Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$120K - $150K *

Tackle the challenge of leading customer success initiatives for Enterprise and Mid-Market segments. You'll drive retention and growth, building scalable processes and a dedicated team culture focused...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Shape the future of customer success by leading and expanding a dynamic team responsible for account management, implementation, and support, driving impressive retention rates as the company scales...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Deliver exceptional customer experiences by leading multi-functional teams for retention and expansion, driving strategic initiatives, and integrating AI solutions to enhance service models in a fast...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $200K *

Accelerate growth by leading Customer Success strategies, driving retention and expansion across multi-functional teams, and optimizing the customer journey from activation to renewal, representing th...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $130K *

Drive client success by leading a team focused on client satisfaction, retention, and growth. Develop innovative strategies, programs, and best practices to enhance client relationships and ensure lon...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $150K *

Lead a high-performing Enterprise Customer Success team, driving retention and growth. Partner cross-functionally to optimize strategy and processes, ensuring valuable customer experiences and success...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead Customer Success & Onboarding efforts to enhance client satisfaction, streamline processes, and elevate team performance. Own strategic accounts and build efficient systems that drive product ado...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$159K - $229K *

Champion customer success by developing strategic account plans that enhance value and drive growth, collaborating closely with enterprise clients to optimize their use of technology solutions while e...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Shape the future of customer success by driving seamless transitions from POC to full rollout, ensuring client satisfaction through strategic project management and effective stakeholder collaboration...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$171K - $273K *

Lead customer success initiatives for high-impact accounts, aligning Salesforce capabilities with client goals. Drive measurable ROI and maintain platform stability through strategic relationships and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $273K *

Shape the future of customer success by leading strategic initiatives that align client goals with cutting-edge solutions. Foster executive relationships to drive innovation and ensure measurable outc...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $273K *

Transform strategic customer partnerships by aligning business goals with Salesforce solutions. Drive ROI through advocacy, risk management, and cross-team collaboration to enhance enterprise customer...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $95K *

Champion customer success by building strategic relationships, ensuring smooth onboarding, and maximizing product adoption. Leverage your SaaS expertise to drive retention, growth, and advocacy across...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$70K - $95K *

Elevate your career by driving customer success and advocacy for key accounts. Build trusted relationships and ensure customers gain maximum value from their investment while collaborating with variou...

Ottawa, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Shape the future of workforce strategies as a strategic partner to senior leaders. Lead a team in developing cohesive talent plans, advising on people implications in mission-critical domains, and dri...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Lead the charge in shaping people strategy for a globally distributed infrastructure team, acting as a trusted advisor to executives while driving organizational effectiveness and talent development a...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $120K *

Transform customer journeys by managing post-sales success and implementation. Leverage your expertise to foster strong relationships, guide usage expansion, and advocate for clients between teams, en...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Empower customer success by driving relationships, adoption, and strategic alignment with key accounts. Leverage insights to enhance value realization and ensure customer satisfaction through proactiv...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Join a team that's dedicated to enhancing customer relationships, driving success, and ensuring seamless service delivery across multiple accounts. Embrace the opportunity to foster collaboration and...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Join a team that's shaping Customer Success by leading a skilled group focused on enhancing client engagement across diverse account tiers while utilizing data-driven insights to foster retention and...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $95K *

Champion the evolution of our adtech solutions, driving value through strategic relationships and seamless campaign execution, while leveraging innovation to enhance user experience for clients and pa...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Transform customer success by guiding users to adopt and excel with our SaaS products. Own the onboarding experience, resolve issues proactively, and share insights to refine offerings for educators a...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Lead a dynamic team of Customer Success Specialists to enhance member engagement and retention. Drive performance excellence through coaching, strategic initiatives, and cross-functional collaboration...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$146K - $213K *

Transform customer success through strategic leadership and operational excellence, guiding a high-performing team to enhance customer experiences and foster long-term growth while collaborating cross...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$146K - $213K *

Lead, develop, and oversee a high-performing Customer Success team to enhance customer experiences, drive retention, and facilitate long-term growth through strategic initiatives and effective collabo...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.