Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$120K - $145K *
Engage as a Microsoft Intune SME to evaluate architecture, drive implementation strategies, and ensure large-scale enterprise mobility support while enhancing governance, performance, and security sta...
1 week ago
$120K *
Lead the engineering and integration of enterprise electronic security systems. Enhance operational effectiveness and cybersecurity. Drive modernization efforts and ensure system performance across di...
3 weeks ago
Solutions Engineer- ESG Specialist US
$80K - $100K *
Transform the client experience by providing tailored technical solutions. Partner with sales teams to address customer challenges and deliver impactful presentations while championing sustainability...
Reposted today
Senior Enterprise Account Executive - Pacific NorthWest
$270K - $300K *
Grow your career with a dynamic role that drives enterprise sales strategies and utilizes advanced sales methodologies. Propel technical solutions while navigating complex organizations to exceed sale...
Reposted yesterday
$110K - $130K *
Optimize end-to-end engineering solutions by providing expert support for DISN projects. Leverage your experience to ensure mission success through planning, analysis, and integrated solutions across...
1 week ago
Software Engineer (SAP Development Support), IS&T Enterprise Systems
$110K - $130K *
Take ownership of enhancing enterprise applications by developing, troubleshooting, and maintaining robust solutions within a dynamic team, contributing to critical business functions while driving sy...
Reposted yesterday
Site Reliability Engineer (SRE) - DevSecOps
$110K - $130K *
Join a team that's redefining IT reliability by leveraging your expertise in DevSecOps. Collaborate with government agencies to solve complex challenges and enhance systems using innovative technologi...
Reposted 1 week ago
Site Reliability Engineer (SRE) - DevSecOps
$110K - $130K *
Grow your career as you engage in innovative DevSecOps solutions, leveraging your 10+ years of IT experience and problem-solving skills in a dynamic, high-impact environment while supporting a crucial...
Reposted 1 week ago
$95K - $115K *
Join a dynamic engineering team to deliver innovative hardware solutions, manage specifications, evaluate vendor quotations, and ensure compliance—all while driving improvements in performance and eff...
2 weeks ago
$85K - $95K *
Build strong relationships as you guide high-volume enterprise clients through technical onboarding, serve as their trusted advisor, and optimize their satisfaction and deliverability outcomes while d...
Reposted 1 week ago
$90K *
Transform client network experiences by delivering comprehensive support in router, switch, and firewall configurations. Drive collaboration with team and clients to solve complex issues and enhance s...
1 week ago
$110K - $130K *
Deliver high-impact improvements in Construction and Engineering by leading design thinking initiatives, assessing feasibility, and implementing scalable solutions for digitization and operational eff...
Reposted 2 weeks ago
Application Support Engineer - Intermediate Level
$77K - $147K *
Play a key role in enterprise application support by monitoring, troubleshooting, and resolving incidents to optimize performance and ensure service reliability across critical business applications a...
6 days ago
Application Support Engineer - Intermediate Level
$77K - $147K *
Transform business outcomes by providing Tier 2 technical expertise for critical application support. Collaborate across teams to resolve incidents, improve system performance, and ensure reliability...
6 days ago
$80K - $95K *
Join our dynamic team as you troubleshoot and resolve Transport & IP issues, providing essential technical support in a collaborative environment while engaging directly with customers to ensure their...
2 days ago
Forward Deployed Engineer (SSE)
$160K - $214K *
Unlock your potential by serving as a trusted technical advisor to strategic enterprise customers, driving solutions in networking and security for a global audience while collaborating closely with p...
1 week ago
Forward Deployed Engineer (SSE)
$160K - $214K *
Bring your expertise to a dynamic role focused on technical leadership and customer advocacy within our Security Service Edge portfolio. Collaborate with engineering and strategic customers to solve c...
1 week ago
$95K - $115K *
Join a team that's committed to enhancing cybersecurity measures to protect vital information systems, ensuring resilience and compliance while supporting critical missions with advanced monitoring an...
2 weeks ago
$95K - $115K *
Lead the charge in enhancing cybersecurity posture through validating, verifying, and supporting operations for Navy systems, employing automation in software testing, and ensuring compliance with sec...
2 weeks ago
$110K - $130K *
Contribute to advanced cybersecurity projects by leading the systems engineering lifecycle for cyberspace capabilities, integrating diverse data sources to enhance decision-making and operational effi...
3 weeks ago
$110K - $130K *
Lead and advance complex computer systems engineering projects, providing expertise in design, integration, testing, and sustainment for defense applications throughout the full system lifecycle...
3 weeks ago
$110K - $130K *
Join a team that's dedicated to advancing weapon and combat systems through expert systems engineering. Contribute across the full lifecycle, ensuring mission-critical systems are reliable, interopera...
3 weeks ago
$90K - $110K *
Advance your career with a dynamic role in systems engineering and configuration management, supporting complex weapon systems and driving documentation integrity throughout their life-cycle...
4 days ago
$90K - $110K *
Support the lifecycle management of complex engineering systems by maintaining documentation, managing configurations, and ensuring data integrity throughout production. Collaborate with teams to upho...
4 days ago
Customer Support Engineer (Tier 1)
$63K - $99K *
Champion exceptional user support by resolving technical issues swiftly, managing a dynamic ticket queue, and collaborating with cross-functional teams to enhance customer experience...
2 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.