The Sr. Director of Product Management is responsible for leading a global team of entry level to experienced professionals focused on overseeing our integrated platforms and developing the department's vision, strategy, and execution in alignment with the company's goals. This role supports cross-functional teams and focuses on enhancing content across the assigned product line that increases the efficacy of product development across the organization.
Essential Duties & Responsibilities:
• Sets goals and objectives for team members for achievement of operational results
• Typically manages multiple teams that are led by experienced managers
• Influences others to accept practices and approaches
• Interacts with executive leadership and others concerning matters of significance to ConnectWise
• Owns short to mid-term strategy execution and operational direction of the Product Management team in alignment with the ConnectWise objectives
• Leads and prioritizes the daily activities of the team
• Manages, mentors, and coaches to develop a collaborative and dynamic global team
• Coordinates cross-functional communication to align on initiatives and strategies to drive product roadmaps and innovative requirements that lead to business growth
• Directs and coaches team to scale and expand data and analytics platforms to support the company's vision
• Develop functional specifications for assigned product features to include effective product and user interface design, rapid prototyping, product validation testing, and usability testing
• Gathers, validates, and evaluates product/market requirements through market and customer research, competition, and product research
• Leads the development, approval, training, and communication of new product changes and their associated customer, operational, system, and process impacts to the various internal organizations
• Builds, measures, and refines product requirements and user experience analysis process
• Delivers timely and high-quality product releases that solve our partners business problems
• Participates in Go-To-Market (GTM) messaging, positioning, and strategy
• Identifies, develops, and manages contractual, technical, and consulting relationships with strategic partners/customers and providers, including joint ventures and subsidiary relationships and projects
• Monitors and improves internal processes for efficiency and validity pre & post product launch/changes
• Develops and delivers materials to the appropriate marketing and sales organizations which convey the purpose and details of the product, definition of its user, benefits to the customer, customization capabilities, and competitive comparison
• Oversees product lifecycle management and software development lifecycle
• Interacts with customers and prospects to define market requirements, and translate these requirements into product requirements that the engineering team can deliver within specification, on time, and within budget
• Represents ConnectWise companies in key customer engagements, at analyst events, conferences and other venues
Knowledge, Skills, and/or Abilities Required:
• Exceptional leadership and customer service skills
• Ability to make decisions that have serious impact on the overall success or failure on their areas of accountability
• Willingness to work in a team environment
• Strong organizational skills to give the team direction
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
• Ability to navigate ambiguity and work successfully with a global team
• Excellent communication skills, both written and verbal
• Strong presentation skills
• Ability to write and deliver training courses and materials
• High level of critical thinking and problem resolution skills
• Strong project management, time-management, analytical skills
• Ability to be pro-active with a sense of urgency
• Expert ability to read, understand and communicate technical documentation
• Highly motivated person with the ability to work in a fast-paced environment that is continually changing
Educational/Vocational/Previous Experience Recommendations:
• Bachelor's degree in related field or equivalent business experience
• 10+ years of relevant experience
• 6+ years of relevant managerial experience
• Preferred: Experience with B2B software products, services in MSP industry, and product development
Working Conditions:
• Onsite/Hybrid/Remote depending on location
• 20-30% travel may be required
