Director, Patient Experience Jobs

Explore Director of Patient Experience jobs on Ladders, where you can find vetted professional opportunities with salaries of $100,000 or more. Directors in this field help healthcare organizations make care more responsive, accessible, and supportive for patients and families.

What Does a Director of Patient Experience Do?

A Director of Patient Experience leads strategies and programs that shape how patients and families interact with a healthcare organization. Responsibilities may include gathering and analyzing feedback, improving service processes, partnering with clinical and administrative teams, and helping ensure patient-centered practices are reflected across the organization.

Common Responsibilities and Skills

Depending on the employer, the role may involve overseeing patient experience initiatives, monitoring satisfaction and engagement measures, addressing service concerns, and presenting findings to senior leaders. Employers often seek professionals with strong communication, strategic planning, team leadership, data analysis, and change management skills. Experience in healthcare operations, patient relations, quality improvement, or service excellence can also be valuable.

Where Directors of Patient Experience Work

These leaders may work for hospitals, health systems, outpatient networks, specialty care providers, and other healthcare organizations. The scope of the position varies by employer: some directors lead organization-wide programs, while others focus on a facility, service line, or particular patient population.

Find Director of Patient Experience Jobs

Search Ladders for Director of Patient Experience openings paying $100,000 or more. Compare roles by employer, location, and responsibilities, and identify opportunities that align with your healthcare leadership experience and career goals.

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Director, Patient Experience Jobs

Average Salary: $124,604

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Top companies hiring for Director, Patient Experience

Elevance Health Eventus WholeHealth Ruder Finn HCA Healthcare PatientPoint Verily United Surgical Partners International, Inc Sutter Health Tia Compass EVERSANA Beth Israel Lahey Health Davita UnitedHealth Group CommonSpirit Health

Top similar job titles to Director, Patient Experience

Program Director jobs Medical Director jobs Physician jobs Director of Nursing jobs Practice Manager jobs Senior Product Manager jobs Healthcare Services Supervisor jobs Clinical Manager jobs Risk Manager jobs Executive Director jobs Project Manager jobs Senior Medical Director jobs Customer Experience Manager jobs Marketing Manager jobs Principal Product Manager jobs

Top cities hiring for Director, Patient Experience

New York, NY jobs Chicago, IL jobs Boston, MA jobs Indianapolis, IN jobs Tampa, FL jobs Los Angeles, CA jobs Houston, TX jobs Atlanta, GA jobs Seattle, WA jobs Detroit, MI jobs

Frequently Asked Questions (FAQ)

What does a Director of Patient Experience do?
A Director of Patient Experience leads programs and strategies designed to improve patients’ and families’ interactions with a healthcare organization. This can include analyzing feedback, improving service processes, and working with clinical and administrative teams.
What qualifications are commonly required for Director of Patient Experience jobs?
Requirements vary by employer. Many positions seek healthcare leadership or operations experience, strong communication and team management skills, and knowledge of patient feedback, service improvement, or quality initiatives. Some employers may prefer a relevant degree or advanced qualification.
Where can a Director of Patient Experience work?
Directors may work in hospitals, health systems, outpatient networks, specialty care organizations, and other healthcare settings. The role’s scope depends on the employer and may cover a facility, service line, or entire organization.
How much do Director of Patient Experience jobs pay?
Compensation varies based on factors such as location, employer, responsibilities, and experience. Ladders focuses on vetted professional jobs that pay $100,000 or more.