Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$148K - $306K *
Drive innovative solutions by leading comprehensive systems engineering efforts. Translate requirements into optimal designs while ensuring seamless integration and compliance through collaboration an...
3 weeks ago
Service Segment Manager - WW Channel Services
$119K - $275K *
Join a team that's driving service innovation by leading portfolio planning, enhancing service delivery, and developing solutions to meet customer needs globally. Leverage your expertise to improve bu...
3 weeks ago
Application Security Engineer- Remote
$100K - $130K *
Oversee application security initiatives by collaborating with teams to enhance security protocols, perform assessments, and ensure compliance while fostering a culture of continuous improvement and a...
Reposted 5 days ago
$120K - $150K *
Bring your expertise to the forefront by managing and optimizing our on-premise Elasticsearch platform, ensuring its robust operation and performance in a dynamic, security-oriented environment suppor...
2 weeks ago
Senior Site Reliability Engineer - Target.com Web Enablement
$98K - $176K *
Join a collaborative team as you build and support platforms that enhance digital reliability, optimize engineering practices, and deliver scalable solutions that improve operational efficiency across...
6 days ago
Account Executive, Large Enterprise
$102K - $147K *
Help us drive client success by engaging C-level executives to expand enterprise strategies and foster account growth through innovative solutions and collaboration...
4 weeks ago
PE - Protection for Data Center Eng team
$115K - $170K *
Join a team that's revolutionizing power systems through innovation and design. Leverage your expertise to lead projects, mentor talent, and enhance automation while ensuring quality and safety in eve...
1 week ago
PE - Protection for Data Center Eng team
$115K - $170K *
Shape the future of electric power systems by leading complex projects, mentoring staff, and enhancing automation solutions while ensuring high-quality delivery in line with time and budget constraint...
1 week ago
PE - Protection for Data Center Eng team
$115K - $170K *
Empower clients by applying expertise in electric power systems to design, configure, and implement automation and protection systems. Lead projects, mentor staff, and ensure quality while managing pr...
1 week ago
$130K - $150K *
Join us to support customers and enhance operational stability while resolving technical challenges across Linux systems, Kubernetes, and IAM integrations. Collaborate with engineering teams to drive...
5 days ago
Senior Help Desk Operations Manager
$90K - $120K *
Drive operational excellence by overseeing multi-tier user support, optimizing performance in classified environments, and enhancing mission readiness through strategic leadership and innovative servi...
2 weeks ago
Sr. Technical Solutions Consultant
$104K - $190K *
Transform client relationships by providing expert technical solutions and integration services. Collaborate across teams to ensure seamless implementations and drive client success in Financial Crime...
3 weeks ago
Senior Help Desk Operations Manager
$100K - $130K *
Shape the future of enterprise IT support by overseeing seamless user assistance across classified environments. Lead operational strategies to enhance mission-ready capabilities and drive process imp...
2 weeks ago
Senior Help Desk Operations Manager
$100K - $130K *
Explore your potential as a senior operational leader in user support, enhancing mission-critical services across diverse security environments while managing a dynamic team dedicated to excellence an...
2 weeks ago
$100K - $130K *
Develop innovative solutions and optimize processes to drive operational efficiency and enhance customer satisfaction across diverse projects and teams. Embrace challenges and collaborate effectively...
6 days ago
$116K - $194K *
Manage engineering efforts in military systems for the acquisition and development of advanced weapon systems, focusing on FMS. Collaborate with stakeholders to ensure mission requirements are met and...
3 weeks ago
$130K - $180K *
Join a dynamic team to enhance our clinical AI platform by managing mission-critical infrastructure, ensuring high performance and reliability while supporting swift product development in a collabora...
2 weeks ago
ServiceNow Technical Consultant
$80K - $110K *
Unlock your potential by enhancing the ServiceNow platform through configuration, integration, and support to deliver robust solutions across ITSM, FSM, and EAM while collaborating with technical and...
6 days ago
Enterprise - Senior System Engineer - LUN, NetApp, VMware
$200K - $220K *
Engineer and optimize storage solutions in a dynamic team, focusing on provisioning, backup, and cloud services, while ensuring compliance with security protocols and delivering operational excellence...
2 weeks ago
$70K - $95K *
Join a team that provides expert technical support for cutting-edge video conferencing solutions. Engage with customers to resolve issues effectively, leveraging advanced knowledge of Crestron platfor...
3 weeks ago
Sr. Consultant/Resident Engineer
$140K - $200K *
Lead the charge in implementing Zscaler solutions, guiding clients through setup and management while collaborating with security teams to ensure success. Be a crucial technical resource and support t...
3 weeks ago
$119K - $275K *
Transform customer engagement by leading complex projects, ensuring delivery meets scope, time, and quality standards. Manage resources and relationships to drive impactful solutions and mentoring tea...
Reposted 3 days ago
$80K - $128K *
Join a team shaping airspace safety, overseeing end-to-end systems engineering, integrating advanced technologies for surveillance, and enhancing national transport security through innovative enginee...
Reposted 1 week ago
$70K - $95K *
Drive the evolution of IT infrastructure by providing critical support for security systems and network operations. Engage with diverse teams to ensure optimized, effective solutions while navigating...
3 weeks ago
$90K - $120K *
Take ownership of critical network support for Navy vessels. Collaborate with military personnel to ensure seamless communication and troubleshoot issues on afloat networks. Deliver exceptional IT sol...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.