Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$95K - $118K *
Optimize enterprise endpoint management through the configuration, deployment, and security of Windows and macOS devices. Act as a Subject Matter Expert to enhance user experience and streamline opera...
3 weeks ago
$160K - $170K *
Support seamless operations across teams by ensuring application system performance and reliability. Engage in troubleshooting, monitoring, and maintenance to deliver top-tier data accuracy and servic...
2 weeks ago
$95K - $115K *
Lead the charge in cybersecurity solutions by leveraging your technical skills to support sales, qualify leads, and enhance customer engagements. Your expertise will directly contribute to the growth...
Reposted 2 weeks ago
Technical Support Engineer - Education and Non Profit Cloud
$80K - $122K *
Join a team that's dedicated to providing exceptional technical support for nonprofit and education-focused cloud solutions. Engage with diverse stakeholders to ensure operational excellence and enhan...
Reposted 3 weeks ago
Sr Analyst - Application Support Engineering
$90K - $105K *
Transform your career by joining a dynamic support team where you will tackle application issues, enhance operational processes, and ensure high customer satisfaction all while collaborating in an Agi...
2 weeks ago
Technical Support Engineer - Education and Non Profit Cloud
$80K - $122K *
Join a team that's committed to excellence in nonprofit and education cloud support. As a Technical Support Engineer, you'll deliver high-quality assistance, partner cross-functionally, and enhance cu...
Reposted 3 weeks ago
Technical Support Engineer - Education and Non Profit Cloud
$80K - $122K *
Join a dynamic team to deliver top-tier technical support for Nonprofit and Education Clouds. Engage with customers and collaborate across departments to enhance operational effectiveness and ensure h...
Reposted 3 weeks ago
Technical Support Engineer - Education and Non Profit Cloud
$80K - $122K *
Support high-quality customer service for Nonprofit and Education Cloud platforms. Partner with various teams to resolve complex issues while meeting operational metrics, facilitate product feedback...
Reposted 3 weeks ago
Technical Support Engineer - Education and Non Profit Cloud
$80K - $122K *
Optimize customer support by leveraging technical skills to address complex issues for Nonprofit and Education Cloud platforms. Collaborate with departments to enhance product experience and ensure hi...
Reposted 3 weeks ago
Technical Support Engineer - Education and Non Profit Cloud
$80K - $122K *
Advance customer success by delivering exceptional technical support for Nonprofit and Education Cloud, collaborating across teams to enhance service delivery and operational excellence in mission-dri...
Reposted 3 weeks ago
Modern Endpoint Management Engineer
$95K - $115K *
Grow your career with this senior engineering role focused on leading third-party application patch management across complex environments, ensuring secure deployments and operational resilience to mi...
Reposted 3 weeks ago
Sr. Stakeholder Engagement Specialist
$110K - $130K *
Transform stakeholder engagement by building collaborations across diverse communities, enhancing communication strategies, and ensuring effective outreach to maximize mission impact and stakeholder p...
6 days ago
$108K - $130K *
Transform complex systems by leveraging engineering principles to enhance missile defense capabilities. Collaborate with diverse teams, tackle challenging projects, and support the development of crit...
3 weeks ago
Sr. Technical Success Manager - US PubSec - Healthcare
$143K - $205K *
Shape the future of healthcare by driving customer success with innovative technical solutions across the US Eastern and Central territories. Enhance engagement, facilitate compliance, and foster long...
2 weeks ago
$95K - $115K *
Optimize automated solutions and maintain Splunk environments while ensuring seamless integration with AWS and robust security measures for enhanced operational efficiency...
2 weeks ago
$110K - $130K *
Lead complex submarine systems integration by overseeing contractor performance, managing technical boundaries, and ensuring compliance with NAVSEA requirements. Drive program success through effectiv...
2 weeks ago
$110K - $130K *
Manage the enterprise systems and operations for file transfer, ensuring optimal performance across Linux and Windows environments, cloud services, and cybersecurity tools while supporting long-term s...
2 weeks ago
Embedded Crisis Response Technology Analyst
$107K *
Optimize crisis management systems and tools for a global response team. Spearhead operational processes, enhance technology, and improve workflows to deliver effective intelligence support in critica...
5 days ago
$95K - $115K *
Join a dynamic team to support test strategy and execution for space programs, ensuring developmental objectives meet standards. Collaborate with contractors and government agencies to enhance robust...
3 weeks ago
$120K - $200K *
Partner with us to elevate customer success by delivering technical expertise and support. Your role will bridge customer interactions and product enhancements, driving satisfaction and ensuring optim...
3 weeks ago
$120K - $200K *
Partner with us to enhance customer success by leveraging your RCM expertise. Engage directly with clients to optimize their experience and shape product improvements, driving both satisfaction and bu...
3 weeks ago
Applications Engineer- L2 Support
$66K - $124K *
Transform the future of autonomous mobility solutions by ensuring seamless operations as you diagnose and resolve hardware issues. Work with international teams to enhance innovative systems and eleva...
2 weeks ago
Applications Engineer- L2 Support
$66K - $124K *
Transform operational excellence by providing expert technical support for autonomous mobility solutions. Collaborate globally to troubleshoot and resolve hardware issues, enhancing our cutting-edge r...
2 weeks ago
$110K - $130K *
Develop innovative solutions and optimize processes to drive operational efficiency and enhance customer satisfaction across diverse projects and teams. Embrace challenges and collaborate effectively...
Reposted 6 days ago
Inside Sales Representative, Secure Access Security Edge
$80K - $110K *
Transform your career by driving SASE and cloud security sales. Own the full sales cycle, engaging IT leaders and partners to foster revenue growth. Collaborate within a dynamic team to strategize and...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.