Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$189K - $224K *

Drive the design and implementation of robust DevOps solutions, enhancing automation across multiple product teams while fostering collaboration for seamless operational success and continuous learnin...

3 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$95K - $115K *

Shape your career as a Senior Solutions Engineer, delivering complex client solutions through innovation, collaboration, and technical expertise across diverse development platforms and tools...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$166K *

Join our dynamic team to ensure the operational health and reliability of large-scale computing systems. This hands-on role focuses on monitoring, troubleshooting, and automating processes within a 24...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career as a senior support engineer, tackling complex technical challenges for enterprise customers while driving system improvements and mentoring fellow engineers in a collaborative env...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$153K - $230K *

Unlock potential by serving as the Technical Product Owner for ServiceNow S2P, bridging business objectives with platform capabilities, delivering efficient Accounts Payable and Procurement solutions...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$225K - $240K *

Advance mission-critical enterprise infrastructures through expert systems engineering. Ensure compliance and security across Windows and Linux environments while driving modernization efforts and pro...

2 weeks ago

  •   15+ years exp.  •   Information Technology

$125K - $135K *

Shape operational excellence in incident management, driving swift resolutions across networks, while coordinating high-stakes incidents and ensuring SLA compliance globally, enabling seamless connect...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Explore a pivotal role in system engineering, focusing on workflow automation and data analysis. Collaborate with subject matter experts to enhance customer tool processes and deliver impactful insigh...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$116K - $197K *

Unlock potential by leveraging your pre-sales expertise to drive enterprise solutions, collaborating with sales teams to present compelling product presentations and fostering customer relationships i...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the design, integration, and validation of complex systems, driving innovation and cross-functional collaboration. Contribute to system performance and scalability while mentoring junior engineer...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$154K - $221K *

Transform customer needs into effective technical solutions, acting as a trusted advisor throughout the sales process. Enhance presentations, gather requirements, and lead evaluations while supporting...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $175K *

Unlock your potential as a systems engineer, leading cybersecurity solutions and shaping national security missions. Collaborate on innovative technologies, enhancing security data solutions with adva...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Drive success at our member-facing platforms by leading technical teams, enhancing collaboration, and fostering a culture of continuous improvement in a dynamic, remote environment...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Healthcare

$154K - $221K *

Join a team that pioneers innovative technical solutions to critical customer challenges. As a Senior Sales Engineer, you'll oversee technical sales processes, collaborate with stakeholders, and drive...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$154K - $221K *

Elevate customer success by architecting innovative technical solutions, overseeing the sales process, and collaborating with teams to resolve critical pain points for major accounts in the East Centr...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock your potential as a key contributor in systems engineering, driving innovation and quality in mission-critical defense projects while collaborating with experts and ensuring the precision of te...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $90K *

Empower teams to enhance secure operational systems through effective systems engineering. Collaborate with stakeholders to translate mission needs into technical specifications, supporting the entire...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Manage cybersecurity compliance efforts, applying technical expertise to assess risks, ensure adherence to policies, and support organizational security objectives while collaborating with cross-funct...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Support the integration of cutting-edge Image Generators into training systems. Collaborate closely with customers and contractors to ensure readiness for training, while leveraging your software engi...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the development of innovative AI solutions by designing, implementing, and integrating end-to-end systems that meet business needs and performance standards, focusing on enhancing customer experi...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$84K - $147K *

Empower your career by driving new market opportunities and expanding presence in untouched sectors. Utilize innovative tools to engage prospects, build pipelines, and collaborate cross-functionally f...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $147K *

Unlock potential by driving growth through proactive prospecting in Greenfield accounts. Engage with key industries and expand market presence while collaborating cross-functionally to build a robust...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$84K - $147K *

Drive growth by uncovering new market opportunities in Greenfield accounts. Collaborate with teams, utilize data insights, and maintain an active pipeline to boost market presence across key industrie...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $100K *

Grow your career with this hands-on role providing top-tier technical support and troubleshooting for customers, ensuring high-quality service and collaborative problem-solving in a dynamic environmen...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $122K *

Drive customer success by leading technical support, resolving complex Salesforce issues, and enhancing product adoption. Collaborate across teams, mentor colleagues, and maintain documentation while...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.