NETWORK ENGINEER

Network Support Engineer Role Summary The Network Support Engineer is responsible for implementing change requests, typically during evening maintenance windows, troubleshooting customer connectivity incidents, and participating in a rotating on-call schedule to meet SLA requirements. Key Responsibilities • Implement scheduled change requests and maintenance activities during defined change windows (typically beginning around 7:00 PM), following established change control procedures and rollback plans. • Triage, diagnose, and resolve customer-impacting connectivity incidents across campus, data center, and WAN environments. • Perform hands-on configuration, upgrades, and troubleshooting of: • Cisco Nexus switches • Cisco ASA firewalls • Cisco ACI • F5 BIG-IP LTM devices • Analyze routing and forwarding issues involving: • BGP • OSPF • VRFs • VXLAN/EVPN (where applicable) • HSRP/VRRP • Related networking protocols • Troubleshoot firewall policies, NAT configurations, access control lists (ACLs), and SSL/TLS offloading issues on Cisco ASA and F5 platforms. • Utilize packet captures, log analysis, and monitoring tools (e.g., Wireshark, tcpdump) to identify root causes and resolve issues efficiently. • Participate in an on-call rotation, responding to alerts and incident escalations, performing after-hours remediation, conducting post-incident reviews, and maintaining incident documentation. • Maintain accurate network documentation, diagrams, and operational procedures. Required Experience & Skills • Hands-on experience with Cisco Nexus (NX-OS) platform. • Strong experience with Cisco ASA firewalls, including policy management, NAT, and VPN troubleshooting. • Expertise in Cisco ACI, including: • APIC administration • Tenants • Contracts • Endpoint Groups (EPGs) • Forwarding and connectivity troubleshooting • Experience with F5 BIG-IP LTM, including: • Virtual Servers • Pools • iRules • SSL Profiles • Strong routing and switching knowledge, including: • BGP • OSPF • VLANs • STP • VRFs • HSRP/VRRP • Proficiency in troubleshooting using packet captures, device logs, and CLI diagnostic tools. • Excellent customer-facing communication skills with the ability to explain technical issues to non-technical stakeholders. • Strong documentation skills and attention to detail. Preferred Qualifications • Industry certifications such as: • CCNA • CCNP • F5 Certifications Work Schedule • Willingness to work evening maintenance windows (typically beginning at 7:00 PM). • Participation in a rotating on-call support schedule to ensure SLA compliance and operational continuity.