IoT and embedded systems, supporting customers with innovative Wind River products. Collaborate with multi-functional teams to ensur...
Today
Sr Principal Platform Architect
$140K - $180K *
Lead customer engagement by architecting solutions on the ServiceNow platform to drive successful digital transformation. Collaborate with technical and business leaders to ensure optimal platform hea...
1 week ago
Enterprise Account Executive - Georgia
$109K - $184K *
Innovate and lead a collaborative team to drive sales of our Identity Security Solution, ensuring superior customer experience by understanding client needs, presenting value, and exceeding revenue qu...
2 weeks ago
Client Success Engineer (Completions Engineer)
$90K - $120K *
Elevate client success as you partner directly with teams, transforming data into actionable insights while enhancing engineering workflows through seamless onboarding and continuous collaboration wit...
1 week ago
$95K - $110K *
Empower a motivated technical support team to deliver exceptional customer service and resolve complex issues efficiently, ensuring high satisfaction and loyalty through effective leadership and innov...
Today
Sr Principal Platform Architect
$150K - $180K *
Join a team that's revolutionizing customer outcomes through expert technical advisory, leveraging the ServiceNow platform for successful digital transformations backed by proven methodologies and ext...
1 week ago
$147K - $255K *
Shape the future of F-35 systems integration by leading teams in test planning, workforce development, and process improvements. Drive talent readiness and enhance technical operations in a fast-paced...
2 weeks ago
Sr. Sales Enablement Specialist
$90K - $120K *
Join a team dedicated to enhancing sales learning and development. As a key player, you'll design training strategies, facilitate education programs, and collaborate with sales leaders to drive except...
Reposted 4 days ago
Enterprise Sales Engineer II, Spectrum Business
$83K - $163K *
Unlock innovative solutions by delivering advanced network designs for mid-market clients. Collaborate with sales teams, assess business needs, and present tailored technical proposals to drive succes...
3 weeks ago
Endpoint Management Technician [AUDS-U: Intune] - Journeyman
$75K - $95K *
Join a team that's dedicated to enhancing cybersecurity operations and IT infrastructure. You will support mission-critical endpoints, ensuring compliance and optimization while working in a dynamic...
Today
Senior Atlassian Administrator
$100K - $130K *
Lead the charge in optimizing and managing Jira Cloud environments, enhancing workflows, and providing exemplary support to the team. Collaborate to ensure reliable system performance and drive automa...
1 week ago
Incident Manager - Engineering
$120K - $170K *
Join a team that drives efficient incident resolution through effective coordination, communication, and critical analysis. Partner with technical teams and stakeholders to minimize service impacts an...
6 days ago
$200K - $250K *
Shape the future of DataOps by leading technical sales efforts and delivering tailored solutions. Collaborate with data teams to orchestrate effective data pipelines and drive business value across va...
4 weeks ago
$110K - $125K *
Lead the charge in implementing and maintaining complex enterprise networks, ensuring optimal performance and security while supporting operational tasks and collaborating with cross-functional teams...
3 weeks ago
$200K - $250K *
Join a dynamic Sales Engineering team to empower data organizations with innovative DataOps solutions. Lead technical sales, engage with clients, and drive impactful data strategies while influencing...
2 weeks ago
$200K - $250K *
Elevate data operations by leading technical sales efforts, guiding clients through DataOps strategies, and delivering impactful solutions that enhance data pipelines and drive business value...
4 weeks ago
$70K - $95K *
Join an operations team that supports and enhances customer-facing platforms. This role involves application support, troubleshooting, and deploying modern web applications and APIs, requiring strong...
2 days ago
Area Sales Manager - Enterprise Resiliency and Security
$160K - $170K *
Shape the future of enterprise sales by leading a high-performing team focused on driving new growth. Foster talent, strategize market opportunities, and elevate performance through continuous coachin...
Reposted 2 weeks ago
Area Sales Manager - Enterprise Resiliency and Security
$160K - $170K *
Empower a high-performing sales team focused on acquiring new enterprise clients. Drive growth and innovation as you develop talent, enhance pipeline management, and coach sales excellence. Lead with...
Reposted 2 weeks ago
Sr Principal, Product Manager - Unified Support & AI Experience
$158K - $270K *
Champion the future of AI-enabled support by defining product strategy and roadmap, leading transformative initiatives, and creating seamless experiences in a hybrid role focused on customer trust and...
1 week ago
$200K - $250K *
Elevate data operations by leading technical sales engagement. Partner with clients to craft impactful solutions, leveraging your expertise in Python and data engineering to optimize critical data pip...
4 weeks ago
Information Security Sr Advisor - Automation Engineer
$100K - $130K *
Discover innovative solutions for enterprise information security and automation. You'll develop scalable cloud-native integration services, ensuring compliance and enhancing security frameworks acros...
3 days ago
Information Security Sr Advisor - Automation Engineer
$100K - $130K *
Develop scalable security solutions and automation services to enhance cloud security, implementing policies for secure data management and API integration while collaborating in a hybrid work environ...
3 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.