NICE Ltd.

Product Pre-Sales Engineer, AI

NICE Ltd. • $120K — $145K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related technology field; MBA Preferred.
  • 7+ years of hands-on technical experience in solutions engineering or solution/sales architecture.
  • 7+ years of consulting or customer engagement experience.
  • 5+ years of contact center experience.
  • Strong analytical mindset with excellent communication and problem-solving skills.

Responsibilities

  • Prepare and deliver demonstrations of the Customer Service Automation solutions across CCaaS.
  • Evaluate and document prospect's infrastructure for CCaaS and automation.
  • Lead discovery calls to identify opportunities for NICE solutions.
  • Collaborate closely with Sales, engineering, product, and design teams.
  • Utilize business acumen to address customer concerns and solve complex problems.
  • Craft compelling narratives to showcase customer-centric service visions.
  • Respond creatively to RFIs and RFPs.

Benefits

  • Opportunity to work in a data-driven, AI-focused environment.
  • Engagement with high-growth strategic accounts.
  • Access to innovative digital and analytics solutions.
  • Professional growth within a forward-thinking team.
  • Collaboration with cross-functional teams including sales and engineering.
Full Job Description
So, what's the role all about?

This is a highly technical pre-sales role responsible for designing, building and demonstrating AI-driven customer engagement solutions. You'll operate at the intersection of AI, digital engagement, and contact center transformation leveraging NiCE's Agentic AI-first CX platform to define and deliver solutions that drive measurable outcomes.

How will you make an impact?
  • Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Agentic AI portfolio - including AI-driven Intelligent Virtual Agents, Knowledge Management, Agent-Assist, and Proactive AI
  • Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features, they paint a vision of what exceptional customer experience looks like.
  • Respond to RFIs and RFPs. Craft differentiated responses that go beyond checkbox compliance and make NiCE stand out.
  • Design, build, and execute proof-of-value implementations that demonstrate real-world value and accelerate deal velocity.
  • Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, and cloud platforms.
  • Upskill others. Provide deep technical expertise and upskill others across adjacent teams, becoming a go-to subject matter expert for Agentic solutions in the NiCE portfolio.

Have you got what it takes?

Experience
  • 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
  • 7+ years of consulting or customer engagement experience
  • 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
  • Proven track record delivering best-in-class solutions with strong work examples

Technical Skills
  • Hands-on ability to configure and demo AI agent flows including intent design, LLM tuning, RAG-based knowledge retrieval, and agent orchestration in Cognigy or a comparable conversational AI platform
  • Working knowledge of voice technologies: SIP, WebRTC, IVR and voice gateway design, sufficient to architect and troubleshoot voice-channel POVs
  • Ability to design and diagram integration architectures spanning CRM, knowledge bases, and business systems via REST APIs and microservices
  • Familiarity with enterprise authentication protocols (OAuth, SAML, OIDC) and security/compliance frameworks relevant to AI deployments (e.g., PCI DSS, data governance, vendor security questionnaires)
  • Understanding of agent observability and evaluation; able to speak to and demonstrate feedback loops, accuracy/reliability metrics, and guardrail testing in customer-facing conversations
  • Working knowledge of HTML, JavaScript, CSS, DOM, and browser developer tools, plus basic scripting ability (Python/JavaScript) to support AI-assisted prototyping ("vibe coding") beyond no-code tooling
  • Familiarity with MCP, A2A and multi-agent orchestration concepts, including multi-vendor agent interoperability (e.g., Salesforce, SAP, ServiceNow)

Business & Communication Skills
  • Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
  • Analytically minded with excellent problem-solving, presentation, and storytelling skills
  • Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
  • Skilled at managing multiple priorities and deliverables across concurrent client engagements

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Requisition ID: 11364Reporting into: Director, Product Pre-Sales
Role Type: Individual Contributor

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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