Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$269K - $349K *

Lead the charge in multi-domain account management, driving strategic growth and customer engagement through comprehensive product understanding, technical expertise, and collaborative solutions while...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Deliver expert technical support for semiconductor handler and prober equipment, solving complex issues to enhance customer satisfaction. Train clients and engineers while managing escalations and lia...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Lead the charge in bridging technical expertise with commercial acumen by developing tailored solutions for clients in power generation and distribution. Cultivate vendor relations and drive success t...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $130K *

Join us in overseeing projects from design to deployment for innovative space systems. Drive critical operations support and guide strategic technical initiatives to enhance satellite operations and c...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$75K - $95K *

Deliver technical expertise in warranty support, resolving client issues, and driving improvements for power electronic systems while collaborating with internal teams and suppliers to ensure high-qua...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$117K - $234K *

Engineer tailored HVAC solutions by collaborating with sales teams to address customer needs, conducting product demos, and delivering compelling technical proposals, ensuring customer satisfaction an...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Technical Services

$117K - $234K *

Join a team that's revolutionizing climate solutions for a sustainable future. Leverage your technical expertise and customer engagement skills to deliver tailored HVAC solutions and elevate client sa...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Technical Services

$117K - $234K *

Unlock potential as you collaborate with engineering firms, delivering tailored HVAC solutions. Leverage technical expertise to excel in pre-sales support and foster long-term customer relationships w...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Lead the development and implementation of service quality frameworks, ensuring compliance with SLAs/SLOs across a large ServiceNow environment while driving continuous improvement and stakeholder eng...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $130K *

Join a team that's driving innovation in airborne networking systems. Leverage your advanced engineering expertise and experience to support critical technical projects and enhance mission capabilitie...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $130K *

Deliver innovative solutions in systems engineering to support advanced airborne networking. Collaborate within cross-functional teams and ensure reliability across complex mission-critical systems th...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Join a team that's redefining technical leadership in NG911 solutions. You will oversee advanced deployment initiatives, mentor technical staff, and ensure operational excellence across mission-critic...

6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$70K - $110K *

Empower customers by providing expert guidance and support in troubleshooting and resolving technical issues, ensuring seamless integration and optimal use of services in a fast-paced, technology-driv...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $110K *

Drive technical excellence by supporting customers, leading troubleshooting efforts, and mentoring team members. Collaborate across departments to enhance service quality, while contributing to compre...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$70K - $95K *

Champion innovative engineering solutions and enhance client satisfaction through hands-on installation, maintenance, and troubleshooting of complex control systems while ensuring exceptional customer...

Reposted today

  •   Less than 5 years exp.  •   Technical Services

$70K - $95K *

Join a dynamic team supporting complex control systems installations, providing critical engineering solutions, and ensuring optimal customer experiences while traveling extensively and adapting to va...

Reposted today

  •   Less than 5 years exp.  •   Technical Services

$80K - $110K *

Lead the charge in systems engineering by integrating technical planning with effective analysis and management of program requirements for total systems under new funding initiatives...

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $120K *

Lead the charge in systems engineering for a Missile Defense Agency program, focusing on software architecture and design, team coordination, and innovative technology solutions across multi-disciplin...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$70K - $95K *

Lead the charge in delivering exceptional customer support by analyzing and solving engineering challenges for complex control systems, requiring extensive travel and on-site engagement with clients t...

Reposted yesterday

  •   Less than 5 years exp.  •   Technical Services

$70K - $95K *

Unlock potential by joining a dynamic team as a Field Service Engineer, where you'll analyze and resolve complex control system issues through extensive client interaction and travel. Embrace career g...

Reposted yesterday

  •   Less than 5 years exp.  •   Technical Services

$146K - $343K *

Deliver exceptional pre-sales support by leveraging your expert knowledge of networking technologies to drive customer satisfaction and sales success in the K-12 and Local Government sectors...

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$146K - $343K *

Champion pre-sales technical support, delivering innovative networking solutions and driving customer satisfaction for K-12 and Local Government clients through collaboration and expert presentations...

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$99K - $155K *

Manage presales engagements, architect Cisco solutions, and guide sales from discovery to close, ensuring alignment with customer needs and lifecycle strategies. Collaborate with teams to deliver inte...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $160K *

Take ownership of the design and delivery of scalable cloud infrastructure, ensuring reliability and security while collaborating with cross-functional teams to implement innovative solutions that enh...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $200K *

Elevate your career as a System Engineer, working across the full lifecycle of system engineering with a mission-focused team. Engage with users and customers while producing essential documentation a...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.