Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $120K *

Empower clients to overcome engineering challenges with cutting-edge simulation tools. Collaborate closely with cross-functional teams while providing technical support, coding solutions, and enhancin...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $200K *

Serve as the key architect for deploying and optimizing enterprise VMware solutions, enhancing system performance and security for the Department of State's modernization efforts in a collaborative te...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$78K - $117K *

Join us to drive the execution of technology strategies that meet customer needs and enhance competitive positioning. Collaborate with sales teams and technical experts to deliver impactful solutions...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$75K - $95K *

Transform customer experience by swiftly resolving complex technical issues. Join our team as you support various departments, manage escalations, and deliver high-quality incident resolutions to enha...

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$102K - $173K *

Transform customer engagement by leading technical solutions that enable partner success in a dynamic environment. Collaborate cross-functionally to design innovative solutions that drive results and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Lead the charge in delivering exceptional technical support and troubleshooting complex mechanical issues, ensuring client satisfaction while collaborating with the development team to enhance product...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$104K - $166K *

Champion cybersecurity excellence by engineering advanced endpoint security solutions supporting critical DoD operations. Drive compliance with Zero Trust frameworks, enhance threat detection, and aut...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$69K - $101K *

Lead the charge in delivering expert technical support for innovative power and connectivity solutions, enhancing customer satisfaction through troubleshooting and effective communication in a dynamic...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$109K - $192K *

Drive innovation within agile teams by designing and verifying systems engineering requirements while leveraging advanced MBSE tools. Collaborate on architecture and trade studies to ensure successful...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$147K - $183K *

Pioneer customer solutions as a Senior Sales Engineer, driving technical evaluations and custom configurations while delivering impactful product presentations and navigating complex challenges in a c...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in providing comprehensive systems engineering support for an Enterprise Functional Team, enhancing architecture, risk management, testing, and configuration control across diverse tas...

2 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$129K - $170K *

Drive innovative security solutions for radio systems, leading technical investigations and systemization efforts to enhance robust security features and compliance, while fostering collaboration acro...

Ottawa, ONHybrid

Reposted 2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $150K *

The Launch Systems Engineer at IESE Solutions will support the execution of launch integration efforts for the US Space Force. This role involves providing technical and program management support, ma...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$102K - $173K *

Transform customer engagement by crafting advanced solution designs that meet complex requirements. Leverage technical expertise and leadership to mentor others while collaborating with partners to dr...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$102K - $173K *

Champion innovative technical solutions, collaborating with partners to design effective strategies for customer engagement and success, while mentoring junior engineers and maintaining industry certi...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $173K *

Lead the charge in technical solution design and partner engagement, ensuring customer success through innovative strategies and effective communication while supporting the development and mentorship...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$102K - $173K *

Lead the charge in delivering complex technical solutions for partners, driving customer engagement and solution design excellence. Collaborate closely with sales teams to analyze needs and foster suc...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $130K *

Transform complex systems into reliable solutions by leveraging extensive technical expertise, collaborating with cross-functional teams, and guiding the full system lifecycle to enhance the operation...

Reposted 5 days ago

  •   15+ years exp.  •   Aerospace & Defense

$100K - $130K *

Play a key role in connecting enterprise customers with tailored technical solutions, guiding them through evaluations and integrations, while collaborating across teams to ensure success and foster a...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Partner with us to enhance information security across multiple projects. You will analyze, design, and communicate enterprise security strategies while collaborating with various teams to mitigate ri...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Champion UC field support operations across the Southeast, ensuring optimal deployment and technical support for conferencing equipment while mentoring a skilled team and enhancing client engagement...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $130K *

Elevate your career by ensuring the reliability and performance of complex systems. As part of a dynamic team, you will enhance the operational readiness of high-scale compute platforms while facilita...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Explore opportunities as a Zero Trust Systems Engineer, providing vital technical support and systems engineering expertise to enhance ICAM products and implement Zero Trust security across various en...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Support system performance monitoring and analysis, develop integration requirements, and enhance documentation efforts while addressing technical issues and optimizing efficiency across platforms in...

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Optimize operations by implementing automated solutions to drive efficiency in site reliability. Leverage your cloud engineering and scripting skills to enhance system performance while reducing toil...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.