Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$110K - $140K *

Take ownership of client media strategies by leading execution, optimization, and reporting efforts. Collaborate across teams, manage resources, and leverage analytics to drive impactful digital marke...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $130K *

Transform product strategy and market development for a medical device portfolio, guiding innovation projects and commercial strategies that drive growth while collaborating with cross-functional team...

Mississauga, ONIn-Person

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead and transform global CRM strategies to enhance engagement and retention. Collaborate with cross-functional teams to optimize campaigns, leveraging data and AI for insights, while driving customer...

Today

  •   5 - 7 years exp.  •   Consumer Technology

$170K - $205K *

Transform supply-side connectivity strategies as you lead multi-functional teams, driving alignment and operational efficiency. Your expertise in technical programs empowers growth and enhances relati...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$186K - $207K *

Lead and execute innovative growth marketing strategies to elevate brand visibility, engage patients, and drive acquisition across multiple channels in a rapidly evolving telehealth landscape...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $207K *

Lead the charge in growing our telehealth services by crafting and executing innovative consumer marketing strategies that enhance patient engagement and build brand equity across all touchpoints...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $95K *

Join a team driving client success through digital solutions, managing relationships and maximizing value across a diverse client portfolio while ensuring product adoption and renewals through proacti...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$250K - $320K *

Unlock the potential of enterprise design by shaping impactful B2B user experiences. Collaborate with product and engineering teams to create data-driven insights that empower HR leaders to make infor...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$230K - $285K *

Lead the charge in designing exceptional Partner Experiences with a focus on B2B interactions, guiding complex data insights into impactful user experiences and driving product strategy through collab...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$250K - $320K *

Lead the design vision for Partner Experience in B2B, translating data into actionable insights for HR executives. Collaborate across teams to shape high-impact, user-centered design solutions that dr...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$230K - $285K *

Advance the design vision for B2B Partner Experience, influencing HR leaders through data-rich interfaces. Collaborate with cross-functional teams to deliver impactful user experiences that drive insi...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $95K *

Join a dynamic team to lead marketing and communications strategies, managing brand integrity and community engagement initiatives while enhancing organizational visibility and mission alignment acros...

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Join a team that's redefining the Marketing Technology landscape. You'll lead multi-year strategies to enhance digital consumer experiences through innovative tech solutions, while collaborating with...

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$77K - $115K *

Transform customer relationships by developing strategic business plans to drive growth, achieve sales objectives, and leverage cross-functional collaboration. Provide exceptional leadership and commu...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$77K - $115K *

Champion customer relationships by driving account performance, crafting business plans, and enhancing collaboration with sales and marketing teams to achieve strategic growth and exceed targets withi...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Inspire strong customer relationships and drive engagement across strategic accounts. Oversee onboarding, monitor performance, and manage escalations to enhance the customer experience, ensuring align...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K *

Grow your career with us as you architect and scale innovative GTM systems. Lead operational excellence while leveraging AI to enhance efficiency across sales, marketing, and customer success teams in...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$125K - $145K *

Lead strategy and team development for paid social campaigns in healthcare. Collaborate across departments to enhance campaign performance and integrate social media into broader marketing strategies...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$199K - $274K *

Join a dynamic team as you lead omnichannel digital strategies for brand launches. You'll design impactful customer experiences using AI to enhance engagement across various channels, ensuring measura...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$231K - $313K *

Champion sales excellence by developing a dynamic training program that enhances field roles, boosts performance, and aligns with business goals to drive commercial success across various channels and...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Transform customer experiences by serving as a trusted advisor, guiding schools through onboarding and driving product adoption for long-term success in a dynamic, collaborative environment...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$192K - $256K *

Execute strategic product management to launch and optimize market-ready solutions, aligning cross-functional teams to drive customer engagement and revenue growth in a fast-paced enterprise environme...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $200K *

Develop and evolve strategic B2B partnerships, fostering collaboration across teams to maximize HBP's platform impact and revenue growth while ensuring strong partner relationships and market alignmen...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K *

Unlock potential by leading territory expansion, forging partnerships, and driving go-to-market initiatives. This hands-on role encompasses strategy, local presence, and building relationships in a dy...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$275K - $292K *

Drive growth by executing innovative commercial strategies in automotive logistics, fostering relationships with OEMs, negotiating high-value contracts, and leading cross-functional teams to enhance o...

6 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.