Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Technical Support Engineer
$90K - $120K *
Empower clients to overcome engineering challenges with cutting-edge simulation tools. Collaborate closely with cross-functional teams while providing technical support, coding solutions, and enhancin...
3 weeks ago
$160K - $200K *
Serve as the key architect for deploying and optimizing enterprise VMware solutions, enhancing system performance and security for the Department of State's modernization efforts in a collaborative te...
Reposted 1 week ago
$78K - $117K *
Join us to drive the execution of technology strategies that meet customer needs and enhance competitive positioning. Collaborate with sales teams and technical experts to deliver impactful solutions...
Reposted 6 days ago
2405.0218 - Technical Support Engineer Tier 2
$75K - $95K *
Transform customer experience by swiftly resolving complex technical issues. Join our team as you support various departments, manage escalations, and deliver high-quality incident resolutions to enha...
6 days ago
Sr Technical Solutions Engineer - IBM Software
$102K - $173K *
Transform customer engagement by leading technical solutions that enable partner success in a dynamic environment. Collaborate cross-functionally to design innovative solutions that drive results and...
3 weeks ago
$70K - $95K *
Lead the charge in delivering exceptional technical support and troubleshooting complex mechanical issues, ensuring client satisfaction while collaborating with the development team to enhance product...
6 days ago
SITEC - Cyber Security Engineer (ESS) - MacDill AFB
$104K - $166K *
Champion cybersecurity excellence by engineering advanced endpoint security solutions supporting critical DoD operations. Drive compliance with Zero Trust frameworks, enhance threat detection, and aut...
1 week ago
Technical Support Engineer, Distributed Infrastructure (D-IT)
$69K - $101K *
Lead the charge in delivering expert technical support for innovative power and connectivity solutions, enhancing customer satisfaction through troubleshooting and effective communication in a dynamic...
3 weeks ago
Systems Engineer Staff - EADGE-T Tech Refresh
$109K - $192K *
Drive innovation within agile teams by designing and verifying systems engineering requirements while leveraging advanced MBSE tools. Collaborate on architecture and trade studies to ensure successful...
Yesterday
Sales Engineer, Enterprise - PacNW
$147K - $183K *
Pioneer customer solutions as a Senior Sales Engineer, driving technical evaluations and custom configurations while delivering impactful product presentations and navigating complex challenges in a c...
6 days ago
$120K - $150K *
Lead the charge in providing comprehensive systems engineering support for an Enterprise Functional Team, enhancing architecture, risk management, testing, and configuration control across diverse tas...
2 weeks ago
System Engineer - Radio Security
$129K - $170K *
Drive innovative security solutions for radio systems, leading technical investigations and systemization efforts to enhance robust security features and compliance, while fostering collaboration acro...
Reposted 2 days ago
$120K - $150K *
The Launch Systems Engineer at IESE Solutions will support the execution of launch integration efforts for the US Space Force. This role involves providing technical and program management support, ma...
Reposted 5 days ago
Sr Technical Solutions Engineer - IBM Software
$102K - $173K *
Transform customer engagement by crafting advanced solution designs that meet complex requirements. Leverage technical expertise and leadership to mentor others while collaborating with partners to dr...
3 weeks ago
Sr Technical Solutions Engineer - IBM Software
$102K - $173K *
Champion innovative technical solutions, collaborating with partners to design effective strategies for customer engagement and success, while mentoring junior engineers and maintaining industry certi...
3 weeks ago
Sr Technical Solutions Engineer - IBM Software
$102K - $173K *
Lead the charge in technical solution design and partner engagement, ensuring customer success through innovative strategies and effective communication while supporting the development and mentorship...
3 weeks ago
Sr Technical Solutions Engineer - IBM Software
$102K - $173K *
Lead the charge in delivering complex technical solutions for partners, driving customer engagement and solution design excellence. Collaborate closely with sales teams to analyze needs and foster suc...
3 weeks ago
$90K - $130K *
Transform complex systems into reliable solutions by leveraging extensive technical expertise, collaborating with cross-functional teams, and guiding the full system lifecycle to enhance the operation...
Reposted 5 days ago
Senior Solutions Engineer, Enterprise
$100K - $130K *
Play a key role in connecting enterprise customers with tailored technical solutions, guiding them through evaluations and integrations, while collaborating across teams to ensure success and foster a...
4 days ago
Architecte de sécurité d'entreprise (ASE) / Enterprise Security Architect (ESA)
$80K - $120K *
Partner with us to enhance information security across multiple projects. You will analyze, design, and communicate enterprise security strategies while collaborating with various teams to mitigate ri...
1 week ago
$90K - $120K *
Champion UC field support operations across the Southeast, ensuring optimal deployment and technical support for conferencing equipment while mentoring a skilled team and enhancing client engagement...
1 week ago
$90K - $130K *
Elevate your career by ensuring the reliability and performance of complex systems. As part of a dynamic team, you will enhance the operational readiness of high-scale compute platforms while facilita...
3 weeks ago
Zero Trust Systems Engineer (MW-SE-01.030923)
$100K - $130K *
Explore opportunities as a Zero Trust Systems Engineer, providing vital technical support and systems engineering expertise to enhance ICAM products and implement Zero Trust security across various en...
5 days ago
Systems Engineers - mPower Software Services
$90K - $120K *
Support system performance monitoring and analysis, develop integration requirements, and enhance documentation efforts while addressing technical issues and optimizing efficiency across platforms in...
6 days ago
SRE - Site Reliability Engineer
$100K - $130K *
Optimize operations by implementing automated solutions to drive efficiency in site reliability. Leverage your cloud engineering and scripting skills to enhance system performance while reducing toil...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.