Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$269K - $349K *
Lead the charge in multi-domain account management, driving strategic growth and customer engagement through comprehensive product understanding, technical expertise, and collaborative solutions while...
Reposted 1 week ago
Technical Support Engineer - Handler/Prober
$90K - $120K *
Deliver expert technical support for semiconductor handler and prober equipment, solving complex issues to enhance customer satisfaction. Train clients and engineers while managing escalations and lia...
4 weeks ago
$70K - $95K *
Lead the charge in bridging technical expertise with commercial acumen by developing tailored solutions for clients in power generation and distribution. Cultivate vendor relations and drive success t...
3 weeks ago
$100K - $130K *
Join us in overseeing projects from design to deployment for innovative space systems. Drive critical operations support and guide strategic technical initiatives to enhance satellite operations and c...
1 week ago
Field Service Support Engineer (EEP26403)
$75K - $95K *
Deliver technical expertise in warranty support, resolving client issues, and driving improvements for power electronic systems while collaborating with internal teams and suppliers to ensure high-qua...
1 week ago
Consulting Sales Engineer, Remote US
$117K - $234K *
Engineer tailored HVAC solutions by collaborating with sales teams to address customer needs, conducting product demos, and delivering compelling technical proposals, ensuring customer satisfaction an...
Reposted yesterday
Consulting Sales Engineer, Remote US
$117K - $234K *
Join a team that's revolutionizing climate solutions for a sustainable future. Leverage your technical expertise and customer engagement skills to deliver tailored HVAC solutions and elevate client sa...
Reposted yesterday
Consulting Sales Engineer, Remote US
$117K - $234K *
Unlock potential as you collaborate with engineering firms, delivering tailored HVAC solutions. Leverage technical expertise to excel in pre-sales support and foster long-term customer relationships w...
Reposted yesterday
Service Quality Management Lead (VA ESOM)
$100K - $130K *
Lead the development and implementation of service quality frameworks, ensuring compliance with SLAs/SLOs across a large ServiceNow environment while driving continuous improvement and stakeholder eng...
4 days ago
$90K - $130K *
Join a team that's driving innovation in airborne networking systems. Leverage your advanced engineering expertise and experience to support critical technical projects and enhance mission capabilitie...
3 weeks ago
$90K - $130K *
Deliver innovative solutions in systems engineering to support advanced airborne networking. Collaborate within cross-functional teams and ensure reliability across complex mission-critical systems th...
3 weeks ago
Lead, Deployment & Escalation | Chef technique, Déploiement et Support Critique
$90K - $120K *
Join a team that's redefining technical leadership in NG911 solutions. You will oversee advanced deployment initiatives, mentor technical staff, and ensure operational excellence across mission-critic...
6 days ago
Technical Support Engineer - GovCloud (Remote)
$70K - $110K *
Empower customers by providing expert guidance and support in troubleshooting and resolving technical issues, ensuring seamless integration and optimal use of services in a fast-paced, technology-driv...
3 days ago
Engineer 4, Customer Technical Support
$85K - $110K *
Drive technical excellence by supporting customers, leading troubleshooting efforts, and mentoring team members. Collaborate across departments to enhance service quality, while contributing to compre...
2 weeks ago
$70K - $95K *
Champion innovative engineering solutions and enhance client satisfaction through hands-on installation, maintenance, and troubleshooting of complex control systems while ensuring exceptional customer...
Reposted today
$70K - $95K *
Join a dynamic team supporting complex control systems installations, providing critical engineering solutions, and ensuring optimal customer experiences while traveling extensively and adapting to va...
Reposted today
$80K - $110K *
Lead the charge in systems engineering by integrating technical planning with effective analysis and management of program requirements for total systems under new funding initiatives...
4 days ago
$90K - $120K *
Lead the charge in systems engineering for a Missile Defense Agency program, focusing on software architecture and design, team coordination, and innovative technology solutions across multi-disciplin...
Reposted 1 week ago
$70K - $95K *
Lead the charge in delivering exceptional customer support by analyzing and solving engineering challenges for complex control systems, requiring extensive travel and on-site engagement with clients t...
Reposted yesterday
$70K - $95K *
Unlock potential by joining a dynamic team as a Field Service Engineer, where you'll analyze and resolve complex control system issues through extensive client interaction and travel. Embrace career g...
Reposted yesterday
Sr. Pre-Sales Systems Engineer, K-12 and Local Government
$146K - $343K *
Deliver exceptional pre-sales support by leveraging your expert knowledge of networking technologies to drive customer satisfaction and sales success in the K-12 and Local Government sectors...
Reposted today
Sr. Pre-Sales Systems Engineer, K-12 and Local Government
$146K - $343K *
Champion pre-sales technical support, delivering innovative networking solutions and driving customer satisfaction for K-12 and Local Government clients through collaboration and expert presentations...
Reposted today
Pre-Sales Technical Solutions Engineer - Cisco
$99K - $155K *
Manage presales engagements, architect Cisco solutions, and guide sales from discovery to close, ensuring alignment with customer needs and lifecycle strategies. Collaborate with teams to deliver inte...
3 weeks ago
Site Reliability Engineer, Customer Systems
$120K - $160K *
Take ownership of the design and delivery of scalable cloud infrastructure, ensuring reliability and security while collaborating with cross-functional teams to implement innovative solutions that enh...
2 weeks ago
$175K - $200K *
Elevate your career as a System Engineer, working across the full lifecycle of system engineering with a mission-focused team. Engage with users and customers while producing essential documentation a...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.