Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
$110K - $130K *
Transform customer experiences by leading onboarding, driving adoption, and ensuring success through proactive engagement and technical expertise. Build strong relationships with diverse stakeholders...
3 weeks ago
$110K - $130K *
Join a team that's redefining customer success by driving adoption and value for diverse clients. You'll lead onboarding, build success plans, and engage proactively to ensure customers maximize their...
3 weeks ago
Customer Success Manager - GA - Onsite
$80K - $95K *
Partner with us to enhance customer success by building relationships, driving product adoption, and ensuring satisfaction throughout the customer lifecycle. This role requires strategic engagement an...
4 days ago
Director, Mid-Enterprise Sales, Tri-State
$325K - $375K *
Engage in driving revenue growth by leading a high-performing sales team, developing strategies for customer acquisition, and fostering key relationships in a competitive market. Collaborate cross-fun...
2 weeks ago
Director, Mid-Enterprise Sales, Tri-State
$325K - $375K *
Drive revenue growth by leading a high-performing sales team in the Mid-Enterprise segment. Shape strategies for customer acquisition and market penetration while fostering relationships and collabora...
2 weeks ago
Director, Access Strategy & Marketing
$201K - $251K *
Elevate access strategies and marketing initiatives for oncology products, focusing on non-clinical value propositions. Collaborate cross-functionally to ensure successful product launches and effecti...
Yesterday
Data Cloud Success Architect (U.S. Citizen)
$123K - $186K *
Elevate your career by leveraging your data expertise to drive strategic outcomes for our clients. As a key architect, you'll optimize technical architectures and enhance customer engagement through i...
Reposted 1 week ago
Data Cloud Success Architect (U.S. Citizen)
$123K - $186K *
Empower strategic customers by leveraging your expertise in data and AI. Drive successful outcomes using Data360 to optimize customer engagement, technical architecture, and operational efficiency whi...
Reposted 1 week ago
Data Cloud Success Architect (U.S. Citizen)
$123K - $186K *
Drive innovative data solutions as a Success Architect, leveraging expertise in data analytics to enhance customer engagement and operational efficiency, empowering strategic customers to optimize out...
Reposted 1 week ago
Data Cloud Success Architect (U.S. Citizen)
$123K - $186K *
Optimize customer success through your expertise in Data360 and AI-driven data solutions. Collaborate with stakeholders to enhance technical architecture and drive impactful outcomes for strategic cli...
Reposted 1 week ago
Data Cloud Success Architect (U.S. Citizen)
$147K - $202K *
Unlock potential by driving successful outcomes for strategic customers with your data and analytics expertise. Engage deeply to optimize technical architectures and foster collaborative success throu...
Reposted 1 week ago
$190K - $260K *
Lead and enhance multi-channel Customer Experience operations, ensuring exceptional customer satisfaction and performance metrics across Phone, Email, and Chat. Drive strategic improvements and develo...
Reposted 3 weeks ago
Sr. Director, Media Commerce Sales & Growth | US: Remote
$200K - $250K *
Join a team that's driving revenue growth by expanding strategic partnerships and consultative sales in the commerce sector. You'll develop executive relationships, create tailored solutions, and lead...
3 weeks ago
Sr. Director, Media Commerce Sales & Growth | US: Remote
$200K - $250K *
Advance your career by driving revenue growth and strategic client relationships in a consultative sales role. Leverage your expertise to connect client needs with innovative solutions, ensuring a coo...
3 weeks ago
Assistant Director of Client Services
$95K - $100K *
Help us enhance IT support services by leading our Service Desk operations across multiple campuses, ensuring high-quality, responsive assistance for faculty, staff, and students while fostering a cus...
1 week ago
$180K - $212K *
Drive growth through innovative demand generation strategies, leveraging data and analytics to enhance pipeline performance. Collaborate with cross-functional teams to optimize marketing efforts and l...
4 days ago
Sr. Director, Global Sales & CS Operations
$210K - $280K *
Drive end-to-end Global Sales & Customer Success Operations, enhancing ARR growth through strategic leadership, data-driven insights, and team development across diverse business segments and channels...
1 week ago
Director, Skills & Marketplace Ecosystem
$119K - $186K *
Lead the charge in shaping a skills-powered talent ecosystem, driving strategy and governance for enterprise skills and talent marketplace initiatives that enhance workforce planning and career growth...
Reposted 2 weeks ago
Senior Enterprise Account Lead (Senior Customer Success)
$150K - $180K *
Champion customer success by managing strategic enterprise accounts, ensuring swift onboarding and continued value realization while cultivating relationships with senior leaders to drive renewals and...
Reposted 3 weeks ago
VP, Technology & Data Partnerships
$258K - $340K *
Join a team that's redefining technology and data partnerships. Lead strategic initiatives to enhance product innovation and drive growth through high-impact collaborations with C-suite executives and...
2 weeks ago
Director of Operations Fulfillment
$95K - $115K *
Join a team that's dedicated to optimizing operations fulfillment, ensuring timely shipping, inventory management, and exceptional customer service while leading a dynamic team to achieve operational...
Reposted yesterday
Director of Operations Fulfillment
$75K - $105K *
Lead the charge in optimizing operations fulfillment, ensuring timely shipping, inventory management, and exceptional customer service while developing a high-performing team and maintaining complianc...
2 weeks ago
$150K - $180K *
Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...
2 weeks ago
$150K - $180K *
Join a team that's redefining implementation excellence by leading MiraCloud solutions. Drive client satisfaction, operational success, and profitability while mentoring Project Managers and enhancing...
2 weeks ago
$150K - $180K *
Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...
2 weeks ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.