Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$80K - $125K *

Lead the charge in driving technology sales by building relationships with enterprise clients. Utilize innovative IT solutions to address challenges while expanding existing accounts and fostering new...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $125K *

Drive technology solutions that transform businesses by building relationships with clients across diverse industries. Leverage innovative services to solve complex IT challenges and achieve growth th...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $125K *

Pioneer innovative tech solutions by developing strategic sales plans that engage Mid-Tier and Fortune 1000 clients. Lead efforts in driving growth, managing relationships, and collaborating with manu...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$230K - $240K *

Collaborate with a skilled team to integrate, manage, and analyze data across diverse enterprise systems while enhancing security and system performance in complex network environments...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$125K - $150K *

Join a pivotal role in establishing a comprehensive sales enablement system, aligning teams on methodologies, and driving the productivity of sellers and sales leaders through innovative training and...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Architect innovative identity solutions that enhance security, drive compliance, and streamline automation across complex integrations. Collaborate with diverse teams to innovate identity architecture...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock the potential of cybersecurity by enhancing defense measures and safeguarding vital infrastructures. Join us to proactively assess vulnerabilities, implement strategic remediations, and ensure...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $125K *

Lead the charge in designing and implementing robust cybersecurity solutions by developing SIEM capabilities, validating security measures, and addressing system vulnerabilities to protect agency info...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Transform how businesses leverage AI by building innovative, agentic systems. Collaborate with cross-functional teams to design effective workflows and evaluation pipelines, ensuring alignment with re...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock your potential as you support enterprise IT systems and drive automation initiatives. Join a collaborative team focused on reliability engineering, where you'll enhance your skills while managi...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive innovation in rental systems as a Senior Systems Engineer, leveraging your expertise to enhance operations and support strategic initiatives. Collaborate with diverse teams to ensure seamless pe...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team as you estimate and budget innovative fire and security solutions. Collaborate across departments, analyze project needs, and drive efficiency in cost management to deliver excepti...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$92K - $120K *

Take ownership of enterprise identity services to ensure secure, seamless access for a global workforce. Drive operational excellence in IAM systems while leveraging data-driven insights to enhance pr...

Toronto, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $215K *

Shape customer journeys by acting as a trusted technical advisor. Drive platform adoption and demonstrate value across enterprise environments while collaborating cross-functionally to align solutions...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $144K *

Drive customer-centric solutions by leading technical initiatives across diverse project frameworks, engaging with stakeholders to translate needs into impactful results, while enhancing Syensqo's por...

5 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$96K - $132K *

Drive customer satisfaction by delivering technical support and system performance insights. Collaborate with engineering to ensure effective installation, operation, and improvement of hardware and s...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$138K - $198K *

Optimize the customer experience by delivering tailored technical solutions, guiding evaluations, and transforming challenges into measurable outcomes, while thriving in a dynamic, customer-focused en...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$123K - $154K *

Drive plant reliability by enhancing equipment uptime and leading initiatives for operational stability. Collaborate on projects, support compliance, and act as SME to foster a culture of safety and e...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$215K - $358K *

Lead the design and delivery of cutting-edge technological solutions in a dynamic environment. Collaborate on AI/ML data center networking projects while supporting pre-sales and post-sales initiative...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$137K - $228K *

Unlock customer potential by leveraging high-speed digital and optical technologies. As a key technical resource, you will influence sales through expert demonstrations, tailored solutions, and collab...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$162K - $270K *

Join a team that's focused on delivering high-speed digital and optical solutions. As a key technical resource, you will collaborate closely with sales, demonstrating products while addressing custome...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $270K *

Join a team that's dedicated to ensuring high-performance Kubernetes clusters while leveraging Linux infrastructure. Drive platform reliability, scalability, and security compliance to support mission...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$130K - $270K *

Advance your career by supporting high-performance Kubernetes clusters in a secure PaaS environment. Ensure platform reliability and security compliance while optimizing cluster performance for missio...

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Drive customer success by advising on cybersecurity solutions, optimizing threat detection, and enhancing overall security posture. Collaborate with cross-functional teams to boost customer engagement...

Ottawa, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$76K - $115K *

Accelerate progress at driving technical sales solutions, collaborating with sales teams and customers to implement complex products. Lead system design, enhance processes and ensure seamless customer...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.