Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Champion technical solutions that align with customer needs and operational goals. Engage with customers throughout the sales process, facilitating demos and tackling technical challenges while leadin...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate the sales process by leading technical engagements and providing tailored cybersecurity solutions that bridge business needs and technology. Collaborate with cross-functional teams to deliver...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive your career with a pivotal role in bridging technical solutions and business needs, leading sales processes in cybersecurity through effective communication and hands-on implementation and suppo...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform technical expertise into impactful solutions by leading the sales engineering process, driving customer engagements, and collaborating with cross-functional teams to deliver tailored cyberse...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate customer success by leading technical engagements and delivering tailored cybersecurity solutions during the sales process. Drive implementation and support through effective collaboration and...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's integral to bridging business needs and technology, guiding customers through the technical sales process. Lead engagements from design to implementation while shaping tailored solu...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a collaborative team as a Systems Engineer, delivering IT support in a high-profile financial environment. Fast-track your career while enhancing infrastructure and user support, ensuring complia...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower teams to develop cutting-edge solutions and manage a robust VMware infrastructure while ensuring superior performance of both physical and virtual servers, all while adhering to security compl...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Join our team to enhance IT operations and leverage innovative technologies in solving complex business problems, ensuring customer satisfaction and operational excellence through advanced engineering...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Lead the charge in full lifecycle systems engineering, collaborating with cross-functional teams to design, develop, and implement scalable IoT solutions while ensuring adherence to constraints and de...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a dynamic team to drive Security Policy Management & Automation initiatives, establish technical credibility with clients, and collaborate across departments to deliver tailored solutions and sup...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$93K - $155K *

Elevate your engineering career by optimizing advanced manufacturing processes and collaborating within cross-functional teams to drive innovation in electronic technologies and improve product qualit...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower progress at the intersection of business and technology by leading technical engagements, crafting tailored solutions for customer security challenges, and providing support through implementa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Optimize Service Desk Operations to ensure responsive and effective IT support across various networks. Lead a team, enhance service delivery, and develop effective procedures while engaging with end...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$112K - $150K *

Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$112K - $150K *

Lead the charge in providing technical support and project management for complex installations and customer trainings, working directly with clients in dynamic environments such as live events and br...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$112K - $150K *

Join a team that's transforming the audio communications industry by delivering technical solutions and support. Leverage your expertise to train clients, manage projects, and drive innovation across...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$112K - $150K *

Elevate customer satisfaction by delivering expert technical support and training for system installations. Manage multiple projects under tight deadlines while collaborating with sales and engineerin...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$112K - $150K *

Lead customer-facing installations, deliver technical support, and manage projects for complex audio systems. Foster collaboration across sales, engineering, and product management to ensure successfu...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$114K - $180K *

Innovate and enhance software solutions while troubleshooting diverse issues. Engage in all phases of development for embedded systems, collaborating with teams to drive technical excellence and resol...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$114K - $180K *

Join a team that's designing and developing innovative software solutions. You'll tackle diverse challenges, providing application support, debugging, and enhancing products while collaborating with c...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $150K *

Reimagine customer engagement as a Technical Lead, bringing expertise in system installations and support. Collaborate cross-functionally in a fast-paced environment, driving project success while pro...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Deliver advanced network and systems engineering solutions, ensuring robust support for critical infrastructure in hybrid environments. Collaborate to optimize performance, troubleshoot complex issues...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Accelerate your career by leveraging your 14 years of software engineering expertise to contribute to complex projects, driving innovative solutions and using cutting-edge technologies in a dynamic en...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Join a team that empowers success through strategic project management, overseeing complex maintenance contracts for Navy aircraft carriers. Lead initiatives in process improvement while engaging with...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.