Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$142K - $179K *

Accelerate your career by leading the design, build, and automation of high-performance cloud infrastructure in a DevSecOps environment on AWS, focusing on security, scalability, and efficiency for de...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $130K *

Advance network solutions and customer strategy by consulting, designing, and implementing tailored architectures. Lead projects, mentor engineers, and tackle complex issues while enhancing the reliab...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Shape advanced network solutions as a Senior Network Deployment Engineer, driving customer success through consultative design, implementation, and mentoring. Leverage your expertise to deliver scalab...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$500K+*

Help us enhance customer experience as a Technical Support Specialist, ensuring fast resolutions and maintaining essential client relationships. You will play a key role in optimizing our support oper...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$165K - $241K *

Empower next-generation Data Center switching by designing, developing, and supporting software for Cisco's Nexus product line. Join a dynamic team driving innovation in QoS, Security, and application...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in providing expert systems engineering support for complex geospatial intelligence systems, collaborating with government partners to develop solutions and drive innovation across mis...

6 days ago

  •   15+ years exp.  •   Aerospace & Defense

$89K - $119K *

Join a team that's pivotal in supporting global media production systems. Leverage your technical skills to manage incidents, streamline issue resolution, and enhance service availability while mentor...

Reposted today

  •   5 - 7 years exp.  •   Media

$116K - $197K *

Transform your career by providing critical technical support during the pre-sales evaluation phase. Leverage your deep identity management expertise to lead tailored POCs that showcase innovative sol...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Transform enterprise architecture by documenting critical IT infrastructure, ensuring stakeholder alignment, and fostering innovation across organizations to support mission success...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Drive customer success and sales growth through proactive engagement, uncovering needs, and delivering tailored solutions. Build lasting relationships to ensure retention and maximize account potentia...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Transform software solutions by leveraging 12+ years of experience in full system development. Embrace a collaborative environment to overcome challenges and create impactful technology solutions usin...

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $130K *

Drive your career with a dynamic software engineering role demanding expertise in modern tech stacks to develop complex solutions in a fast-paced environment. Collaborate and innovate to enhance syste...

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $110K *

Optimize system reliability and performance as you engineer proactive solutions, collaborate with cross-functional teams, and translate technical insights into enhanced customer experiences throughout...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Join a team that's implementing secure data exchange solutions across enterprise systems, ensuring interoperability and compliance with DoD cybersecurity standards to enhance information integrity and...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $130K *

Transform sales opportunities by leveraging your technical expertise in cybersecurity and networking. Collaborate with sales teams to assess client needs and deliver tailored solutions that ensure cus...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Join a team that's dedicated to empowering sales through innovative IT solutions. You'll assess customer needs, present tailored Fortinet offerings, and collaborate across functions to ensure client s...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

Join a team that's dedicated to enabling sales success through technical expertise, supporting SLED sales teams by assessing customer needs, developing solutions, and ensuring customer satisfaction wi...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Technical Services

$134K - $195K *

Join our team to help transform security architectures for clients! You'll provide strategic consulting, drive innovative solutions, and mentor fellow engineers, all while enhancing business-critical...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $120K *

Accelerate progress at the forefront of technology by leading system design, analyzing user requirements, and collaborating with stakeholders to ensure technical integrity and innovative solutions are...

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$75K - $95K *

Solve complex technical challenges by providing top-tier support for Windows, Linux, and cloud systems. Collaborate with a dynamic team to enhance operational efficiency and ensure SLA compliance in a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $110K *

Join a team that's focused on delivering exceptional IT solutions and driving project success by optimizing system implementations and migrations while maintaining high standards of service and client...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Lead the charge in implementing technology solutions for clients, focusing on Exchange and SharePoint migrations, Azure infrastructure, and networking. Collaborate with project teams, ensuring client...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Join a dynamic team to deliver comprehensive IT infrastructure solutions while managing complex systems engineering projects, ensuring optimal performance, security compliance, and innovative designs...

Today

  •   8 - 10 years exp.  •   Information Technology

$70K - $95K *

Contribute to the development and sustainment of advanced defense systems, focusing on system design, integration, and data analysis to evaluate Combat System performance, ensuring success within miss...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$115K - $170K *

Drive innovation by leading the development and implementation of automation and protection systems, ensuring high quality, safety, and customer satisfaction through expert training and mentorship...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.