Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$99K - $126K *

Champion customer satisfaction by leading a high-performing support team, ensuring quality and efficiency in operations. Drive strategic initiatives and manage vendor relationships to enhance the cust...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Shape the future of customer support by leading a dynamic team, ensuring high-quality, responsive service for millions. Drive operational excellence and foster a culture of continuous improvement whil...

1 week ago

  •   8 - 10 years exp.  •   Media

$94K - $141K *

Lead and inspire a high-performing Customer Operations team, ensuring exceptional support experiences for millions. Drive operational excellence, manage vendor relationships, and collaborate with cros...

1 week ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Elevate customer experiences by leading a dynamic team in support operations. Shape strategies, manage vendor relationships, and drive continuous improvement to ensure high-quality, responsive service...

1 week ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Lead and develop a high-performing customer operations team, ensuring exceptional support experiences for millions. Oversee day-to-day operations, manage vendor relationships, and drive continuous imp...

1 week ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Empower customer experiences by leading a dynamic support team, ensuring quality and efficiency in operations. Drive strategic initiatives, manage vendor relationships, and enhance customer satisfacti...

1 week ago

  •   8 - 10 years exp.  •   Media

$83K - $134K *

Shape the future of customer support by leading a dynamic team that ensures exceptional service quality and operational excellence. Drive strategic initiatives, manage vendor relationships, and enhanc...

1 week ago

  •   8 - 10 years exp.  •   Media

$120K - $135K *

Elevate client partnerships by leading strategic initiatives, managing cross-channel teams, and driving growth for diverse accounts. Foster collaboration and deliver exceptional results while navigati...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Shape the future of consumer insights by leading strategic initiatives that transform data into actionable intelligence, enhancing patient experiences and driving organizational growth through collabo...

1 week ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$140K - $200K *

Lead transformative sales enablement initiatives, driving team performance and productivity through strategic execution and innovative technology. Collaborate with leadership to enhance seller effecti...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Transform the Success Enablement landscape by leading global initiatives that drive adoption and ensure sustainable change across Digital Infrastructure projects. Collaborate with stakeholders to achi...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Transform enterprise client relationships by leading revenue growth, strategic account management, and team development across multiple regions. Drive upsell initiatives and ensure client satisfaction...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform enterprise client relationships by leading revenue growth, strategic account management, and team development. Collaborate with senior leadership to enhance upsell opportunities and ensure c...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Advance your career by serving as a strategic partner for clients, ensuring their success and satisfaction through relationship management, operational execution, and performance optimization. Collabo...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K - $150K *

Elevate your career by leading business development efforts in the public sector. Cultivate client relationships, identify growth opportunities, and drive strategic initiatives to enhance the firm's p...

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a team that's driving growth in the public sector by cultivating client relationships and identifying new business opportunities. This leadership role shapes market strategies and strengthens the...

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Transform client relationships by leading a dedicated team and managing a key portfolio. Drive product adoption, enhance satisfaction, and ensure retention through strategic engagement and operational...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$160K - $200K *

Drive customer success by leading technical operations and fostering strong partnerships. Collaborate with executive peers to shape strategy, enhance onboarding, and develop teams globally, ensuring a...

Toronto, ONIn-Person

Today

  •   8 - 10 years exp.  •   Information Technology

$180K - $240K *

Champion a dynamic marketing strategy that drives brand growth and sales ROI. Lead a small team, manage full-funnel marketing efforts, and collaborate closely with product and sales to convert leads i...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$160K - $220K *

Drive marketing strategy and execution to elevate brand awareness and revenue while leading a dynamic team in a growth-focused hardware environment. Collaborate across functions to enhance performance...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$141K - $173K *

Unlock potential by serving as a strategic advisor to enterprise customers, driving value and retention through data-driven insights and problem-solving. Elevate customer success strategies while coll...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$141K - $173K *

Pioneer customer success by managing strategic relationships with enterprise clients, driving measurable value, and enhancing security programs through data-driven insights and collaborative problem-s...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$141K - $173K *

Join a team that's dedicated to enhancing enterprise customer success by managing strategic relationships, driving measurable value, and navigating complex challenges to ensure long-term advocacy and...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $149K *

Join a team that's redefining client success through strategic operations. You'll optimize processes, develop KPIs, and drive cross-functional alignment to ensure long-term client satisfaction in a dy...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Champion the delivery of complex projects by leading cross-functional teams, managing timelines, budgets, and risks. Drive strategic initiatives from inception to completion while mentoring junior pro...

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.