Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$131K - $197K *

Unlock strategic leadership in Workforce Management, optimizing resource planning across various channels to enhance service delivery and drive performance guarantees in a dynamic contact center envir...

Reposted today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$131K - $197K *

Join a team that's reinventing workforce management by shaping strategies and leading operations in a dynamic contact center environment. Drive optimization through advanced forecasting and ensure exc...

Reposted today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$131K - $197K *

Shape the future of workforce management by leading advanced planning and optimization strategies across service centers, ensuring performance excellence and leveraging cutting-edge AI and automation...

Reposted today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$131K - $197K *

Innovate workforce management strategies to enhance service experience through optimal forecasting, capacity planning, and AI integration in a dynamic contact center environment, ensuring alignment wi...

Reposted today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$131K - $197K *

Transform workforce management strategies and drive operational excellence in a dynamic contact center environment, focusing on advanced planning, forecasting, digital optimization, and AI integration...

Reposted today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$206K - $266K *

Transform sales technology by leading strategic initiatives that enhance agent and consumer experiences. Drive performance, compliance, and budget management across Salesforce CRM and connected techno...

Today

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Drive operational excellence by leading multi-team managers in executing compliant money movement flows. Collaborate cross-functionally to enhance customer experiences while ensuring risk mitigation a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$240K - $263K *

Lead a dynamic team to drive the Payroll business strategy, ensuring financial success and operational excellence. Own the P&L, set commercial direction, and collaborate cross-functionally to achieve...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$240K - $263K *

Drive the Payroll business as a DRI, ensuring revenue growth, margin success, and strategic execution across functions. Lead with ownership, influence, and financial acumen to achieve fiscal commitmen...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $110K *

Champion customer success by managing relationships, driving revenue growth, and ensuring client satisfaction. Collaborate with teams to deliver tailored solutions and foster long-term partnerships wi...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$140K - $160K *

Unlock potential by leading client relationships and cross-functional teams to deliver innovative product strategies and solutions. Drive growth and operational excellence while mentoring talent in a...

Toronto, ONIn-Person

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $250K *

Empower enterprise clients by managing their success trajectory, driving usage, and enhancing their AI solutions. Collaborate cross-functionally while shaping customer outcomes through strategic plann...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$94K - $118K *

Champion client success by managing strategic Enterprise accounts, driving growth through innovative solutions and collaboration. Leverage AI tools to transform workflows and enhance client relationsh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$171K - $273K *

Unlock potential by managing customer relationships to enhance their Salesforce experience, ensuring maximum value through expert guidance and proactive support, while addressing technical needs and d...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Elevate customer success by partnering with organizations to maximize their Salesforce investment. As a trusted advisor, you will foster relationships and ensure value through proactive technical supp...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Accelerate customer success by serving as a strategic partner to enhance value from Salesforce, fostering deep relationships and driving optimal technical and operational health for your clients throu...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Join a team that's dedicated to enhancing customer success on Salesforce. Forge strong relationships, manage major incidents, and optimize platform use to drive business value. Your expertise will emp...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Join a dedicated team as a Customer Success Manager, where you will build strong partnerships with Salesforce customers, ensuring they achieve their business goals and maximize the value of their inve...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Champion customer success by serving as a trusted advisor, optimizing Salesforce implementation, and fostering strong relationships with stakeholders to enhance overall platform value and performance...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$171K - $273K *

Drive customer success by serving as a trusted advisor for Salesforce users, ensuring optimal utilization of resources and partnerships through proactive management, risk assessment, and technical gui...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$230K - $250K *

Grow your career with a dynamic team leading customer success for strategic asset management accounts. Drive measurable value, manage executive relationships, and influence product direction while fos...

Yesterday

  •   8 - 10 years exp.  •   Legal & Accounting

$110K - $130K *

Accelerate progress at a fast-paced, AI-driven company by driving customer success through effective onboarding, adoption, expansion, and renewal, ensuring clients achieve measurable outcomes and real...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$90K - $110K *

Engage with healthcare clients to maximize value from innovative software solutions. Collaborate on onboarding, account health, and usage strategies to enhance customer satisfaction, adoption, and ret...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Join a team that's dedicated to enhancing sales productivity and effectiveness. As a key player in our Go-to-Market Enablement team, you'll shape strategies that empower sales teams to excel and drive...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Transform the sales enablement landscape by leading strategy and training initiatives that empower teams to excel. Collaborate cross-functionally to enhance productivity and drive measurable growth in...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.