Director, Customer Experience Jobs in New York, NY

Transform the customer experience by leading a high-performing team, driving strategic initiatives for onboarding, adoption, and support while ensuring technical success and account health for AI work...

Empower your career with a pivotal role defined by strategy, technology, and operations. Lead a team in designing automated customer engagement solutions that prioritize product adoption and enhance c...

Lead and enhance a high-performing remote customer experience team, leveraging AI and data insights to optimize operations, drive loyalty, and foster a culture of accountability and empathy in a fast...

Lead transformative customer experiences by aligning strategies and processes across global conferences. Drive operational efficiencies, elevate event quality, and foster collaboration to enhance atte...

Elevate the customer journey experience by leading design, governance, and improvements. Collaborate across functions to drive accountability and enhance loyalty, ensuring that all initiatives are gro...

Elevate customer success operations by building a dynamic team and optimizing workflows. Leverage analytics to drive insights, design training programs, and ensure seamless collaboration across functi...

Lead transformational initiatives in financial services, leveraging AI and modern banking expertise to drive digital change. Collaborate across teams while adhering to regulatory standards, ensuring e...

Lead Partner Success through strategic growth across channel, Omni, and enterprise partnerships. Develop teams, set operational standards, and drive performance metrics to ensure partner retention and...

Empower integrated media strategies by overseeing cross-channel engagement, guiding team development, and enhancing processes to optimize client campaigns in a dynamic performance marketing environmen...

Support execution of high-impact customer experience initiatives by managing projects and overseeing stakeholder collaboration, ensuring insights drive continuous improvement for business outcomes and...

Join a team that's redefining product testing through innovative research solutions. Help deepen client relationships while ensuring exceptional customer experiences and driving growth, all within a f...

Discover new growth opportunities by leading the global eCommerce strategy to optimize customer journeys and enhance user experiences, driving conversion and revenue growth across digital channels in...

Join a team that's focused on elevating brand experience through strategic marketing, campaign execution, and consumer engagement. Drive consistency and creativity across touchpoints to enhance brand...

Lead the charge in driving consumer growth for a rapidly expanding app, shaping strategy across conversion, retention, and multi-category engagement. Own product decisions to enhance user experience w...

Redefine customer success enablement by creating scalable strategies and resources that enhance CSM effectiveness, streamline processes, and leverage AI to improve client interactions and business out...

Lead the development of transformational digital experiences leveraging AI to enhance customer engagement. Drive digital strategy, optimize customer journeys, and ensure analytics guide impactful busi...

Manage strategic creative events from concept to execution, ensuring seamless brand activations at major cultural events. Lead cross-functional teams while optimizing budgets and enhancing client expe...

Empower customer loyalty and retention by leveraging insights to enhance experiences. Lead cross-functional initiatives to eliminate friction points, optimize touchpoints, and develop innovative progr...

Unlock potential by leading a transformative product suite that integrates employee engagement, learning, and performance management, ensuring alignment with frontline operational needs and delivering...

Join a team that's dedicated to crafting exceptional customer experiences through innovative operations. You'll lead strategic initiatives to enhance retention and operational excellence within a dyna...

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

Drive impactful product strategies to shape the future of product lines, ensuring alignment with market needs, stakeholder collaboration, and data-driven successes for measurable business outcomes...

Join a dynamic team to enhance customer experience, lead a dedicated team, and innovate strategies for engagement and operational excellence in a fast-paced, growing environment...

Champion customer experience by leading a dynamic team to enhance engagement and optimize operational efficiency. Drive strategy and ensure service excellence across all interaction points, fostering...

Create a proactive customer experience engine by building processes, tools, and insights. Lead cross-functional initiatives, synthesize customer feedback, and manage operational teams to enhance custo...