Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

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$90K - $130K *

Join a team that's driving customer success by owning relationships and delivering value for a diverse portfolio of mid-market and enterprise clients. Use your strategic insights to foster deep partne...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $145K *

Elevate client success by ensuring seamless integration of AI solutions, driving adoption, and delivering superior experiences for 40+ mid-market customers, while optimizing processes and contributing...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $145K *

Engage clients by overseeing the integration of AI solutions into workflows, ensuring value-driven adoption and optimizing customer success through strategic support and relationship management...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$144K - $180K *

Empower partners through customer success by overseeing onboarding, training, and platform optimization. Collaborate cross-functionally to enhance user experiences and drive adoption, ensuring valuabl...

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $120K *

Join a team that's leading the charge in customer success, driving hiring transformations for mid-market clients. Leverage your expertise in recruiting operations to enhance customer outcomes and fost...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$197K - $344K *

Engineer innovative data platforms and lead multi-team engineering initiatives to shape AI-driven product experiences. Drive strategic architecture and governance while cultivating a high-performance...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$197K - $313K *

Shape the future of data engineering by leading teams, setting architectural direction, and driving platform strategies for advanced, AI-driven product experiences at an enterprise scale...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$140K *

Lead the charge in optimizing customer success with Synapse applications. Collaborate across teams to elevate user experience and drive business outcomes for strategic enterprise imaging clients in yo...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Shape the future of product development for an innovative inventory intelligence platform. Lead a team to drive strategic vision, enhance AI features, and engage with dealers to deliver superior softw...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $90K *

Accelerate customer success by managing a diverse portfolio of accounts, driving adoption, and effectively addressing potential risks through a structured engagement model. Collaborate cross-functiona...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$76K - $95K *

Support a diverse portfolio of commercial accounts by enhancing customer engagement and driving product adoption through structured success plans and proactive risk management within a growing tech st...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$70K - $115K *

Optimize customer success initiatives by delivering exceptional technical support for the Pathify platform. Collaborate cross-functionally to resolve complex issues, enhance user experience, and drive...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$70K - $115K *

Transform customer experiences by delivering exceptional technical support for our platform. This dynamic role requires diagnostics and collaboration, ensuring seamless user interactions while trouble...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$70K - $95K *

Drive customer success by managing relationships, enhancing product usage, and identifying growth opportunities within a dynamic, technology-driven environment...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$83K - $90K *

Contribute to accelerated revenue growth as a Customer Success Manager in eCommerce, leveraging AI tools to enhance account management through prioritized outreach, risk management, and engagement str...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$115K - $125K *

Lead a dynamic Customer Success team, ensuring operational efficiency and client satisfaction across the West Coast. Champion client relationships and drive sales growth while managing escalations and...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$112K - $204K *

Drive your career with a leadership role that enhances healthcare customer success through strategic relationships, growth initiatives, and team empowerment in the genomic solutions sector, ensuring a...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$158K - $238K *

Join a team that's dedicated to client success, driving account growth and delivering insights while collaborating cross-functionally to enhance client satisfaction and ensure market-leading service d...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$155K - $185K *

Enhance customer experience by leading a dynamic support team across multiple functions, managing partnerships, budgets, and driving quality improvements through data-driven insights and strategic col...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $130K *

Champion customer success by managing support and driving success for SMB and mid-market accounts. Own the support queue, enhance customer experience, and deliver targeted outreach to foster account g...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $110K *

Partner with us to drive customer success as a strategic advisor, optimizing adoption and guiding growth across diverse accounts in the B2B SaaS space, while building strong relationships with HR and...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$76K - $128K *

Empower client success by fostering lasting relationships and ensuring satisfaction through strategic guidance and insights into SailPoint's identity management solutions, while proactively managing a...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$161K - $269K *

Transform your career by leading a Solutions Consulting team to optimize customer experiences and driving innovative solutions. Collaborate with cross-functional teams to align product development wit...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$148K - $193K *

Join a team that's committed to driving customer success while leading and developing a talented group of Customer Success Managers. Chart strategies that enhance client relationships, ensuring satisf...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.