Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$140K - $189K *

Shape the future of sustainable packaging in the Americas by leading a regional team, engaging clients, and implementing innovative strategies while navigating evolving legislation and building impact...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Media

$239K - $359K *

Transform engineering execution by leading cross-functional teams to enhance delivery speed, quality, and reliability. Drive strategic alignment and operational excellence across technology investment...

Yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$239K - $359K *

Join a team that's driving engineering excellence through strategic leadership and operational innovation. This role enhances delivery velocity and quality across multiple functions, ensuring alignmen...

Yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$125K - $150K *

Elevate our growth strategy by driving customer acquisition and conversion through innovative marketing channels. Lead digital experiences and leverage insights to create scalable programs that enhanc...

Toronto, ONIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$225K - $260K *

Empower a high-performing product team to define and execute a strategic roadmap, ensuring alignment across departments while prioritizing patient access to therapies. Lead discovery and decision-maki...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in strategic account management, driving multi-million dollar projects while fostering relationships with key stakeholders. Utilize your expertise in consultative selling to deliver in...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Accelerate progress at strategic accounts by leading complex sales initiatives, managing relationships, and executing high-value projects. Drive growth through consultative selling and cross-functiona...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive innovative social strategies across platforms, focusing on TikTok and real-time engagement while leading high-velocity content creation and community engagement at scale to enhance brand presenc...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$193K - $241K *

Join a team that's redefining customer success by leading technical strategy for complex Enterprise accounts. Drive value realization, enhance adoption, and elevate team capabilities while navigating...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $326K *

Drive the digital IP roadmap by aligning product needs with development efforts. Collaborate across global teams to prioritize and assess over 200 IPs, ensuring technical feasibility and strategic ali...

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Shape the future of utility account management by leading strategic growth initiatives across the Eastern US. Drive commercial operations, build executive relationships, and enhance proposal quality t...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Transform project delivery by leading a high-performing PMO, optimizing processes, and ensuring compliance with best practices while collaborating with executive leaders to meet client needs and drive...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$154K - $247K *

Engage with Enterprise customers to drive revenue growth, manage sales pipelines, and build trusted relationships. Utilize strong communication skills to exceed sales targets and deliver tailored soft...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in shaping technology strategy and service delivery, driving innovation and operational efficiency across the enterprise. Collaborate with executive leadership to align investments wit...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$187K - $312K *

Lead the charge in developing and executing the US Consumer Solutions strategy, driving revenue growth and market relevance through collaboration with cross-functional teams and customer engagement in...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$136K - $205K *

Unlock potential by leading customer experience initiatives, driving efficiency, and fostering cross-functional collaboration to achieve corporate goals. This role demands strategic oversight and stro...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$165K - $254K *

Seeking a dynamic leader to enhance global client service through Level II Support, optimizing issue resolution and driving continuous improvement across teams and products for an exceptional client e...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Shape the future of Customer Success by leading a high-impact team to drive customer engagement, retention, and growth across diverse customer segments, ensuring our clients maximize the value of thei...

Ottawa, ONIn-Person

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $258K *

Lead a dynamic team to drive enterprise-wide transformation, integrating complex project management with strategic execution. Oversee the development of an AI-enabled contracting capability, ensuring...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$185K - $308K *

Transform the delivery of high-impact capital projects in life sciences, overseeing engineering, design, and construction from inception to completion while ensuring compliance and quality in a collab...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$92K - $136K *

Help us drive customer success by owning and optimizing digital engagement programs. You'll lead strategy, build automated journeys, and analyze performance to enhance customer experiences and ensure...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$220K - $290K *

Lead the charge in shaping an omni-channel Customer Experience team, overseeing Phone, Email, and Chat operations. Drive performance, transform operations, and develop talent as we leverage AI to enha...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $260K *

Lead and enhance multi-channel Customer Experience operations, ensuring exceptional customer satisfaction and performance metrics across Phone, Email, and Chat. Drive strategic improvements and develo...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $204K *

Drive operational excellence across multiple facilities by leading Support Services initiatives, ensuring high performance in Environmental Services, Food and Nutrition, and Facility Management while...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion strategic growth by driving complex cybersecurity sales, building executive relationships, and leveraging a diverse partner ecosystem to deliver tailored solutions for enterprise clients...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.