Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$117K - $167K *

Join a team that's passionate about transforming businesses through cloud security. You will build strong internal and customer relationships, develop strategies, and act as a trusted advisor, driving...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Empower teams to deliver innovative software solutions by leveraging a decade of experience in software engineering, focusing on complex programs while fostering collaboration and technical excellence...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $130K *

Lead development efforts and enhance software solutions across complex programs, leveraging 10 years of software engineering experience and an active TS/SCI with Polygraph clearance to drive innovatio...

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K *

Transform client success as a dedicated Technical Account Manager, ensuring seamless onboarding, managing technical escalations, and optimizing deliverability for high-volume enterprise accounts while...

Ottawa, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Join a skilled team to enhance systems engineering efforts, managing requirements and leading complex tasks. Contribute to innovative solutions in hardware design and testing, while ensuring complianc...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K *

Build strong relationships as you guide high-volume enterprise clients through technical onboarding, serve as their trusted advisor, and optimize their satisfaction and deliverability outcomes while d...

Ottawa, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $200K *

Elevate your career as a servant leader and coach in a dynamic SAFe environment, guiding complex HPC solutions and fostering collaboration across diverse teams while enhancing Agile methodologies and...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $135K *

Unlock potential by developing innovative test automation frameworks in an Agile environment. Collaborate with cross-functional teams to enhance CI/CD practices and improve software quality for critic...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$122K - $184K *

Elevate your career by ensuring secure development lifecycles and driving security best practices within product teams. Collaborate, communicate, and innovate across multiple operating systems while s...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$78K - $138K *

Pioneer the advancement of server technologies by developing benchmarks, managing technical collateral, and presenting thought leadership. Collaborate with product teams to create impactful solutions...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$70K - $95K *

Join a team that's dedicated to optimizing engineering processes through data analysis and model development, enhancing efficiency, reliability, and collaboration across multiple environments to drive...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$153K - $222K *

Empower public sector institutions by engaging as a trusted technical advisor. Drive innovation in cloud solutions and lead customer engagements to address business challenges, ensuring impactful digi...

4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$85K - $110K *

Collaborate with cross-functional teams to drive cost savings and quality assurance in OEM sourcing, enhancing product development and manufacturing efficiency. Lead initiatives that ensure compliance...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Elevate your career as a Pre-Sales Engineer, driving customer success while collaborating with sales and product teams to tailor solutions and influence product roadmaps for our innovative SaaS platfo...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $170K *

Lead the charge in designing and integrating advanced communications systems, ensuring interoperability and operational performance, and providing expert support throughout the system lifecycle for mi...

Today

  •   11 - 15 years exp.  •   Aerospace & Defense

$106K - $137K *

Inspires innovative healthcare technology solutions by assessing needs and implementing clinical systems. Collaborates across teams to enhance patient care delivery, ensuring compliance and strategic...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $110K *

Empower lab efficiency by leading the implementation of IT automation solutions. Drive system configuration, workflow building, and execution of asset management to enhance operational success in dyna...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $228K *

Champion innovation by developing cutting-edge software for next-gen network monitoring. Collaborate with multi-site teams to enhance performance and quality in cloud environments, while utilizing div...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Join a team that's passionate about showcasing innovative software solutions. Collaborate closely with sales and account teams to deliver tailored product demonstrations, ensuring clients realize the...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Lead the implementation of cybersecurity architecture and monitoring for critical AI operations across multiple security classifications, ensuring robust defenses and compliance in support of mission...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $130K *

Lead multi-discipline engineering efforts to enhance GEOINT capabilities. Collaborate on requirements, solutions, and integration across National and Allied Systems, ensuring effective system performa...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $130K *

Shape the cybersecurity landscape by implementing robust security architectures and monitoring capabilities. Work across diverse environments, ensuring mission readiness and resilience in critical ope...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $130K *

Advance cybersecurity solutions within the War Data Platform, ensuring robust protection across classified environments. Collaborate with DevSecOps to engineer security protocols and elevate mission r...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$102K - $125K *

Champion operational excellence by delivering top-tier IT support to over 5,000 users at a critical installation. Engage in innovative problem-solving, and become an integral part of a mission-driven...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $110K *

Drive stakeholder engagement and requirements analysis to enhance Agile workflow management and support mission-critical projects in a dynamic software development environment...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.