Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $120K *

Help us modernize vital weather systems by leading innovative engineering projects. Utilize your expertise in systems integration, testing, and deployment, while mentoring the next generation of engin...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Engineer advanced network solutions that enhance aviation capabilities. Lead the analysis, design, and maintenance of complex network systems in a hybrid environment to support critical Army programs...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$135K - $220K *

Take ownership of customer success by bridging technical insights with user needs, ensuring smooth API integrations, delivering impactful demos, and creating tailored documentation while collaborating...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Engage in driving impactful Radio Network projects across teams, delivering solutions that enhance customer satisfaction and project success through effective management and innovative methodologies...

Reposted today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $120K *

Engage with clients to drive sales of building automation and security systems, developing tailored solutions focused on meeting client needs. Collaborate with teams to ensure alignment of technical c...

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $140K *

Shape the future of advanced SATCOM and tactical communications as a hands-on Senior Systems Engineer. Collaborate across RF and modem architectures, driving integration and performance optimization f...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$75K - $95K *

Accelerate progress at delivering innovative systems solutions as you conduct system analyses, execute technical planning, and steer project components with minimal supervision while fostering effecti...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $200K *

Drive systems engineering excellence across all life cycle phases while ensuring compliance with ISO/IEC15288 standards. Collaborate with government partners, manage technical quality, and oversee del...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Unlock potential by leveraging your automation testing expertise in Java and Playwright. Collaborate cross-functionally to enhance testing frameworks, execute comprehensive test plans, and ensure qual...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Drive the successful implementation and operation of ERP cloud applications, collaborating closely with business and IT stakeholders. Ensure ERP solutions effectively meet business needs while providi...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$136K - $204K *

Shape the future of banking technology by driving profitability and account growth through strategic sales and strong customer relationships, while collaborating with internal teams to enhance service...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$106K - $145K *

Optimize processes and elevate system efficiencies in YMS applications, ensuring consistent operation in a dynamic 24/7 manufacturing setup while collaborating with engineering teams to drive yield im...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Partner with us to drive automation excellence by developing and implementing robust testing strategies, optimizing processes, and collaborating with cross-functional teams to ensure high-quality soft...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$133K - $183K *

Pioneer innovative solutions by troubleshooting complex RF systems, enhancing product stability, and providing technical support to customers. Collaborate on new product introductions and lead analyse...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$103K - $155K *

Innovate your career by collaborating with defense experts to drive rapid transformation and modernization of USAF operations through software development, prototyping, and technical assessments to me...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $95K *

Drive project success by supporting management in scheduling, communication, and administration tasks. Ensure quality control and timely materials while fostering positive vendor and customer relation...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$132K - $170K *

Join a team that's focused on driving client success and retention! As a key member, you'll build relationships with C-level executives and strategically manage a territory of high-revenue clients to...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$153K - $207K *

Empower organizations by leveraging cloud expertise to drive successful migrations and business outcomes. Collaborate with AWS resources and partners to enhance cloud adoption across enterprises and s...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $100K *

Join a team that's pivotal in optimizing executive operations, managing complex schedules, and facilitating comprehensive support services while fostering seamless communication within a high-visibili...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$83K - $108K *

Help us innovate cutting-edge simulation and modeling solutions for Navy radar and combat systems, partnering with experienced engineers to enhance system performance through hands-on development and...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K *

Lead the charge in driving strategic sales initiatives by collaborating with enterprise teams, crafting compelling narratives, and connecting with senior stakeholders to enhance revenue growth and cli...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K *

Join a team that's driving strategic change for top accounts, accelerating sales revenue. As a key partner, you'll craft data-driven narratives, advise on enterprise dynamics, and influence internal s...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K *

Lead the charge in driving enterprise sales growth by crafting strategic narratives and acting as a liaison between clients and internal teams, ensuring clarity and coherence in all communications to...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K *

Partner with us to accelerate sales growth by crafting strategic narratives and advising enterprise clients, navigating complex dynamics, and enhancing partnerships for long-term business success...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $177K *

Architect modern services that enhance a critical production platform while ensuring stability and reliability of legacy systems through careful, incremental modernization and pragmatic engineering pr...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.