Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$56K - $115K *
Unlock your potential as you tackle complex technical challenges, provide exceptional customer support, and mentor peers. Drive strategic improvements while engaging with industry leaders to enhance c...
3 weeks ago
$56K - $115K *
Lead the charge in providing expert technical support to clients, resolving complex issues and mentoring team members. Contribute to continuous improvement and drive impactful outcomes for a diverse r...
3 weeks ago
Software Account Executive (SaaS)
$110K - $123K *
Shape the future of managed services by driving new customer acquisition within the 1-9 employee segment. Manage the full sales cycle, engage decision-makers, and position N-able’s solutions to effect...
Reposted 5 days ago
Senior Site Reliability Engineer
$137K - $221K *
Empower your career by joining our Site Reliability & Infrastructure Engineering team. Design and improve systems that ensure application reliability across cloud platforms while collaborating with en...
Reposted 6 days ago
Senior Technical Support Engineer
$111K - $128K *
Unlock potential by providing advanced technical support for complex customer issues. Collaborate with internal teams and clients to enhance system efficiency, ensure satisfaction, and drive process i...
2 weeks ago
$125K - $145K *
Transform mission capabilities as a Technical Support Lead, integrating and deploying AI-enabled solutions across multiple security domains. Collaborate with stakeholders to ensure operational readine...
6 days ago
Systems Engineer - SD-WAN & SD-Branch (Enterprise)
$131K - $170K *
Unlock potential by joining a top-notch SD-WAN engineering team, where you will leverage your expertise to design integrated solutions that empower enterprise customers, driving success through collab...
2 days ago
Systems Engineer - SD-WAN & SD-Branch (Enterprise)
$108K - $130K *
Take ownership of designing and delivering advanced SD-WAN solutions in collaboration with sales and engineering teams. Leverage your technical expertise to drive customer success and enhance business...
3 weeks ago
Systems Engineer - SD-WAN & SD-Branch (Enterprise)
$120K - $145K *
Drive innovative solutions by partnering with sales teams to design and deliver VeloCloud SD-WAN systems. Collaborate closely with engineering and services for seamless integration, addressing complex...
3 weeks ago
$147K - $193K *
Deliver exceptional technical guidance and drive customer success as you bridge the gap between engineering and clients, optimizing solutions and ensuring seamless adoption while building trusted rela...
3 weeks ago
$147K - $193K *
Deliver optimal technical solutions by bridging the gap between customers, engineering, and product teams, ensuring alignment with business goals and facilitating successful product adoption and ongoi...
3 weeks ago
$147K - $193K *
Unlock the potential of customer success by bridging technology and business needs. Drive technical adoption, optimize solutions, and build trusted relationships. Your expertise will enable customers...
3 weeks ago
$147K - $193K *
Engineer customer success by bridging technical solutions with business needs, ensuring optimal implementation, and enhancing product utilization to foster trusted relationships and drive effective ou...
3 weeks ago
$147K - $193K *
Drive technical excellence as you bridge customer needs with solutions. Leverage your expertise in cloud technologies and integrations to ensure successful product adoption and foster strong relations...
3 weeks ago
$147K - $193K *
Join a team that's dedicated to enhancing customer success through expert technical guidance, solution design, and implementation support, while optimizing product performance and building strong clie...
3 weeks ago
$147K - $193K *
Join as a Technical Solutions Manager, bridging customers with engineering teams to drive technical adoption and solution design. Utilize your expertise to resolve complex challenges and optimize prod...
3 weeks ago
$147K - $193K *
Design comprehensive technical solutions by bridging customer needs with expert insights. Drive product adoption, implementation, and optimization, ensuring outstanding business outcomes through effec...
3 weeks ago
$147K - $193K *
Take ownership of technical solutions to drive customer success. Collaborate across teams to understand needs, design scalable solutions, and ensure successful product adoption, ultimately enhancing b...
3 weeks ago
$150K - $211K *
Help us drive technical adoption and optimize solutions for clients by bridging customer needs with our engineering capabilities, ensuring successful outcomes and fostering lasting relationships throu...
4 weeks ago
Systems Engineer II - Microsoft Platform
$86K - $134K *
Elevate our IT capabilities by designing, implementing, and managing robust Microsoft platforms, ensuring optimal performance and security. Collaborate with cross-functional teams to support system in...
4 days ago
$120K - $145K *
Elevate customer engagement by driving technical discovery, demos, and implementations in a B2B setting. Collaborate cross-functionally to showcase value and enhance processes while maintaining a cust...
2 weeks ago
$110K - $130K *
Transform enterprise growth by initiating strategic sales outreach, driving lead generation, and building client relationships. Engage in tailored sales strategies that foster revenue growth and deliv...
Reposted 1 week ago
Sales Enablement Program Manager
$112K - $231K *
Lead the development of impactful sales enablement programs for Application Security. Collaborate across teams to enhance product knowledge and drive sales success through effective training and resou...
Yesterday
Sales Enablement Program Manager
$112K - $231K *
Join a team that's shaping the future of sales enablement! We seek an innovative leader to drive product knowledge and create impactful training for a global sales force specializing in Application Se...
Yesterday
Security Engineer, Channel Sales (GSI)
$110K - $130K *
Join a team that's dedicated to delivering innovative cybersecurity solutions while engaging with partners to address critical organizational challenges and educate customers on best practices for sec...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.