Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$85K - $118K *

Join a team that's dedicated to enhancing customer experience in healthcare. Manage relationships, provide training, and secure contract renewals while driving the successful adoption of our SaaS solu...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$76K - $96K *

Join our team to empower customers in maximizing their investment in our hybrid observability platform. Drive adoption, enhance retention, and uncover growth opportunities while cultivating strong par...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$73K - $112K *

Accelerate progress at a fast-paced eCommerce team by owning relationships, identifying growth opportunities, and driving revenue retention while using data to inform strategies and tactics for high-p...

Calgary, ABIn-Person

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$130K - $180K *

Elevate customer success and drive transformative business value for strategic accounts. Collaborate with C-suite executives to align MongoDB solutions with their long-term IT objectives, maximizing c...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $226K *

Champion customer success by maximizing lifetime value for top-tier accounts. Collaborate with C-suite executives, providing strategic advice and solutions to drive business transformations and elevat...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$115K - $226K *

Empower our clients by strategically guiding them through transformative IT roadmaps. You'll partner with C-suite leaders, maximizing customer lifetime value and success in their journey with our adva...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Pioneer client success by managing relationships and driving program utilization. Collaborate cross-functionally, support client needs, and ensure high satisfaction while coaching and developing team...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Advance customer loyalty by managing relationships, analyzing needs, and optimizing processes. Lead onboarding and create strategies for enterprise clients, ensuring high satisfaction and strategic al...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Partner with us to enhance customer experiences and drive account growth. This role is pivotal in maintaining client relationships, ensuring satisfaction, and leading onboarding while managing a book...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team dedicated to enhancing client relationships and software adoption. Collaborate with customers throughout their lifecycle, delivering exceptional service and leveraging best practic...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Drive exceptional client relationships and optimize software adoption strategies while managing a diverse book of business and ensuring outstanding service delivery throughout the customer lifecycle...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Deliver outstanding customer value by managing high-impact accounts, driving strategic growth, and fostering executive relationships. This role enables you to shape customer experiences while position...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$230K - $265K *

Lead the charge in unifying customer success and account management to drive retention and revenue. Build strategies and metrics to ensure a seamless post-sale experience, enhancing adoption and utili...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$76K - $95K *

Explore opportunities as a Customer Success Manager, fostering customer relationships, analyzing data to mitigate risks, and advocating for client needs to enhance service adoption. Bring your experti...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$106K - $139K *

Empower client success by leading a dynamic service delivery team, ensuring effective project management and stakeholder engagement to drive strategic client initiatives and system enhancements...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$115K - $125K *

Join our dynamic team to drive exceptional customer experiences and value. As a trusted advisor, you'll build relationships, guide product adoption, and ensure customer satisfaction while collaboratin...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Engage with enterprise health partners nationwide, guiding day-to-day HR and benefits collaborations. Leverage data insights to boost member engagement and utilization, while building strong relations...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Optimize customer success strategies by driving renewals and expansions, fostering key relationships across scientific and operational teams, and proactively managing outcomes to enhance long-term val...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$75K - $100K *

Lead the charge in fostering long-term customer relationships, driving adoption and retention, and ensuring clients maximize value from our leadership development solutions through proactive engagemen...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Empower clients through strategic guidance and strong relationships, driving user adoption, revenue retention, and growth. Be the voice of the customer and collaborate cross-functionally to enhance pr...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that builds strategic partnerships with enterprise clients, drives product adoption, and maximizes ROI. Utilize technical expertise and executive presence to ensure satisfaction, retention...

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $120K *

Elevate client satisfaction by effectively managing project delivery and communication in technical services. Utilize your civil engineering expertise to bridge gaps, ensuring smooth transitions from...

Vancouver, BCIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$151K - $207K *

Join a team that's driving customer success by optimizing relationships, delivering strategic insights, and ensuring client satisfaction for enterprise customers while navigating complex needs and fos...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$151K - $207K *

Shape customer relationships as a strategic advisor in the Enterprise Sector. Drive success plans and collaboration with cross-functional teams to elevate customer experience and ensure satisfaction...

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $200K *

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.