Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

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$119K - $170K *

Lead the charge in driving customer success and revenue growth across brokerage operations. Oversee Account Managers to enhance customer relationships, develop strategic plans, and cultivate a culture...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$160K - $200K *

Shape enterprise data strategy by leading innovative AI-driven solutions that enhance customer acquisition and drive revenue growth across commercial channels through effective partnerships and advanc...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Empower a high-performing team to drive AI-enabled data solutions that enhance customer acquisition and revenue growth, while modernizing enterprise platforms through innovative technologies and strat...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Pioneer customer success as you lead a dedicated team to maximize retention, drive customer engagement, and tailor strategies for SMB dental practices while collaborating cross-functionally to achieve...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$78K - $91K *

Champion community connections by leading the development and evaluation of innovative programs and services that enhance digital, financial, and language literacy, while expanding learning opportunit...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Accelerate customer loyalty by developing innovative lifecycle marketing programs, enhancing email and SMS campaigns, and leveraging data analytics to optimize retention strategies for a dynamic onlin...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$144K - $288K *

Deliver comprehensive IAM solutions by leading strategy, governance, and operations across a hybrid environment. Build high-performing teams, enforce compliance, and drive innovations that enhance sec...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Unlock potential by leveraging data and process redesign to enhance customer experiences, streamline workflows, and drive organizational change through collaboration and strategic insights...

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Unlock potential by leading strategic HR initiatives that align workforce capabilities with business goals, driving engagement, performance, and organizational effectiveness within designated business...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$135K - $165K *

Lead the charge in establishing a robust compliance function, designing essential policies and systems. This high-visibility role requires strategic oversight and independent judgment in a multi-state...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$127K - $237K *

Champion exceptional media planning by leading strategy, fostering team talent, and ensuring top-quality outcomes. Influence cross-functional collaboration to drive measurable results and align with c...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Media

$160K - $170K *

Join a team that's transforming branded storytelling by leading creative production efforts to elevate quality and innovation. Engage cross-functionally while mentoring talent and developing scalable...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$225K - $275K *

Empower growth as you lead and mentor a team of TPMs, strategically influencing cross-functional initiatives while governing complex programs at a pivotal moment for the organization, ensuring alignme...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$169K - $218K *

Create a transformative impact in product management by leading AI-driven initiatives and optimizing client engagement. Collaborate with cross-functional teams to deliver innovative solutions that enh...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Champion a customer growth strategy that drives net revenue retention and expansion in a leader role overseeing multiple teams, focused on commercial success within health systems and specialty practi...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$136K - $252K *

Lead end-to-end strategy and execution of key global platforms, driving significant transformations in enterprise-scale systems to enhance Lead-to-Cash outcomes and achieve measurable business results...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $140K *

Champion audience conversion strategies by optimizing user journeys and leveraging marketing technology to enhance engagement, boost subscriber growth, and drive revenue across newsletters, apps, and...

1 week ago

  •   8 - 10 years exp.  •   Media

$120K - $140K *

Shape audience engagement through innovative conversion strategies, optimizing user journeys from anonymous visitors to loyal subscribers. Collaborate cross-functionally to enhance marketing efforts a...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$120K - $198K *

Empower a cross-functional agile team to transform auto claims analytics, leveraging AI-driven solutions and modern product practices. Act as the end-user voice, optimizing backlog and maximizing valu...

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Lead the charge in enhancing PMO practices, optimizing resources, and driving execution of high-impact projects across diverse teams. Collaborate with stakeholders to ensure operational excellence and...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $105K *

Champion premium guest experiences by managing operations, training staff, and driving continuous quality improvements. Collaborate with culinary teams and oversee event readiness to ensure financial...

2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$95K - $115K *

Accelerate progress at digital initiatives by managing project cycles, ensuring customer alignment, and collaborating across teams to enhance web experiences and streamline delivery in a dynamic envir...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$195K - $204K *

Lead the charge in executing utility-scale solar and battery storage projects. This high-visibility role requires an owner’s mindset, navigating cross-functional integration and driving accountability...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$181K - $237K *

Engage in transformative governance for enterprise projects, driving project delivery, collaboration, and performance management at scale. Partner cross-functionally to enhance operational alignment a...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$80K - $95K *

Drive integrated marketing programs that attract and engage quality agents while enhancing brand visibility. Collaborate with cross-functional teams to create effective campaigns aligned with recruitm...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.