Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Systems Engineer Skill Level 3 - FFLL-8924
$189K - $224K *
Drive the design and implementation of robust DevOps solutions, enhancing automation across multiple product teams while fostering collaboration for seamless operational success and continuous learnin...
3 weeks ago
$95K - $115K *
Shape your career as a Senior Solutions Engineer, delivering complex client solutions through innovation, collaboration, and technical expertise across diverse development platforms and tools...
3 weeks ago
ASKUSR0145930 Site Reliability Engineer (SRE)
$166K *
Join our dynamic team to ensure the operational health and reliability of large-scale computing systems. This hands-on role focuses on monitoring, troubleshooting, and automating processes within a 24...
4 days ago
Senior Support Engineer, NORAM
$110K - $130K *
Elevate your career as a senior support engineer, tackling complex technical challenges for enterprise customers while driving system improvements and mentoring fellow engineers in a collaborative env...
1 week ago
ServiceNow Technical Product Manager
$153K - $230K *
Unlock potential by serving as the Technical Product Owner for ServiceNow S2P, bridging business objectives with platform capabilities, delivering efficient Accounts Payable and Procurement solutions...
Yesterday
$225K - $240K *
Advance mission-critical enterprise infrastructures through expert systems engineering. Ensure compliance and security across Windows and Linux environments while driving modernization efforts and pro...
2 weeks ago
Senior Network Reliability Engineer, Incident Management
$125K - $135K *
Shape operational excellence in incident management, driving swift resolutions across networks, while coordinating high-stakes incidents and ensuring SLA compliance globally, enabling seamless connect...
3 weeks ago
$80K - $95K *
Explore a pivotal role in system engineering, focusing on workflow automation and data analysis. Collaborate with subject matter experts to enhance customer tool processes and deliver impactful insigh...
1 week ago
Advisory Solution Engineer - Enterprise
$116K - $197K *
Unlock potential by leveraging your pre-sales expertise to drive enterprise solutions, collaborating with sales teams to present compelling product presentations and fostering customer relationships i...
2 weeks ago
$110K - $130K *
Lead the design, integration, and validation of complex systems, driving innovation and cross-functional collaboration. Contribute to system performance and scalability while mentoring junior engineer...
Reposted 1 week ago
Senior Sales Engineer - Enterprise, Georgia
$154K - $221K *
Transform customer needs into effective technical solutions, acting as a trusted advisor throughout the sales process. Enhance presentations, gather requirements, and lead evaluations while supporting...
2 weeks ago
$150K - $175K *
Unlock your potential as a systems engineer, leading cybersecurity solutions and shaping national security missions. Collaborate on innovative technologies, enhancing security data solutions with adva...
1 week ago
$110K - $130K *
Drive success at our member-facing platforms by leading technical teams, enhancing collaboration, and fostering a culture of continuous improvement in a dynamic, remote environment...
Reposted 5 days ago
Senior Sales Engineer - Majors, East Central
$154K - $221K *
Join a team that pioneers innovative technical solutions to critical customer challenges. As a Senior Sales Engineer, you'll oversee technical sales processes, collaborate with stakeholders, and drive...
3 weeks ago
Senior Sales Engineer - Majors, East Central
$154K - $221K *
Elevate customer success by architecting innovative technical solutions, overseeing the sales process, and collaborating with teams to resolve critical pain points for major accounts in the East Centr...
4 weeks ago
$95K - $115K *
Unlock your potential as a key contributor in systems engineering, driving innovation and quality in mission-critical defense projects while collaborating with experts and ensuring the precision of te...
6 days ago
$80K - $90K *
Empower teams to enhance secure operational systems through effective systems engineering. Collaborate with stakeholders to translate mission needs into technical specifications, supporting the entire...
4 weeks ago
Cybersecurity Compliance Support Analyst
$95K - $115K *
Manage cybersecurity compliance efforts, applying technical expertise to assess risks, ensure adherence to policies, and support organizational security objectives while collaborating with cross-funct...
1 week ago
Associate Systems Integration Engineer
$85K - $95K *
Support the integration of cutting-edge Image Generators into training systems. Collaborate closely with customers and contractors to ensure readiness for training, while leveraging your software engi...
3 weeks ago
Care Innovation - Senior Solution Engineer 135-2034
$110K - $130K *
Lead the development of innovative AI solutions by designing, implementing, and integrating end-to-end systems that meet business needs and performance standards, focusing on enhancing customer experi...
2 weeks ago
Account Executive, Enterprise Growth - New Logo
$84K - $147K *
Empower your career by driving new market opportunities and expanding presence in untouched sectors. Utilize innovative tools to engage prospects, build pipelines, and collaborate cross-functionally f...
Reposted 1 week ago
Account Executive, Enterprise Growth - New Logo
$84K - $147K *
Unlock potential by driving growth through proactive prospecting in Greenfield accounts. Engage with key industries and expand market presence while collaborating cross-functionally to build a robust...
Reposted 1 week ago
Account Executive, Enterprise Growth - New Logo
$84K - $147K *
Drive growth by uncovering new market opportunities in Greenfield accounts. Collaborate with teams, utilize data insights, and maintain an active pipeline to boost market presence across key industrie...
Reposted 1 week ago
$65K - $100K *
Grow your career with this hands-on role providing top-tier technical support and troubleshooting for customers, ensuring high-quality service and collaborative problem-solving in a dynamic environmen...
Reposted 1 week ago
Technical Support Engineer-Sales
$80K - $122K *
Drive customer success by leading technical support, resolving complex Salesforce issues, and enhancing product adoption. Collaborate across teams, mentor colleagues, and maintain documentation while...
5 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.