Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$120K - $145K *

Engage as a Microsoft Intune SME to evaluate architecture, drive implementation strategies, and ensure large-scale enterprise mobility support while enhancing governance, performance, and security sta...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$120K *

Lead the engineering and integration of enterprise electronic security systems. Enhance operational effectiveness and cybersecurity. Drive modernization efforts and ensure system performance across di...

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $100K *

Transform the client experience by providing tailored technical solutions. Partner with sales teams to address customer challenges and deliver impactful presentations while championing sustainability...

Reposted today

  •   Less than 5 years exp.  •   Energy & Utilities

$270K - $300K *

Grow your career with a dynamic role that drives enterprise sales strategies and utilizes advanced sales methodologies. Propel technical solutions while navigating complex organizations to exceed sale...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize end-to-end engineering solutions by providing expert support for DISN projects. Leverage your experience to ensure mission success through planning, analysis, and integrated solutions across...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Take ownership of enhancing enterprise applications by developing, troubleshooting, and maintaining robust solutions within a dynamic team, contributing to critical business functions while driving sy...

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining IT reliability by leveraging your expertise in DevSecOps. Collaborate with government agencies to solve complex challenges and enhance systems using innovative technologi...

Ottawa, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Grow your career as you engage in innovative DevSecOps solutions, leveraging your 10+ years of IT experience and problem-solving skills in a dynamic, high-impact environment while supporting a crucial...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic engineering team to deliver innovative hardware solutions, manage specifications, evaluate vendor quotations, and ensure compliance—all while driving improvements in performance and eff...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$85K - $95K *

Build strong relationships as you guide high-volume enterprise clients through technical onboarding, serve as their trusted advisor, and optimize their satisfaction and deliverability outcomes while d...

Ottawa, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K *

Transform client network experiences by delivering comprehensive support in router, switch, and firewall configurations. Drive collaboration with team and clients to solve complex issues and enhance s...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Deliver high-impact improvements in Construction and Engineering by leading design thinking initiatives, assessing feasibility, and implementing scalable solutions for digitization and operational eff...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$77K - $147K *

Play a key role in enterprise application support by monitoring, troubleshooting, and resolving incidents to optimize performance and ensure service reliability across critical business applications a...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$77K - $147K *

Transform business outcomes by providing Tier 2 technical expertise for critical application support. Collaborate across teams to resolve incidents, improve system performance, and ensure reliability...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join our dynamic team as you troubleshoot and resolve Transport & IP issues, providing essential technical support in a collaborative environment while engaging directly with customers to ensure their...

Montreal, QCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$160K - $214K *

Unlock your potential by serving as a trusted technical advisor to strategic enterprise customers, driving solutions in networking and security for a global audience while collaborating closely with p...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $214K *

Bring your expertise to a dynamic role focused on technical leadership and customer advocacy within our Security Service Edge portfolio. Collaborate with engineering and strategic customers to solve c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a team that's committed to enhancing cybersecurity measures to protect vital information systems, ensuring resilience and compliance while supporting critical missions with advanced monitoring an...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in enhancing cybersecurity posture through validating, verifying, and supporting operations for Navy systems, employing automation in software testing, and ensuring compliance with sec...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Contribute to advanced cybersecurity projects by leading the systems engineering lifecycle for cyberspace capabilities, integrating diverse data sources to enhance decision-making and operational effi...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead and advance complex computer systems engineering projects, providing expertise in design, integration, testing, and sustainment for defense applications throughout the full system lifecycle...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a team that's dedicated to advancing weapon and combat systems through expert systems engineering. Contribute across the full lifecycle, ensuring mission-critical systems are reliable, interopera...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $110K *

Advance your career with a dynamic role in systems engineering and configuration management, supporting complex weapon systems and driving documentation integrity throughout their life-cycle...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $110K *

Support the lifecycle management of complex engineering systems by maintaining documentation, managing configurations, and ensuring data integrity throughout production. Collaborate with teams to upho...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$63K - $99K *

Champion exceptional user support by resolving technical issues swiftly, managing a dynamic ticket queue, and collaborating with cross-functional teams to enhance customer experience...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.