Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$80K - $125K *
Lead the charge in driving technology sales by building relationships with enterprise clients. Utilize innovative IT solutions to address challenges while expanding existing accounts and fostering new...
4 days ago
$80K - $125K *
Drive technology solutions that transform businesses by building relationships with clients across diverse industries. Leverage innovative services to solve complex IT challenges and achieve growth th...
4 days ago
$80K - $125K *
Pioneer innovative tech solutions by developing strategic sales plans that engage Mid-Tier and Fortune 1000 clients. Lead efforts in driving growth, managing relationships, and collaborating with manu...
4 days ago
$230K - $240K *
Collaborate with a skilled team to integrate, manage, and analyze data across diverse enterprise systems while enhancing security and system performance in complex network environments...
2 weeks ago
$125K - $150K *
Join a pivotal role in establishing a comprehensive sales enablement system, aligning teams on methodologies, and driving the productivity of sellers and sales leaders through innovative training and...
2 weeks ago
$110K - $130K *
Architect innovative identity solutions that enhance security, drive compliance, and streamline automation across complex integrations. Collaborate with diverse teams to innovate identity architecture...
Yesterday
$95K - $115K *
Unlock the potential of cybersecurity by enhancing defense measures and safeguarding vital infrastructures. Join us to proactively assess vulnerabilities, implement strategic remediations, and ensure...
3 weeks ago
$108K - $125K *
Lead the charge in designing and implementing robust cybersecurity solutions by developing SIEM capabilities, validating security measures, and addressing system vulnerabilities to protect agency info...
1 week ago
Forward Deployed Engineer/Chief Role
$150K - $180K *
Transform how businesses leverage AI by building innovative, agentic systems. Collaborate with cross-functional teams to design effective workflows and evaluation pipelines, ensuring alignment with re...
3 weeks ago
Site Reliability Engineer ELH - OneIT - Rochester, MN - 2027
$80K - $95K *
Unlock your potential as you support enterprise IT systems and drive automation initiatives. Join a collaborative team focused on reliability engineering, where you'll enhance your skills while managi...
1 week ago
Senior Systems Engineer - Site Reliability Engineering
$110K - $130K *
Drive innovation in rental systems as a Senior Systems Engineer, leveraging your expertise to enhance operations and support strategic initiatives. Collaborate with diverse teams to ensure seamless pe...
1 week ago
$80K - $95K *
Join a dynamic team as you estimate and budget innovative fire and security solutions. Collaborate across departments, analyze project needs, and drive efficiency in cost management to deliver excepti...
2 weeks ago
Senior Operations Reliability Engineer - IAM
$92K - $120K *
Take ownership of enterprise identity services to ensure secure, seamless access for a global workforce. Drive operational excellence in IAM systems while leveraging data-driven insights to enhance pr...
3 days ago
$180K - $215K *
Shape customer journeys by acting as a trusted technical advisor. Drive platform adoption and demonstrate value across enterprise environments while collaborating cross-functionally to align solutions...
Reposted 3 weeks ago
Senior Field Technical Services Engineer
$98K - $144K *
Drive customer-centric solutions by leading technical initiatives across diverse project frameworks, engaging with stakeholders to translate needs into impactful results, while enhancing Syensqo's por...
5 days ago
Technical Product Support (TPS) Engineer III - (E3)
$96K - $132K *
Drive customer satisfaction by delivering technical support and system performance insights. Collaborate with engineering to ensure effective installation, operation, and improvement of hardware and s...
5 days ago
Sales Engineer - Eastern Canada
$138K - $198K *
Optimize the customer experience by delivering tailored technical solutions, guiding evaluations, and transforming challenges into measurable outcomes, while thriving in a dynamic, customer-focused en...
2 weeks ago
$123K - $154K *
Drive plant reliability by enhancing equipment uptime and leading initiatives for operational stability. Collaborate on projects, support compliance, and act as SME to foster a culture of safety and e...
Reposted 4 days ago
$215K - $358K *
Lead the design and delivery of cutting-edge technological solutions in a dynamic environment. Collaborate on AI/ML data center networking projects while supporting pre-sales and post-sales initiative...
6 days ago
$137K - $228K *
Unlock customer potential by leveraging high-speed digital and optical technologies. As a key technical resource, you will influence sales through expert demonstrations, tailored solutions, and collab...
1 week ago
$162K - $270K *
Join a team that's focused on delivering high-speed digital and optical solutions. As a key technical resource, you will collaborate closely with sales, demonstrating products while addressing custome...
1 week ago
Software Integration Engineer 3 (On-Call) - Linux/Bash/Python/Docker/Kubernetes/Helm/Grafana/Jira
$130K - $270K *
Join a team that's dedicated to ensuring high-performance Kubernetes clusters while leveraging Linux infrastructure. Drive platform reliability, scalability, and security compliance to support mission...
4 weeks ago
Software Integration Engineer 3 (On-Call) - Linux/Bash/Python/Docker/Kubernetes/Helm/Grafana/Jira
$130K - $270K *
Advance your career by supporting high-performance Kubernetes clusters in a secure PaaS environment. Ensure platform reliability and security compliance while optimizing cluster performance for missio...
4 weeks ago
Senior Solutions Engineer - Cybersecurity
$100K - $120K *
Drive customer success by advising on cybersecurity solutions, optimizing threat detection, and enhancing overall security posture. Collaborate with cross-functional teams to boost customer engagement...
2 weeks ago
Senior Sales System Engineer 2-Ter
$76K - $115K *
Accelerate progress at driving technical sales solutions, collaborating with sales teams and customers to implement complex products. Lead system design, enhance processes and ensure seamless customer...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.