Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$130K - $150K *

Elevate client success by leading a dynamic team to deliver innovative solutions, ensuring seamless execution and strategic alignment with business goals while fostering strong relationships across al...

3 days ago

  •   5 - 7 years exp.  •   Media

$130K - $150K *

Join us to lead client relationships and drive strategic solutions in a dynamic environment. Leverage your expertise to enhance client satisfaction and achieve business objectives while managing a tal...

3 days ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Partner with us to lead the development of a customer engagement strategy that enhances relationships with healthcare professionals and strategic partners, driving impactful collaboration across multi...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $135K *

Shape our external communications strategy by leading PR efforts, managing social media, and collaborating with cross-functional teams to enhance brand visibility and engagement. Bring creativity and...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $210K *

Lead demand generation initiatives to drive qualified opportunities and customer engagement. Oversee marketing operations, events, and account-based strategies to enhance pipeline growth and foster a...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$158K - $270K *

Lead the charge in building a global AI partner enablement program, designing certification paths and training tracks to enhance partner capabilities and drive revenue growth across diverse regions an...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$165K - $175K *

Champion strategic people initiatives by advising leadership, crafting executive communications, and leveraging analytics to drive organizational effectiveness and accountability across the People fun...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$147K - $232K *

Engage with key health-plan relationships to drive revenue retention and growth. Oversee a strategic portfolio, leveraging analytics and executive relationships to enhance member access and operationa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Inspire and lead our communications strategy, shaping narratives in law and tech. Collaborate with executives to enhance brand authority and media presence, driving impactful PR initiatives and though...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $140K *

Lead the charge in enhancing our Partner ecosystem by managing relationships and driving growth initiatives. Oversee onboarding, operations, and support for System Integrators while implementing autom...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $165K *

Elevate client success through innovative media strategies, team leadership, and data-driven insights. Collaborate with stakeholders to ensure efficient workflows and deliver high-quality, integrated...

Reposted yesterday

  •   5 - 7 years exp.  •   Media

$179K - $248K *

Lead the charge in operationalizing strategy and driving cross-division initiatives. Collaborate with senior stakeholders to enhance efficiency and client satisfaction in a fast-paced corporate travel...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $190K *

Drive growth by optimizing customer journeys and funnel strategies, enhancing acquisition and expansion efforts. Collaborate cross-functionally to influence outcomes and leverage data insights for imp...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$307K - $461K *

Transform the global MSP ecosystem by leading a dynamic Partner Development team, driving revenue growth and enhancing partner relationships across a strategic security product portfolio for SMBs worl...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Transform your career by leading a dynamic Pre-Sales team across North America. Drive customer engagement and value while collaborating with Sales and Product teams to enhance our market presence and...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$146K - $282K *

Lead impactful marketing strategies to drive B2B and B2C growth, enhance brand awareness, and optimize performance in a two-sided marketplace, fostering cross-functional collaboration and data-driven...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$146K - $282K *

Drive transformative B2B and B2C marketing strategies that enhance brand presence and user engagement across our dual marketplace. Lead a high-performing team, optimize multi-channel acquisition, and...

Salt Lake City, UTRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Join a dynamic team to lead growth analytics, transforming data into actionable insights that drive revenue and enhance business performance across North American Insurance. Build and mentor a high-pe...

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Lead the charge in applied analytics for growth and placement, transforming data into actionable insights that drive measurable revenue outcomes. Build and manage a high-performing team while scaling...

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$164K - $246K *

Lead the charge in optimizing operational processes and training within Development, ensuring efficiency, compliance, and continuous improvement through standardized practices and effective stakeholde...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead and coordinate business development, customer relations, and quality management activities to enhance private pay services, ensuring operational excellence and growth in a dynamic healthcare envi...

4 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$231K - $347K *

Lead the Regional Customer Director team to enhance KEE advocacy, drive insights, and shape brand strategy across Immunology. Collaborate with stakeholders to develop impactful engagement plans and en...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$136K - $215K *

Lead the charge in enhancing enterprise customer relationships by managing renewals, identifying risks, and driving engagement strategies. Collaborate across teams to ensure customer value and satisfa...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$310K - $400K *

Champion innovative advertising strategies in Canada, driving revenue growth through strong agency partnerships and cross-functional collaboration while leveraging unique audience insights and market...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$250K - $280K *

Optimize your career with a senior marketing role overseeing go-to-market strategies, product launches, and cross-functional collaboration to impact revenue and market positioning in the healthcare se...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.