Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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1
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$56K - $115K *

Unlock your potential as you tackle complex technical challenges, provide exceptional customer support, and mentor peers. Drive strategic improvements while engaging with industry leaders to enhance c...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$56K - $115K *

Lead the charge in providing expert technical support to clients, resolving complex issues and mentoring team members. Contribute to continuous improvement and drive impactful outcomes for a diverse r...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $123K *

Shape the future of managed services by driving new customer acquisition within the 1-9 employee segment. Manage the full sales cycle, engage decision-makers, and position N-able’s solutions to effect...

Ottawa, ONIn-Person

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$137K - $221K *

Empower your career by joining our Site Reliability & Infrastructure Engineering team. Design and improve systems that ensure application reliability across cloud platforms while collaborating with en...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$111K - $128K *

Unlock potential by providing advanced technical support for complex customer issues. Collaborate with internal teams and clients to enhance system efficiency, ensure satisfaction, and drive process i...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $145K *

Transform mission capabilities as a Technical Support Lead, integrating and deploying AI-enabled solutions across multiple security domains. Collaborate with stakeholders to ensure operational readine...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$131K - $170K *

Unlock potential by joining a top-notch SD-WAN engineering team, where you will leverage your expertise to design integrated solutions that empower enterprise customers, driving success through collab...

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$108K - $130K *

Take ownership of designing and delivering advanced SD-WAN solutions in collaboration with sales and engineering teams. Leverage your technical expertise to drive customer success and enhance business...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Drive innovative solutions by partnering with sales teams to design and deliver VeloCloud SD-WAN systems. Collaborate closely with engineering and services for seamless integration, addressing complex...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$147K - $193K *

Deliver exceptional technical guidance and drive customer success as you bridge the gap between engineering and clients, optimizing solutions and ensuring seamless adoption while building trusted rela...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$147K - $193K *

Deliver optimal technical solutions by bridging the gap between customers, engineering, and product teams, ensuring alignment with business goals and facilitating successful product adoption and ongoi...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$147K - $193K *

Unlock the potential of customer success by bridging technology and business needs. Drive technical adoption, optimize solutions, and build trusted relationships. Your expertise will enable customers...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$147K - $193K *

Engineer customer success by bridging technical solutions with business needs, ensuring optimal implementation, and enhancing product utilization to foster trusted relationships and drive effective ou...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$147K - $193K *

Drive technical excellence as you bridge customer needs with solutions. Leverage your expertise in cloud technologies and integrations to ensure successful product adoption and foster strong relations...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$147K - $193K *

Join a team that's dedicated to enhancing customer success through expert technical guidance, solution design, and implementation support, while optimizing product performance and building strong clie...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$147K - $193K *

Join as a Technical Solutions Manager, bridging customers with engineering teams to drive technical adoption and solution design. Utilize your expertise to resolve complex challenges and optimize prod...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$147K - $193K *

Design comprehensive technical solutions by bridging customer needs with expert insights. Drive product adoption, implementation, and optimization, ensuring outstanding business outcomes through effec...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$147K - $193K *

Take ownership of technical solutions to drive customer success. Collaborate across teams to understand needs, design scalable solutions, and ensure successful product adoption, ultimately enhancing b...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $211K *

Help us drive technical adoption and optimize solutions for clients by bridging customer needs with our engineering capabilities, ensuring successful outcomes and fostering lasting relationships throu...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$86K - $134K *

Elevate our IT capabilities by designing, implementing, and managing robust Microsoft platforms, ensuring optimal performance and security. Collaborate with cross-functional teams to support system in...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Elevate customer engagement by driving technical discovery, demos, and implementations in a B2B setting. Collaborate cross-functionally to showcase value and enhance processes while maintaining a cust...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform enterprise growth by initiating strategic sales outreach, driving lead generation, and building client relationships. Engage in tailored sales strategies that foster revenue growth and deliv...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $231K *

Lead the development of impactful sales enablement programs for Application Security. Collaborate across teams to enhance product knowledge and drive sales success through effective training and resou...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$112K - $231K *

Join a team that's shaping the future of sales enablement! We seek an innovative leader to drive product knowledge and create impactful training for a global sales force specializing in Application Se...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to delivering innovative cybersecurity solutions while engaging with partners to address critical organizational challenges and educate customers on best practices for sec...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.