Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$150K - $180K *

Transform customer success by leading strategic post-sales initiatives, fostering C-level partnerships, and driving business transformation. Ensure predictable renewals and maximize value through coll...

Addison, TXRemote

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in driving post-sales success for key accounts, ensuring customer satisfaction and value realization through strategic partnerships and innovative solutions. Collaborate with C-level e...

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Deliver innovative omnichannel experiences by leading strategy design, optimizing customer journeys, and leveraging data insights. Collaborate with teams to align brand purpose with user needs, ensuri...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$88K - $106K *

Empower customer success by managing a portfolio of accounts, driving product adoption, and ensuring account health. Build trusted relationships and coordinate renewals while leveraging insights to en...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to enhancing customer success through expert implementation and support. Drive adoption of the Finario platform, optimize Capex management, and build lasting relationships...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in enhancing customer success through strategic oversight, operational excellence, and team management, ensuring seamless post-sale experiences and driving renewals for high-value acco...

Montreal, QCIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $200K *

Lead the strategy and architecture of a global Salesforce platform, driving delivery and innovation. Collaborate with senior leaders to align technology with business goals, ensuring scalable solution...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$170K - $200K *

Drive the strategy and evolution of the Salesforce platform, leading global teams in architecture, delivery, and operations. Collaborate with senior leaders to align technology with business goals and...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Optimize our Salesforce platform strategy and delivery by leading global teams, aligning technology with business goals, and driving innovation through architecture and governance. Your expertise will...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$170K - $200K *

Transform enterprise Salesforce solutions by leading strategy, architecture, and delivery. Drive global teams to align technology with business goals, ensuring scalable, secure, and innovative platfor...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Champion the evolution of enterprise Salesforce solutions by leading strategy, architecture, and global delivery teams. Drive innovation and align technology with business priorities to enhance platfo...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Elevate your career by leading the strategy and delivery of a global Salesforce platform. Drive innovation, manage cross-functional teams, and align technology with business goals to achieve measurabl...

4 days ago

  •   11 - 15 years exp.  •   Business Services

$360K - $440K *

Lead and elevate the enterprise customer journey, driving adoption, retention, and value realization. Collaborate with cross-functional teams to create seamless experiences and establish long-term loy...

3 weeks ago

  •   11 - 15 years exp.  •   Media

$100K - $120K *

Join our team to drive customer success by managing strategic accounts, overseeing Nucleus platform deployments, and enhancing client engagement. Leverage your technical expertise to ensure effective...

Florida, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $160K *

Transform customer experiences by guiding enterprise clients in maximizing value from their PLM investments. Leverage technical expertise to drive adoption, resolve issues, and foster long-term succes...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Grow your career with a pivotal role managing customer lifecycles for strategic accounts. Drive implementation, adoption, and renewal while influencing customer success and product strategy through st...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock the potential of our strategic accounts by guiding customers through their post-sale journey, driving adoption, renewals, and growth while collaborating with cross-functional teams to enhance c...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$166K - $214K *

Shape the future of customer engagement by building a robust Customer Lifecycle Marketing strategy, leading a high-impact team to enhance customer retention and drive business growth across all stages...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$140K - $155K *

Elevate customer engagement and advocacy by leading innovative marketing strategies that drive growth, retention, and community building. Collaborate across teams to enhance customer value and support...

Vancouver, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $120K *

Drive client success through strategic account management, focusing on renewals, growth, and performance. Manage relationships with publisher partners, delivering impactful insights to enhance engagem...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Media

$70K - $96K *

Join a team that's dedicated to driving customer success through strategic relationships and cloud solutions. Leverage your expertise to enhance customer satisfaction, adoption, and retention while co...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $96K *

Help us drive customer success by fostering strategic relationships and maximizing the value of cloud solutions. Collaborate with teams to enhance customer satisfaction and adoption, ensuring impactfu...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$210K - $240K *

Lead the strategy and operations of a high-performing Customer Success team, driving customer value and retention in a dynamic enterprise environment. Collaborate cross-functionally to enhance custome...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$210K - $240K *

Drive customer success by leading strategy and operations for enterprise growth. Engage with cross-functional teams to enhance customer experience, retention, and expansion while mentoring a high-perf...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Transform customer success and support by leading a dynamic team to enhance retention and expansion strategies. Collaborate with executives to build infrastructure and drive growth for 2,100+ accounts...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.