Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Account Executive, Enterprise - Atlanta
$117K - $167K *
Join a team that's passionate about transforming businesses through cloud security. You will build strong internal and customer relationships, develop strategies, and act as a trusted advisor, driving...
3 weeks ago
Software Engineer 3 (AWF - 058)
$100K - $130K *
Empower teams to deliver innovative software solutions by leveraging a decade of experience in software engineering, focusing on complex programs while fostering collaboration and technical excellence...
2 weeks ago
Software Engineer 3 (AWF - 058)
$100K - $130K *
Lead development efforts and enhance software solutions across complex programs, leveraging 10 years of software engineering experience and an active TS/SCI with Polygraph clearance to drive innovatio...
2 weeks ago
Technical Account Manager - SMTP
$100K *
Transform client success as a dedicated Technical Account Manager, ensuring seamless onboarding, managing technical escalations, and optimizing deliverability for high-volume enterprise accounts while...
Yesterday
$80K - $110K *
Join a skilled team to enhance systems engineering efforts, managing requirements and leading complex tasks. Contribute to innovative solutions in hardware design and testing, while ensuring complianc...
2 weeks ago
Technical Account Manager - SMTP
$100K *
Build strong relationships as you guide high-volume enterprise clients through technical onboarding, serve as their trusted advisor, and optimize their satisfaction and deliverability outcomes while d...
Yesterday
Systems Engineer L4 - Solution Train Engineer
$150K - $200K *
Elevate your career as a servant leader and coach in a dynamic SAFe environment, guiding complex HPC solutions and fostering collaboration across diverse teams while enhancing Agile methodologies and...
3 weeks ago
$100K - $135K *
Unlock potential by developing innovative test automation frameworks in an Agile environment. Collaborate with cross-functional teams to enhance CI/CD practices and improve software quality for critic...
3 weeks ago
Advanced Embedded Security Engineer
$122K - $184K *
Elevate your career by ensuring secure development lifecycles and driving security best practices within product teams. Collaborate, communicate, and innovate across multiple operating systems while s...
4 weeks ago
$78K - $138K *
Pioneer the advancement of server technologies by developing benchmarks, managing technical collateral, and presenting thought leadership. Collaborate with product teams to create impactful solutions...
Reposted yesterday
$70K - $95K *
Join a team that's dedicated to optimizing engineering processes through data analysis and model development, enhancing efficiency, reliability, and collaboration across multiple environments to drive...
4 weeks ago
Customer Engineer, Platform, SLED, Google Public Sector
$153K - $222K *
Empower public sector institutions by engaging as a trusted technical advisor. Drive innovation in cloud solutions and lead customer engagements to address business challenges, ensuring impactful digi...
4 weeks ago
Technical Sourcing Engineer III - OEM
$85K - $110K *
Collaborate with cross-functional teams to drive cost savings and quality assurance in OEM sourcing, enhancing product development and manufacturing efficiency. Lead initiatives that ensure compliance...
1 week ago
$90K - $130K *
Elevate your career as a Pre-Sales Engineer, driving customer success while collaborating with sales and product teams to tailor solutions and influence product roadmaps for our innovative SaaS platfo...
1 week ago
$150K - $170K *
Lead the charge in designing and integrating advanced communications systems, ensuring interoperability and operational performance, and providing expert support throughout the system lifecycle for mi...
Today
$106K - $137K *
Inspires innovative healthcare technology solutions by assessing needs and implementing clinical systems. Collaborates across teams to enhance patient care delivery, ensuring compliance and strategic...
Reposted 3 days ago
Systems Implementation Engineer
$80K - $110K *
Empower lab efficiency by leading the implementation of IT automation solutions. Drive system configuration, workflow building, and execution of asset management to enhance operational success in dyna...
4 weeks ago
$120K - $228K *
Champion innovation by developing cutting-edge software for next-gen network monitoring. Collaborate with multi-site teams to enhance performance and quality in cloud environments, while utilizing div...
3 weeks ago
$70K - $95K *
Join a team that's passionate about showcasing innovative software solutions. Collaborate closely with sales and account teams to deliver tailored product demonstrations, ensuring clients realize the...
4 days ago
$90K - $130K *
Lead the implementation of cybersecurity architecture and monitoring for critical AI operations across multiple security classifications, ensuring robust defenses and compliance in support of mission...
4 days ago
$100K - $130K *
Lead multi-discipline engineering efforts to enhance GEOINT capabilities. Collaborate on requirements, solutions, and integration across National and Allied Systems, ensuring effective system performa...
3 weeks ago
$90K - $130K *
Shape the cybersecurity landscape by implementing robust security architectures and monitoring capabilities. Work across diverse environments, ensuring mission readiness and resilience in critical ope...
4 days ago
$90K - $130K *
Advance cybersecurity solutions within the War Data Platform, ensuring robust protection across classified environments. Collaborate with DevSecOps to engineer security protocols and elevate mission r...
4 days ago
Enterprise Service Desk Specialist
$102K - $125K *
Champion operational excellence by delivering top-tier IT support to over 5,000 users at a critical installation. Engage in innovative problem-solving, and become an integral part of a mission-driven...
1 week ago
$100K - $110K *
Drive stakeholder engagement and requirements analysis to enhance Agile workflow management and support mission-critical projects in a dynamic software development environment...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.