Director, Customer Experience Jobs in Toronto, ON

Transform customer experience by leveraging AI to build a real-time customer insights platform. Drive data-driven decision-making and optimize customer journeys through effective program management an...

Empower a transformative retail experience by leading communication strategies across store networks. Collaborate with teams to enhance customer satisfaction and drive operational success through clea...

Drive strategic client success by managing multi-million-dollar portfolios, mentoring teams, and expanding client engagement while ensuring seamless delivery and aligning business goals with exception...

Elevate creative potential by leading talent negotiations and contract management in broadcast production, ensuring compliance and operational efficiency through collaboration with diverse teams for h...

Unlock potential by leading strategic CX operations to drive retention, enhance customer experience, and optimize cross-functional initiatives, ensuring data integrity and scalable processes for measu...

Shape the future of product development for an innovative inventory intelligence platform. Lead a team to drive strategic vision, enhance AI features, and engage with dealers to deliver superior softw...

Lead enterprise-wide process optimization by establishing a Centre of Excellence. Drive cost reduction, enhance customer and employee experiences, and implement automation strategies for scalable grow...

Shape the future of investment operations by leading transformative initiatives that enhance performance, align stakeholders, and drive measurable enterprise value through strategic change management...

Transform change management practices to enhance outcomes for Wealth initiatives. Collaborate across departments, chair governance forums, and oversee complex change drivers to ensure stakeholder enga...

Lead the charge in transforming payment operations, optimizing transaction processing, and enhancing customer experience for a global financial services firm. Drive strategic initiatives to improve pa...

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

Transform client experiences by leading a dedicated team to ensure service excellence and drive business growth through strategic relationship management and data insights, delivering exceptional resu...

Lead the charge in innovative communications strategy development and execution. This role requires managing high-profile client relationships, guiding a dynamic team, and driving impactful media camp...

Take ownership of client media strategies by leading execution, optimization, and reporting efforts. Collaborate across teams, manage resources, and leverage analytics to drive impactful digital marke...

Transform marketing strategies by synthesizing data to enhance brand presence, optimize web interactions, and empower franchise partners, while leading a team in a dynamic startup environment focused...

Shape strategic client partnerships and lead integrated marketing solutions to drive growth. Engage with multi-disciplinary teams and navigate complex challenges, ensuring client success and operation...

Elevate client relationships by overseeing service delivery and program success. Lead teams in building partnerships, tackling challenges, and aligning strategies with objectives to ensure exceptional...

Lead North America marketing strategies to drive pipeline and revenue growth across SMB, mid-market, and enterprise segments. Collaborate cross-functionally to optimize campaigns and enhance customer...

Grow your career with a dynamic role that shapes digital strategies, deepens client relationships, and delivers transformative solutions for major telecom clients, all while leading high-performing te...

Lead the charge in delivering transformative digital strategies for top-tier clients, forming executive partnerships and developing market-ready products that foster innovation and drive revenue growt...

Explore a leadership role that shapes customer experience in personal insurance. Drive team performance, manage operations, and foster collaboration while achieving growth and profitability targets. E...

Manage and optimize customer journeys through CRM strategies across email, SMS, and loyalty programs. Lead automation initiatives, analytics reporting, and cross-functional collaboration to enhance cu...

Unlock enterprise data potential by leading the Data Product Team to create a unified, AI-ready data ecosystem. Drive strategies that transform data assets into actionable insights and enhance operati...

Transform the Supplier Quality Management system by leading global initiatives to enhance product quality, establish rigorous testing gates, and drive supplier performance improvements, ensuring align...

Lead the charge in maximizing customer value and retention through strategic team leadership and operational excellence. Drive performance across diverse customer success managers while fostering coll...