Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$148K - $306K *

Drive innovative solutions by leading comprehensive systems engineering efforts. Translate requirements into optimal designs while ensuring seamless integration and compliance through collaboration an...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$119K - $275K *

Join a team that's driving service innovation by leading portfolio planning, enhancing service delivery, and developing solutions to meet customer needs globally. Leverage your expertise to improve bu...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $130K *

Oversee application security initiatives by collaborating with teams to enhance security protocols, perform assessments, and ensure compliance while fostering a culture of continuous improvement and a...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Bring your expertise to the forefront by managing and optimizing our on-premise Elasticsearch platform, ensuring its robust operation and performance in a dynamic, security-oriented environment suppor...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $176K *

Join a collaborative team as you build and support platforms that enhance digital reliability, optimize engineering practices, and deliver scalable solutions that improve operational efficiency across...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$102K - $147K *

Help us drive client success by engaging C-level executives to expand enterprise strategies and foster account growth through innovative solutions and collaboration...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$115K - $170K *

Join a team that's revolutionizing power systems through innovation and design. Leverage your expertise to lead projects, mentor talent, and enhance automation while ensuring quality and safety in eve...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$115K - $170K *

Shape the future of electric power systems by leading complex projects, mentoring staff, and enhancing automation solutions while ensuring high-quality delivery in line with time and budget constraint...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$115K - $170K *

Empower clients by applying expertise in electric power systems to design, configure, and implement automation and protection systems. Lead projects, mentor staff, and ensure quality while managing pr...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$130K - $150K *

Join us to support customers and enhance operational stability while resolving technical challenges across Linux systems, Kubernetes, and IAM integrations. Collaborate with engineering teams to drive...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Drive operational excellence by overseeing multi-tier user support, optimizing performance in classified environments, and enhancing mission readiness through strategic leadership and innovative servi...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$104K - $190K *

Transform client relationships by providing expert technical solutions and integration services. Collaborate across teams to ensure seamless implementations and drive client success in Financial Crime...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Shape the future of enterprise IT support by overseeing seamless user assistance across classified environments. Lead operational strategies to enhance mission-ready capabilities and drive process imp...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $130K *

Explore your potential as a senior operational leader in user support, enhancing mission-critical services across diverse security environments while managing a dynamic team dedicated to excellence an...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $130K *

Develop innovative solutions and optimize processes to drive operational efficiency and enhance customer satisfaction across diverse projects and teams. Embrace challenges and collaborate effectively...

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$116K - $194K *

Manage engineering efforts in military systems for the acquisition and development of advanced weapon systems, focusing on FMS. Collaborate with stakeholders to ensure mission requirements are met and...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$130K - $180K *

Join a dynamic team to enhance our clinical AI platform by managing mission-critical infrastructure, ensuring high performance and reliability while supporting swift product development in a collabora...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Unlock your potential by enhancing the ServiceNow platform through configuration, integration, and support to deliver robust solutions across ITSM, FSM, and EAM while collaborating with technical and...

Ottawa, ONHybrid

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $220K *

Engineer and optimize storage solutions in a dynamic team, focusing on provisioning, backup, and cloud services, while ensuring compliance with security protocols and delivering operational excellence...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$70K - $95K *

Join a team that provides expert technical support for cutting-edge video conferencing solutions. Engage with customers to resolve issues effectively, leveraging advanced knowledge of Crestron platfor...

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$140K - $200K *

Lead the charge in implementing Zscaler solutions, guiding clients through setup and management while collaborating with security teams to ensure success. Be a crucial technical resource and support t...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$119K - $275K *

Transform customer engagement by leading complex projects, ensuring delivery meets scope, time, and quality standards. Manage resources and relationships to drive impactful solutions and mentoring tea...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $128K *

Join a team shaping airspace safety, overseeing end-to-end systems engineering, integrating advanced technologies for surveillance, and enhancing national transport security through innovative enginee...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $95K *

Drive the evolution of IT infrastructure by providing critical support for security systems and network operations. Engage with diverse teams to ensure optimized, effective solutions while navigating...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Take ownership of critical network support for Navy vessels. Collaborate with military personnel to ensure seamless communication and troubleshoot issues on afloat networks. Deliver exceptional IT sol...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.