Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$97K - $162K *

Join a team that's transforming client success through tailored solutions, expert guidance, and strategic relationship management to drive optimal adoption and growth in the financial technology lands...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join a dynamic team to drive customer success by designing and implementing technical solutions that enhance platform integration, ensuring measurable outcomes while collaborating across departments t...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Build impactful technical solutions that enhance customer integration with our platform. Collaborate across teams to deliver projects on time and within budget, ensuring clients achieve measurable ope...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$140K - $170K *

Reimagine client partnerships by leading strategic, multi-channel initiatives that drive measurable outcomes. Cultivate executive relationships, optimize performance, and champion data-driven decision...

1 week ago

  •   8 - 10 years exp.  •   Media

$254K - $445K *

Lead the charge in defining and evolving the visual direction of our product portfolio, ensuring a cohesive and modern user experience while integrating AI and accessibility into design practices acro...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$69K - $95K *

Join a team that's redefining research excellence by leading complex custom projects. You'll drive insights for top brands, manage client relationships, and mentor junior researchers while ensuring hi...

Chicago, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$69K - $95K *

Join a team that's dedicated to delivering actionable insights through complex research programs. You'll lead projects from design to delivery, ensuring excellence while collaborating with clients and...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$207K - $310K *

Transform the user experience and change management landscape by leading cohesive strategies that enhance technology adoption and usability, ensuring a seamless Workmate journey across all business te...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Transform operations by leading clinical programs and enhancing quality assurance. Drive collaboration across teams to optimize patient outcomes and ensure compliance while managing practice operation...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$195K - $220K *

Drive the AI transformation of finance and customer management, leading product innovation for cloud ERP solutions. Shape strategy, build a high-performing team, and deliver measurable AI value to enh...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$233K - $330K *

Innovate strategies to enhance market adoption of AI solutions. Lead cross-functional teams to develop compelling value propositions and manage legacy program transitions, ensuring alignment with busi...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Unlock potential by leading strategic initiatives for key enterprise partners. Drive adoption, manage complex programs, and deliver measurable value while engaging with executives and navigating techn...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Transform design leadership by shaping strategies and guiding a global team across Fortune 500 portfolios. Elevate client interactions and foster a thriving culture that drives exceptional digital exp...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead design strategy across Fortune 500 accounts, shaping the future of digital product design globally. Drive innovation, influence client strategy, and cultivate a top-tier design organization while...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Drive the development and execution of impactful experiential events for senior manufacturing leaders, focusing on emerging technologies and industry trends. Collaborate cross-functionally to create e...

Southfield, MIRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$185K - $250K *

Lead the charge in developing innovative health and benefits solutions for high-profile clients. Drive strategic client engagements, manage relationships, and contribute to the evolution of healthcare...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$185K - $250K *

Transform client health and benefits strategies by leading high-impact engagements, driving revenue growth, and fostering relationships. Leverage expertise to innovate solutions and enhance market pre...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$105K - $175K *

Join a dynamic team focused on transforming sales enablement through innovative training programs, guiding teams to exceed goals, and expanding customer relationships in a fast-paced and rewarding env...

4 weeks ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Drive customer success by managing enterprise accounts, ensuring retention and growth through strategic partnerships and data-driven insights. Collaborate cross-functionally to enhance customer experi...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$223K - $307K *

Join a team that's driving strategic financial insights for Americas Sales. Leverage your expertise in FP&A to optimize investments, enhance performance, and support long-term growth in a dynamic, hig...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$400K - $500K *

Drive growth in the Media, Entertainment, Gaming, and Sports sector by leading a high-performing sales team, managing complex sales cycles, and building executive relationships to achieve ambitious re...

Los Angeles, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$97K - $143K *

Transform customer success through strategic coordination and analysis of Energy Transition projects, ensuring seamless execution and visibility across teams while managing multiple priorities and del...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$97K - $143K *

Join our dynamic Energy Transition team to coordinate and analyze projects, ensuring successful execution and visibility into performance metrics while collaborating cross-functionally with stakeholde...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$97K - $143K *

Analyze and coordinate Energy Transition projects, ensuring timely execution and effective communication across teams. Leverage data insights to enhance project performance and customer satisfaction w...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Optimize the global revenue accounting lifecycle, ensuring compliance with ASC 606 while leading high-performing teams. Collaborate cross-functionally to enhance billing, collections, and financial re...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.