Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$165K - $241K *

Deliver leadership and oversight for a talented SRE team, ensuring FedRAMP compliance and operational excellence while collaborating across functions to enhance security and infrastructure management...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $241K *

Lead and inspire a talented team to maintain and expand FedRAMP-compliant infrastructure, ensuring excellence in security and operations while collaborating closely with cross-functional teams for str...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$134K - $241K *

Elevate your career as a System Engineer by implementing SAFe methodologies, facilitating cross-functional teams, and optimizing cybersecurity solutions to combat emerging threats in a dynamic environ...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$134K - $241K *

Champion a culture of agile excellence as you lead systems engineering efforts, optimize delivery ecosystems, and drive collaboration across teams to enhance mission success and mitigate risks in a dy...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$114K - $190K *

Champion operational reliability and performance of enterprise AI systems. Drive incident response, optimize observability, and ensure high availability across cloud and classified environments while...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$86K - $118K *

Optimize the Windows endpoint environment through automation and management of devices, patching, and support activities. Collaborate with teams to enhance user experience using industry-leading tools...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $110K *

Elevate your career by developing essential systems that enhance situational awareness and control capabilities. Collaborate with diverse teams to transform requirements into actionable solutions in a...

1 month ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$146K - $343K *

Join a team that's redefining networking solutions! Collaborate with customers and partners as a trusted advisor, driving technical strategy and enabling success. Shape innovative solutions and suppor...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Join a team that's committed to excellence as a Technical Lead, overseeing major incidents, mentoring engineers, and enhancing customer onboarding experiences through innovative problem-solving and le...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Serve as the key architect for deploying and optimizing enterprise VMware solutions, enhancing system performance and security for the Department of State's modernization efforts in a collaborative te...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $150K *

Grow your career with a role supporting strategic technical advisory in networking. Engage with marquee accounts, drive automation, and optimize customer operations while positioning Arista's innovati...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$144K - $245K *

Join a team that's transforming customer cloud journeys by delivering expert SAP solutions, ensuring stability, and fostering innovation. Collaborate with diverse stakeholders to optimize technology l...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$200K - $220K *

Unlock potential by leading the design, integration, and operational success of critical communications systems, ensuring optimal performance and reliability across complex enterprise environments wit...

Today

  •   15+ years exp.  •   Aerospace & Defense

$150K - $180K *

Unlock the potential of enterprise sales by driving technical presales processes. Engage with senior stakeholders, influence product development, and lead innovative solutions to enhance global financ...

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$85K - $120K *

Shape the future of executive engagements by ensuring flawless technical operations at our Executive Briefing Center. Collaborate with leadership to deliver tailored tech solutions that enhance client...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Join a team that's at the forefront of photonics, providing expertise in advanced optical technologies and high-speed communication solutions to enhance customer development projects and drive sales g...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$146K - $174K *

Drive efficiency by leading ServiceNow implementation efforts, engaging with technical and business stakeholders to optimize processes, and ensuring successful project delivery through detailed requir...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $115K *

Empower impactful ServiceNow implementations through strategic leadership and client engagement. Drive solutions from scoping to delivery while enhancing operational efficiencies and ensuring post-imp...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$240K - $250K *

Drive the end-to-end integration of mission-critical systems, ensuring interoperability and operational success across diverse environments while providing senior technical leadership and mentoring to...

Today

  •   15+ years exp.  •   Aerospace & Defense

$77K - $139K *

Empower enterprise clients by cultivating relationships and driving sales of wireless solutions. Showcase your expertise in solution-based selling and account management to enhance market presence and...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$73K - $122K *

Join a team that's responsible for delivering top-tier calibration services for RF test equipment, ensuring precision and reliability in critical engineering environments while fostering strong custom...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $110K *

Join a team that's driving sales and developing strategies for market growth by engaging with key clients and leveraging innovative solutions to enhance customer value and product adoption within the...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$70K - $95K *

Support our sales team by delivering effective solutions for complex flow control and process automation applications. Collaborate with customers and engineering teams to troubleshoot and implement re...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $120K *

Accelerate progress at our capital construction projects by providing field engineering expertise. Collaborate on construction closeout and turnover documentation while ensuring project requirements a...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$189K - $271K *

Grow your career with a leader in coherent optical transceivers, where you'll lead embedded CPU code development and architect complex optical systems. Collaborate with engineering teams to drive soft...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.